Angel Houston has over 5 years of experience as a store manager with a proven track record of customer service, employee management, and operations oversight. She displays strong communication, organizational and problem-solving skills and has the ability to excel in fast-paced environments. Her professional experience includes managing all daily operations and a staff of 12 employees as the Store Manager at Body Central in Waldorf, MD from 2010 to 2015.

1. Angel B Houston
3451 Unit A Rose Place
WALDORF, MARYLAND 20602
TELEPHONE (M) 240-416-7323
E-MAIL houstonangel1420@yahoo.com
PROFILE AND SUMMARY OF QUALIFICATIONS
• Store manager with years of experience in training, loss prevention, and building a solid customer base.
• Exhibits excellent interpersonal, organizational and communications skills.
• Years of experience in analysis, explanation, application, and interpretation of laws, rules, regulations and procedures.
• Demonstrates knowledge of statuses, rules and regulations.
• An observant, highly competent, astute and dependable individual with a proven record in customer service relations.
• Effectively communicates and manages projects.
• Displays a talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions to issues.
• Able to identify inconsistencies with information and applications.
• Ability to excel in fast-paced and deadline driven environments.
• Self-motivated and an achiever, is committed to personal and professional job excellence.
• Adapts quickly to complex challenges and change; responds expediently to challenges.
PROFESSIONAL EXPERIENCE
September 2010 Body Central, St. Charles Mall, Waldorf, MD 20603
To January 2015 Store Manager
• Customer Service Oriented, communicate orally and through writing with Body Central corporate personnel and
management
• Knowledge regulations and rules of Body Central
• Manage and coordinate the daily operations of entire Body Central Store
• Effectively communicates orally and in writing to provide information to corporate on daily operations completed by
the store.
• Create and maintain departmental policies, goals, objectives, and procedures
• Manage a staff of more than 12 employees while preparing work schedules, assigning duties, maintain loss
prevention, and planning store design displays
• Manage the complete process of receiving and sending store merchandise.
• Prepare status reports
• Determine staffing requirements and conduct interviews
• Payroll Management for each employee
• Ordered supplies
• Conducted floorsets/visual changes
PROFESSIONAL DEVELOPMENT
• Developed a strong sence of urgency
• Learned and adapted to needs of the company/ consumer
• Profficent and confident decision making capabilites
• Relaible in nature

2. EDUCATION
College of Southern Maryland
Major- Dance
Minor- Communications
Attended for one year
West Port High School, Ocala, FL
Graduation: June 2009
COMPUTER LITERACY
Microsoft Windows XP, Vista, and 7
Microsoft Office 2003, 2007 and 2010