1. Rachel Reaves
220 Abigail Court Rock Hill SC 29730 | 803-616-5213 | rr_29730@yahoo.com
Summary
Respected and self-motivated professional with over 15 years’ experience in banking, training, recruiting, and project management. Highly skilled at building
rapport with clients and across organizations and teams, exceptional writing, presenting, and communication skills. Ability to access needs, providing options, and
implementing solutions in collaboration of company’s goals and client’s needs.
Education
Limestone College, Gaffney, SC
Master of Business Administration
Completed Coursework: Group Dynamics, Leadership & Change, Legal Issues, Organizational Ethics, Marketing Management, Quantitative
Methods, Managerial Economics, Supply Chain, Managerial Accounting, Corporate Financial Management, and Strategic Management
Limestone College, Gaffney, SC
Bachelor in Human Resource Management
York Technical College, Rock Hill, SC
Associates Degree – Business Management
Highlights
• Dynamic and positive attitude
• Teamwork & Communication
• Detailed oriented
• Analytical
• Superior Research Skills
• Complex problem solving
• Verbal and Communication
skills
• Negotiation skills
Experience
HOME PRESERVATION SPECIALIST (2015 – Current)
Wells Fargo – Home Mortgage, Fort Mill, South Carolina
• Interview borrowers to understand their specific situation: identify and request the appropriate documents required for a loss
mitigation review.
• Analyze the customer's financial situation and make recommendations on loan modifications/workout options to resolve
delinquency
• Communicate and coordinate with multiple Servicing departments (both internal and external to Wells Fargo) informing the
borrower of current status, options, next steps; remain as the single point of contact to borrower throughout the loss
mitigation, loan modification, and foreclosure process.
• Liaison between support functions in absence of manager.
• Ability to handle confidential material and documents in a professional, highly ethical manner
• Documentation review
• Pipeline/task Management
• Act as escalation point for Home Preservation Specialist 1s to resolve issues, responsible for taking escalation calls and
resolving issues in a timely manner.
• Monitoring work progress and making adjustments as needed in the absence of the LAM1.
• FHA and VA liquidation/short sale expertise.
• Direct customer contact.
DEFAULT SERVICING COLLECTOR III (2010 – 2015)
Wells Fargo – Home Mortgage, Fort Mill, South Carolina
• Responsible for working indecently to evaluate customer’s financial situations and negotiate terms for repayment to resolve
mortgage delinquencies
• Understands States and Federal regulations governing collection practices
• Able to interpret and document information from various sources within the company’s computer system
• Knowledgeable of company product and services, policies, procedures, and collections systems.
• Assisted customers in pursuing alternatives to foreclosure
• Provided face to face assistance to collaborate and deliver results for the borrowers situations
• Responsible for training, coaching and assisting new team member on policies and procedures
• Strong consulting skills with proven ability to interact, collaborate, and deliver results through influence management.
• Proven ability to think strategically and conceptually, while delivering tactical results.
• Demonstrates ability to partner successfully with a broad spectrum of constituents up to and including senior management.
• Demonstrates ability to independently manage and deliver on multi-faceted priorities and projects without assistance
• Responsible for traveling to various states to assist in loss mitigation document collection

2. RESIDENTIAL ASSISTANT (2002-2010)
York County Board of Disabilities, York, South Carolina
• Assisted mentally challenged individuals with daily living activities
• Planned and organize daily activities and meals
• Provided daily reports of consumer change
• Administered medication
• Developed training tools for the coaching of new hires
RESTAURANT TRAINING COORDINATOR (2000-2006)
Jack in the Box, Rock Hill, South Carolina
• Aided with recruiting and selection process of potential staff
• Conducted interviews and made decisions of the hiring of candidates
• Was responsible for the annual training and ensuring certification of line staff
• Managed a daily shift of 6 or more people
• Coached and motivated team members
• Preparing reports at the beginning and ending of each shift
• Organized marketing activities
• Responded to customer complaints
Computer Skills
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Outlook
• Fidelity
• ICMP
• QSA tool
• NACA portal
• Verint
• Early Resolution NG/LMF