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Resume Brief - only after 1992

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Resume Brief - only after 1992

  1. 1. Syed Sobhan BA, MA, MBA,CRDE Hotel Management (Diploma – Austria) 1702 Alonda Lane NE Olympia – WA 98516 Objective: To acquire a challenging hotel operations position in a mid-size, mid-scale property with opportunities to apply my hotelier skills, knowledge and abilities to their maximum in terms of Guest Service and financial successes. Summary : An accomplished hotel professional with industry certification and recognized customer service abilities, computer literate on LMS and SMS and easily trainable in any newer system; able to perform in any Front Office capacity. Extended Stay America – Lynnwood, Washington, April – June 2014 General Manager. • Assisted with Front Desk during lean staffing or as necessary. • Organized Group registration and Checkouts; • Processed Payroll for hotel staff • Performed local marketing surveys of competitors. • Attended company weekly conference calls as necessary. • Coordinated hotel marketing activities with local Convention services. • Hired Desk and Housekeeping staff as necessary. Red Roof Inn (former Comfort Inn), Las Vegas, Nevada, United States – Jan 2012 – Dec 2013 General Manager. • Assisted with Front Desk during lean staffing or as necessary • Authored the Hotels first Front Desk procedures manual. • Organized Group registration and Checkouts; • Processed Payroll for hotel staff • Performed local marketing surveys of competitors. • Attended company weekly conference calls as necessary. • Coordinated hotel marketing activities with local Convention services. • Hired, reviewed and terminated hotel staff as and when necessary.. • Responsible for P&L of the business Four Queens Hotel & Casino, Las Vegas, Nevada, United States Asst.Hotel Manager, May 2002- June 2011 • Performed operational duties including making daily operational decisions in the absence of the Executive Director of Hotel operations. • Hired and trained clerical and Front personnel according to Company policies and procedures; successfully revised Front Desk operations manual. • Modified scheduling and staffing based on seasonal and long-term needs. • Coordinated regular maintenance of Hotel 30-60-90-120 receivables with Accounting Department; assisted with collections when necessary • Developed work schedules according to budgets and workloads. • Provided employees assistance with handling difficult or complex problems and resolved escalated issues. • Personally resolved customer complaints, including any escalated service or billing issues requiring management attention. • Resolved customer credit card disputes with relevant banks as and when required.
  2. 2. • Assisted with Guest and Group registration and checkouts as and when necessary. Springer-Miller Systems, Las Vegas, Nevada, United States Customer Support Technician, March 1998- April 2002 • Recorded, resolved and assisted in resolving Call Center Customer telephone inquiries and Help requests for assistance with Software and hardware issues. • Developed training materials and procedures, or train users in the proper use of hardware or software. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Entered commands and observe system functioning to verify correct operations and detect errors. • Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Four Queens Hotel & Casino, Las Vegas, Nevada, United States FD Supervisor, August 1992- July 1997 • Coordinated activities with other supervisory personnel and with other work units or departments. • Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. • Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. • Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.Interpreted and communicated work procedures and company policies to staff. • Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria. • Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures; corrected errors or problems. • Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance. • Education • Sam Houston State University, MBA (Marketing/Finance) Huntsville, Texas, United States • Institute of Tourism & Hotel Management Diploma (Hotel Management) Salzburg, Austria • University of Dhaka, Dhaka, Bangladesh, MA (English) • University of Dhaka, Dhaka, Bangladesh, BA (English) • St Joseph’s High School GCE (Cambridge) Dhaka, Bangladesh • Languages other than English: Hindi, Udru, Bengali, some French and German.
  3. 3. REFERENCES: Professional Walt Lobeck Exec.Director – Four Queens Hotel/Casino 202 Fremont Street Las Vegas NV 89121 702 – 385 – 4011 Pam Dryer - Director of Sale Four Queens Hotel/Casino 202 Fremont Street Las Vegas NV 89121 702 – 385 - 4011 Toya Ghallab - Asst. Manager PAR Springer-Miller Systems 2485 Village View Henderson, NV 89052 702 - 369 – 0473 Personal Mizanur Rahman McChord Air Force Club Joint Base Lewis-McChord ( JBLM ) 700 Barnes Blvd. Lakewood, WA 98438 Phone : 253-982-5581 Zareen Rahman Department of Health and Social Services State of Washington 6737 Capitol Blvd. Tumwater, WA 98501 Phone : 360-664-7525

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