1. JENNIFER SANTANA
11914 Kling Street, #7 • Valley Village, CA 91607
jensantana@yahoo.com, LinkedIn.com/in/santanajennifer
Phone: 818.397.2029
PROFESSIONAL SUMMARY
Resourceful and confident Administrative Specialist with extensive experience providing Executive and
Human Resources Department support in fast-paced professional service environments. Demonstrated skill in
coordinating conferences, projects, meetings, and travel itineraries. Known for ability to balance needs of
management, provide excellent customer service, and maintain confidentiality and schedules with ease. Utilizes
strong organizational, planning, and communication skills towards improving operational efficiency. Key areas
of expertise include:
• SAP Applications • Meeting & Event Coordination
• Travel Planning • Expense Reporting & Reconciliation
• Calendar / Schedule Management • Human Resources Administration
• Advanced Functions: Power Point, Word,
Excel, Outlook and Vizio
• Time keeping functions with Kronos
PROFESSIONAL EXPERIENCE
YP.COM, Glendale, CA 2013-2014
Executive Assistant to SVP, Consumer Platforms
Seasoned Executive Assistant well versed in office machinations working in internet space, conversant in
technology and management; supporting “C” level executives and making large teams (150+) sing.
Duties include extensive calendaring, travel and expense reports in Concur, cultural piece consists of making
techhies feel appreciated and happy! Big change management piece as YP goes from AT&T legacy to current
YP.com new world order. Handle large and small scale events full cycle. Facilitate all-hands meetings and
post-meeting happy hours, holiday and special event parties with caterers working within company budget.
Reconcile department budget and handled mine and my SVPs company card statements.
YAHOO!, Burbank, CA & Santa Monica, CA 2006 - 2012
Executive Assistant, Special Events Coordinator: Business Development & Entertainment Sales
Provided executive level office and administrative support to VP and his 20+ directs with responsibility for
multiple administrative duties including preparation of expense reports; travel arrangements (both domestic and
international); scheduling; video conferencing, Webex, Adobe Connect set-up; and dial-in conference calls.
• Supported department by organizing and executing moves, on-boarding and exits, and off-site teams of
100+, as well as exclusively overseeing executive needs, ensuring a seamless and time sensitive process.
• Resolved facilities issues in an expedited fashion while maintaining financial restraint in lines with
Company policy.
• Utilized superior relationship building skills to successfully foster relationships with EAs within both Y!
Corporate offices and across top Silicon Valley executive offices which contributed to valuable networking
and collaborative partnerships.
• Conducted analysis and interpretation of data to identify areas for improvement, then recommended specific
and actionable solutions designed to address issues and increase operational efficiencies.
• Oversaw all Santa Monica branch special events and managed budget, meeting corporate
objectives while maintaining fiscal responsibility and contributing to overall productivity.

2. JENNIFER SANTANA
818-397-2029 Page 2
WALT DISNEY PARKS & RESORTS HUMAN RESOURCES, Burbank, CA 2003 - 2006
Human Resources Consultant (H.R.C.) & Assistant to VP, Human Resources
Hand picked by Corporate HR to lead up new HR department at Corporate WD P & R with VP to represent 60
Corporate Parks and Resorts clients from CEO down to his directs. Assisted VP administratively.
Managed the flow of all HR transaction paperwork related to hiring, changes, adjustments, corrective action,
and termination through SAP to EAS in Orlando.
• Ensured that paperwork was completed properly and in a timely manner while meeting systems
requirements and maintaining strict confidentiality.
• Maintained a positive working environment through effective employee relationship building, serving as
a role model for access to management and champion of diversity.
• Organized 2-day off-sites bi-monthly for EVP and her 12 direct reports, coordinating 3 meals, 2 snacks
and nightly events, brought in special furniture for meeting space, for EVP and directs at Disneyland
Resort.
WALT DISNEY CONSUMER PRODUCTS, HUMAN RESOURCES, Burbank, CA 1998 - 2003
HR Assistant to Director, Leadership & Organizational Development
Managed calendar, expense reports, travel, and meeting schedules for fast-paced Human Resources Executive
and 3 Human Resource Managers. Completed essential administrative tasks including typing correspondence,
organizing files, and screening and directing phone calls. Created org charts with Vizio.
• Handled multiple tasks frequently with short time-lines, prioritizing and organizing work and
completing assignments in a timely, accurate manner, utilizing advanced functions of Power Point,
Word, Excel, and Outlook scheduling.
• Created talent and succession planning binders for upper-level executives, illustrating confidential
salary and performance information.
HEEN ENTERPRISES / THE MANHATTAN TRANSFER, Los Angeles, CA 1995 - 1998
Assistant to Manager of The Manhattan Transfer (Grammy-award winning jazz vocal group.)
Assisted Group Manager with all phases of tour management and preparation including producing tour and
travel itineraries, writing correspondence, and oversight of office while manager and group were on tour.
• Managed all press materials including writing biographies and press releases.
• Arranged album and tour press.
• Acted as liaison between manager and promoters, agents, and talent buyers; effectively handling time-
sensitive and confidential projects.
• Recognized for successful contributions by being granted Assistant Producer credit on “SWING” LP.
EDUCATION
Bachelor of Science (BS), Management & Technology, 1993
UNIVERSITY OF MARYLAND , UNIVERSITY COLLEGE
College Park, Maryland
UMUC Alumni Association: Member
CERTIFICATIONS / ACCOMPLISHMENTS

3. American Red Cross Certified CPR, Triage and Emergency First Aid Floor ERT (2006 – 2008)