1. Christina Hermetet
11978 NW 11th
Street
Pembroke Pines, FL 33026
cmhpembroke@gmail.com Home: 954 704-4880
Dedicated assistant store manager with 10+ years of experience in “big box” retail settings. Consistently achieve
record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Retail Sales Management
Customer Satisfaction Enhancement
Front-End Supervision
Human Resources
Teambuilding & Training
Loss Prevention
Marketing
Professional Experience
SPORTS AUTHORITY – Ft. Lauderdale, FL 6/11 to Current
Co-Manager, 1/14 to Current
Previous Positions: Footwear Team Leader, Apparel Team Leader, Operations Manager, Sales Manager
Hired to manager position to turn over the footwear department and build a winning footwear staff. Promoted to several other team
leader positions to learn the other areas of the store.
As sales manager I worked to establish a solid sales team. By fostering a solid training program and feedback on a constant basis. I
also worked with our marketing team to build a presents in our community. This was done with building relationships with other
local businesses, organizations, and the community. We participated with Walking like MaDD, Tunnel to Towers 5K and other local
organizations.
• Increased service sales by 7% per month in the 1st & 4th Quarter of 2015.
• Increased membership signups by 8% per month of the 1st
& 2nd
Quarter of 2015 & 2016.
OFFICE DEPOT — Ft. Lauderdale, FL 10/09 to
06/11
Department Manager
Hired to manager position to recruit, train and supervise 55+ employees. Foster an environment in which guests enjoy high levels of
service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient
transactions at checkout.
• Increased service sales by 5% per month in the 1st
& 4th
Quarter of 2010.
• Increased membership signups by 15% per month of the 1st
& 2nd
Quarter of 2010.
COMPUSA — Plantation, FL 5/02 to 06/09
Assistant Store Manager, 9/07 to 6/09
Previous Positions: Cashier, Sales Lead, Inventory Control, Operations Manager, Sales Manager,
Promoted to manager position to recruit, train and supervise 75+ employees. Foster an environment in which guests enjoy high
levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and
efficient transactions at checkout. Selected Contributions:
Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of
employee-development and morale-building programs.
Improved sales and profit by 15% per month in the 3rd
Quarter of 2008.
BELLSOUTH — Ft. Lauderdale, FL 10/99 to 5/02
Inside Sales Representative
CARNIVAL CRUISE LINES — Miami, FL 4/97 to 10/99
Reservations
William Lehman Auto World — Miami, FL 6/94 to 4/97
Office Assistant
Disney Store — Pembroke Pines, FL
Cast Member
Publix Supermarkets — Davie, FL
6/95 to 4/97
Assistant Store Trainer, 1/97 to 12/97
Previous Positions: Cashier, Pharmacy Technician, Assistant Florist, 01/92 to 1/97

2. Christina Hermetet
11978 NW 11th
Street
Pembroke Pines, FL 33026
cmhpembroke@gmail.com Home: 954 704-4880
Education and Training
BROWARD COMMUNITY COLLEGE — Davie, FL 8/95 to 5/98
Earned 20 credits; concentration in computer science
Training: Completed numerous courses and seminars in computers, MS Word, MS Excel, Early Education, and Leadership.