This document is a curriculum vitae for Mr Mawushandile Patrick Joja. It includes his personal details and contact information, as well as a summary of his skills and experience. He has 5 years of retail experience in customer service and is currently employed as a Buying and Planning Assistant at Mass Discounters, where his responsibilities include monitoring sales, allocating stock, following up on orders, and maintaining supplier relationships. Previously he worked as a Customer Service Assistant at Game Gateway, assisting customers with returns, repairs and other service needs. He has an IT certificate from Mangosuthu University of Technology and completed Grade 12 at Carl Malcomess High School.

1. CURRICULUM VITAE OF:MR MAWUSHANDILE PATRICK JOJA
• ID : 8902085361086
• 08 February 1989
• Cell : 072 660 9125 Alternative No: 084 525 4772
• patrickjoja@gmail.com/patrickj@mdd.co.za
• 121 bay towers victoria embankment,flat no. 202
• Valid driver’s licence code C1
• Willing to relocate
• Marital status: Single
• Language: English, Xhosa & Zulu
PERSONAL SUMMARY
I’m a confident, highly motivated, results driven individual who works well independently and as
part of a team. I take personal responsibility for my work, which sometimes means working
extended hours to make sure that the job is not just done, but well done. My strong Planning and
Organising skills enable me to multi-task and prioritize my work in order to meet strict deadlines. I
also possess strong analytical thinking skills which are fundamental in making informed decisions
and solving problems. I have 5 years retail experience in the Customer Service area and am now
looking to use my strong merchant skills to contribute to the achievement of the group’s key
performance objectives.
KEY SKILLS AND COMPETENCIES
• Ability to work in a high pressure, deadline-oriented environment.
• Experience in good Customer Service.
• Building and maintaining good working relationships with both internal and external
partners to facilitate achievement of common goals.
• Strong analytical and decision making skills
• Strong Communication and presentation skills.
• Time management.
• Strong administrative skills.
• Creativity and attention to detail
• Proficiency in Excel, Word, Power Point, Retek, Port, ProClarity and AS4
•
EDUCATIONAL BACKGROUND
Qualification Awarded by Modules Passed Dates of
Attendance

2. Certificate Mangosuthu
University of
Technology
Introduction to
Windows XP
Ms Word 2003
Ms Excel 2003
Ms Access 2003
Ms PowerPoint
Internet Explorer 6
Year 2008
Name of Last High
School Attended
Carl Malcomess High School
Highest grade passed Grade 12
Year passed 2006
EMPLOYMENT HISTORY
Company Mass discounters (game & dion wired head office)
Employment Dates 1 September 2014 – (current)
Position held Buying and planning assistant
Role Assisting the buyer and the planner for the smooth
operation of communication between the buyer and other
role players(suppliers and store operations)
Key responsibilities
• Monitoring daily sales performance to ensure we reach monthly target.
• Allocations as instructed by planner using Arthur allocations
• Identify need for manual promotion orders or ITB’s and raise new store ITB’s
and balance stock between stores
• Follow up on promotional orders , overdue orders and late deliveries
• Investigate redetected orders and rectify those rejections
• Collecting of samples from suppliers
• Complete relevant sections of item listing process and making sure items are
under the correct categories, classes and subclasses.
• Attending supplier meetings for Account reviews & any matter that needs to be
discussed with the supplier.
• Email listings of overdue orders to suppliers and follow up on responses
• Margin maintenance- makes sure I maintain department margin in line with
department sales and margin budget.
• Raising supplier billings based on their advert spends, Tallies, Sallies and new
store promotions.

3. • Making sure all supplier files are kept in order and updated regularly for their
price increases.
• Scheduling and creating reports from Microstrategy
 Use of the marketing calendar to effectively plan and prioritise the following tasks for our
monthly Promotion campaigns
1. Selecting products that will achieve or exceed sales units, GP and stock turn targets
and loading promo deals and prices.
2. Negotiating promo deals, securing stock with suppliers and liaising with suppliers
and DC partners to ensure delivery timely and prioritisation of promo lines
3. Line selection for advert based on promo grids, tracking the performance of
promoted items and compiling a Post-mortem report with feedback to be submitted for
management review.
4. Approving leaflet to make sure that the correct leaflet is communicated to the
customer.
5. Making sure all items have correct pricing and margin is maintained on the leaflet
and if not make sure that I have requested tallies or sallies for the shortfall.
Company Game Gateway
Employment Dates August 2010– 30 august 2014
Position held Customer Service Assistant
Role Assisting customers returning unwanted items and goods
that need to be taken for repairs.
Key Responsibilities:
• Assisting customers returning unwanted goods
• Issuing of Money vouchers or gift vouchers to customers returning unwanted goods
• Booking repairs for items that need to be fixed or sent back to suppliers
• Following up on goods that have been booked for repairs
• Assisting those applying for Senior citizen discount cards and then processing forms.
• Phoning and Issuing Senior citizens cards to successful applicants
• Phoning customers with completed repairs
• Gift Registry
REFERENCES
Ms Charmaine Polly
Customer Service Supervisor
Game gateway
031 583 3020

4. Sam Moodley
National liquor buyer
Mass discounters
0313028474