1. Pamela Robinson
636 A Sullivan Street, Laurens, South Carolina
Home: 864-715-0055
Cell: 864-200-8875
Email: pwilliams231@yahoo.com
Career Profile:
A highly skilled, talented and knowledgeable Electronic Engineering candidate with extensive knowledge in the
field of Electronic Technology, Security Systems, Surveillance, and Computer Technology fields who utilizes clear
communication, acute trouble-shooting skills, and exceptional critical thinking skills for complex technical problem
resolution.
Professional strengths:
 In-depth knowledge of electrical design , manufacturing processes and heat transfer
 Enthusiastic, goal oriented and ability to work underpressure
 Possess excellent organizational and presentation skills
 Possess excellent verbal and written communication skills
 Identify and implement effective courses ofaction to complete assigned work.
 Exercise independent judgment and initiative within established guidelines.
 Recognize unusualor dangerous operating conditions and take rapid appropriate action.
 Understand and carry out oral and written instructions.
 Establish and maintain effective relationships with those contacted in the course of work.
Technical Skills:
 Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases
 Familiar with software tools like AutoCAD, Pro-E, Solid Works, MATLAB and MathCAD.
 Discussing proposals with clients;
 Working with colleagues to design new systems,circuits and devices or develop existing technology;
 Testing theoretical designs; writing specifications; following defined development processes;
 Systematically improving the detailed design of a piece of electronic equipment;
 Ensuring that a product will work with devices developed by others, can be made again reliably, and will
perform consistently in specified operating environments;
 Creating user-friendly interfaces;
 Ensuring safety regulations are met;
 Project planning and preparing budgets;
 Attending meetings with subcontractors;
 Supervising technicians, craftspeople and other colleagues;
 Writing technical reports;
 Keeping up to date with developments in technologies and regulations.
Employment History:
Perceptis, South Carolina
01/2014-Present
Helpdesk
 Handled customer request via phone calls, chat sessions and emails with the highest degree of courtesy and
professionalism to resolve caller issues with one call resolution. Offer alternative solutions where
appropriate with the objective of owning the callers request to resolution.
 Responded to customer request to resolve systemproblems based on Client directions.
 Attend training when offered to maintain knowledge of latest information in products,services offered and
Client information. Maintain work queues,completing all tasks timely. Maintain work queues,completing

2. all tasks timely. Update customers on the status ofopen cases/tickets.Follow proper escalation procedures
at customers’ request.
C.F. Sauer Co., South Carolina
05/2013-07/2013
Electronic Technician
 Supported production, maintenance, and engineering to ensure safe/efficient/cost effective processes for
manufacturing packaging, and sanitation operations. Programming, monitoring, and troubleshooting all
process equipment to include: controls/programming for manufacturing/sanitation, controls/programming
for filling/packing equipment, controls/programming for steam/water/product temperature controls/charts
and otherrecording devices,bulk tank level electronic monitoring, bulk ingredient meter verification,
special project support,and others as may be assigned.Troubleshooting,wiring, programmed, and
maintained Allen Bradley series and WAGO PLCs logic.
Caterpillar, South Carolina
03/2013-05/2013
Electronic Lab Technician
 Lays out, builds, tests,troubleshoots,repairs and modifies developmental and production electronic
components,parts, equipment, and systems,such as computer equipment, missile control instrumentation,
electron tubes,test equipment, and machine tool numerical controls,applying principles and theories of
electronics, electrical circuitry, engineering mathematics, electronic and electrical testing,and physics.
 Assembles experimental circuitry or complete prototype model according to engineering instructions,
technical manuals, and knowledge of electronic systems and components. Recommends changes in
circuitry or installation specifications to simplify assembly and maintenance.
 Set up standard test apparatus ordevises test equipment and circuitry to conduct functional, operational,
environmental, and life tests to evaluate performance and reliability of prototype or production model.
Troubleshooting,wiring, programmed, and maintained WAGO PLCs. Used SAP software to create trouble
tickets.
Boeing, South Carolina
05/2012-03/2013
Manufacturing Operations Analyst 1
 Assisted with activities across limited functions to resolve emergent issues in support of specific
operations.Assists with assessments of processes and practices for comparison to applicable s tandards and
criteria. Provides limited feedback on assessment results.
 Assisted with the organization to implement strategies and plans.Worked underclose supervision. Can also
assist with activities across multiple functions to resolve emergent issues in support of specific operations.
Six Sigma and Lean practices throughout the job.
 Conducted assessments of processes and practices for comparison to applicable standards and criteria.
Provides limited feedback on assessment results. Support the organization to implement strategies and
plans. Works under general supervision. Use VELOCITY, COGNOS, REDARS, CATIA, ENOVIA, and
PSDS systems to help coordinate with problems on the airplane. Basic knowledge of accepted engineering
practices.. Good analytical skills; the ability to prioritize projects; good oral and written communication
skills; and good interpersonal skills.
 Applied the LEAN + principles on job always. Attends EI meeting weekly as Scribe, FOD focal and
Training focal roles. Assisted with Cells 280/282, 259/286, and 275/274.
GRSI, South Carolina
09/2010-11/2010
Design and CM Support Analyst
 Provide engineering design support for cable plant modifications for fiber optic upgrades. Performing site
inspections and verification of test results.

3.  Provide configuration management plans,develop and maintain project schedules,attend/participate in
meetings and provide status reports of ongoing projects.
 Used AutoCAD and Excel spreadsheet to implement where fiber optic upgrade equipment would be placed.
Verizon Wireless,South Carolina
11/2008-06/2010
Technical Support Coordinator
 Provided exceptional customer service and technical support for internal and external voice and data
product customers. Troubleshoot hardware and software issues and identify network/applications issues.
 Provided detailed information on how to set up/configure data and voice products.Verify provisioning and
diagnose device or Network issues. Troubleshoot for PC Operating systems,specifically Device Manager
and TCP/IP configuration.
 Use trouble ticket systemfor tracking customer interactions and problem resolution. Evaluate customers
concerns and resolve problems to customer satisfaction.
 Demonstrated and practices regularly the skills necessary to handle any CS and/or Technical Support call
type that is routed through the center in this function. Follows up with customer to ensure first call
resolution and achieve and deliver 100% customer satisfaction..
Alutiiq Security & Technology, South Carolina
06/2006-06/2008
Electronics Technician (Rank 2)
 Followed specific instructions, assembles or constructs simple or standard equipment or parts, servicing or
repairing simple instruments or equipment;
 Extracted engineering data from various prescribed but non-standardized sources,processing the data
following well-defined methods including elementary algebra and geometry, and presenting the data in
prescribed form. Contributed to technical documentation.
 Worked independently to assist with technical support for elements such as: complex processes,structural
elements, electric/electrical/electronic components,equipment, applications, systems,software, networks,
telecommunications, facilities, or machinery.
 Support included, but it was not limited to, elements such as: research, studies,requirements,
specifications, definition, analysis,assessments,planning,acquisition, design,development, integration,
overseeing,testing, installation, performance tuning, operation, deployment or maintenance.
Educational Summary:
 Associate’s degree in Electronic Engineering, ITT Technical Institute, South Carolina 2003
 Bachelor's degree in Electronic Engineering, ITT Technical Institute,South Carolina 2006
 Master's degree in Business Administration, ITT Technical Institute,Indiana 2010
 Master's degree in Network Management, Strayer University, South Carolina 2013
Personal Achievements:
 Promoted from Maintenance Trade Helper to 1st rank Field Technician for superior job performance in
challenging, fast-paced,high-stressed working environment in 2007
 Participate regularly in technical conference calls with SystemGalaxy Engineers and Programmers for
executing step-by-step methodology for product registration, creating flow-charts, and scripting programs
using Galaxy software. Process deliverable are discussed and reported to additional Alutiiq personneland
team members (Managers, Engineers, Techs, etc.).
 Member of: National Technical Honor Society, Women Engineers of America, National Black Engineers
of America, Golden Key International Honor Society, and Who’s Who Among America.
References:
Will be available on request