1. COURTNEY MILLER
Contact Information:
(505) 918-7820 c.energizerbunny@gmail.com 7323 Quartzite Ave NW Albuquerque, NM 87114
Profile
Motivated, professional with successful 10-year track record of managerial experience. Master of Business
Administration with double emphasis in Leadership and Healthcare Administration. Demonstrated history of
customer care, organization, and strong work ethic. Quality management skills along with the ability to work within
a team atmosphere. Flexible and versatile – able to maintain a sense of calm and efficient under pressure. Ability to
work with upper management, as well as staff level. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in high stress environments. Excellent team -building skills and ability to
discern and meet customer needs in an efficient manner.
Experience
Team Manager Apple Inc. 2015 – Present
• Managed upwards of 22 employees with all facets including human resources, metrics, leaves, reviews,
and disciplinary actions.
• Responsible for running and managing virtual team of advisors with metrics reviews, and coaching
• Consistently sought out to mentor and coach struggling employees
• Team leader, creation and presentation Team Meetings
• Implementation of tools to assist teams and individuals with skills and customer service levels
• Fulfillment and exceeding of all requirements and expectations of role
• Proven ability to produce favorable and measurable results
• Strong ability to stay positive in changing environment, excellent time management skills
• Created and implemented tutorial worksheets, emails with advisor too instructions, knowledge base
resource tools (scavenger hunt), and presented organizational workshops with quality feedback
Technical Advisor Apple Inc. 2014 - Present
• Dual skilled in Mac +, Account Security, and IOS.
• Top 5% performance levels with integrated teamwork and individual accomplishment.
• Customer Service levels at 100% several months continuously
• Excellence in customer service and phone etiquette.
• Team chat and leader. Involvement with team manager for team meetings, mentoring, and presentation
compilation.
• Continually sought out for mentoring other advisors and assistance with other teams.
• Developed several references to aid other employees.
Tech Assistant to Director Valley Wide Health Systems 2011 - 2014
• Facilitated all communication, scheduling, ordering, and daily duties between IT department and
remaining company departments (clinics, physicians, nurses, tech support)
• Worked as assistant to director of IT department to delegate, plan, and implement ongoing and new
projects
• Immediate involvement in all facets of selecting, implementing, and training of EDR and EMR.
• Facilitated migration from paper to electronic filing system throughout organization
Office Supervisor / IT Manager/ Account Manager Beal Benefit Solutions 2001 - 2010
• Successfully handled all time cards, HR duties, coordination of office and employee scheduling,
employee disputes, and client complaints
• Responsible for acquisition and maintenance of new and current clientele
• Enforcement and follow through of all office procedures and policies, worked directly with
employees to mentor and grow skill sets
2. • Obtained new clients, increased and maintained customer satisfaction levels and retention
• Responsible for team moral, creation and implementation of office procedures and policies
• Interviewed, hired, maintained and processed disciplinary actions for all employees
Skills / Knowledge Area Summary
Apple Policies & Procedures GPS Guidelines & Requirements Root Cause Analysis
AHA Environment/Best Practices Managerial Experience 70/30 Coaching
Formal/Informal Coaching Detailed knowledges Mac / IOS/ PC EDR Records
EMR Records Involved work with physicians and nurses including
training
Professional Experience
Master of Business administration (Double emphasis Leadership & Healthcare Administration – MAY
2016 – Summa Cum Laude 4.0 GPA
Bachelor’s of Business Administration – Adams State University - Magna Cum laude 3.7 Cumulative
GPA
