1. Dawn Lapointe (705)975-3131
89 Forest Ave Sault Ste. Marie ON P6B 1A6 dawnlapointe773@gmail.com
Objective: Seeking a serv er position, utilizing exceptional hospitality skills and ability to prov ide prompt and courteous serv ice to the patrons in order
maximize rev enue and customer satisf action
Personal Highlights
 Able to work with minimal supervision
 Excellent customer service
 Critical thinking skills
 Fantastic interpersonal skills
 Time management
 Attention to Detail
 No Criminal Record
 Dedicated and reliable
Related Skills
• Demonstrated ability to greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Highly skilled in taking orders and relaying to kitchen and bar staff
• Check regularly with guests to make sure that they are enjoying their meals and take necessary action to resolve any complaints
• Able to assist guests in menu selection, and provide accurate and detailed information
• Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds
• Substantial knowledge ofaccepting credit card payments and working point ofsale registers to accurately secure payment an d funds control
• Exceptional verbal and written communication skills
• Dedicated and meticulous—high level ofaccurateness and attention to detail
• Skilled in MS Word, Excel and Internet
• Responsible for opening and/or closing ofestablishment, including setting security alarms, and doing en d ofday totals
Assistant Manager Duties
• Read through resumes and chose likely candidates for the interview process
• Assisted in the interview process and choosing ofnew staff
• Reviewed and modified existing staff policies
• Trained and coordinated schedules ofadditional servers
• Completed end of day reports
Other SkillsAnd Assets
• Flexible team player who prospers in a fast-paced work environment based on past experience as a bartender at Casino SSM
• Highly critical thinker with effective researching skills proven through work experience as alarm monitor and as technical support worker
• Proficient computer literacy proven through work experience in Front desk IT, software programming and applications, spread sheet tabulations, social media
coordination, etc.
Work Experience
OLG SSM Casino
Bartender/Server 2013-Present
Little Scholars Home Daycare 2008-2013
Owner Operator
Nucomm Int. 2004-2009
Sales and Technical Support Agent
Madisons Bar and Grill 2000-2002
Waitress/Bartender
Sports Talk Bar and Grill 2000-2001
Assistant Manager/Bartender