Andrea Lynn Hernandez is seeking a position that utilizes her skills in communication, leadership, organization, and quality improvement. She has over 20 years of experience in healthcare, including roles as a Quality Improvement Coordinator, Clerical Coordinator, Medical Receptionist, and Phlebotomist. Hernandez has a strong record of managing projects, analyzing data, and ensuring compliance. She is proficient in Microsoft applications and various medical software programs.

1. 30 Ben Grady Dr
Ellabell, GA. 31308
912-381-9041
andrealynnhernandez@gmail.com
LynnHernandez
Objective To be given the opportunity to effectively utilize my trained skills,
communication, leadership, and organizational skills within a highly motivational
facility.
Experienc
e
March 2016-Present SJ/C Medical Group Savannah, GA
Quality Improvement Coordinator
 Responsible for coordinating key quality improvement activities and
projects throughout Medical Group Management practices.
 Assist in data and material management for various quality based
insurance programs to ensure compliance across MGM .
 Support patients, families in such areas as; self-management, self-
efficacy, and behavioral change.
 Exhibit strong communication and analytical skills with proficiency in
Microsoft Excel.
 Practice concepts of population management by addressing needs of
patients and families.
 Analyzes and construct project level qualitative and quantities data for
reporting purposes to MGM and outside entities.
 Arrange and facilitate monthly collaborative calls as required by project
deliverables.
 Contribute in the development of expert knowledge on quality
improvement frameworks.
 Provide technical assistance to MGM offices to meet reporting
requirements within defined timeframes and assigned projects.
March 2014-March 2016 SJ/C Medical Group Pembroke, GA
Clerical Coordinator
 Function as primary interface between patient, provider and clinical team
while ensuring the smooth running of all non-clinical work for
provider/patient encounters.
 Input patient demographics, insurance information, and verify eligibility.
 Collect fees at time of service which may include outstanding balances.
 Responsible for entering and processing any out office charges into
EMR, which include collaboration with hospital and nursing home staff.
 Maintain open line of communication with providers and office manager.
As well as, assist practice manager with various duties and
responsibilities as assigned in a timely manner.
 Responsible for scanning checks, bank deposits, daily front end closing
reports, petty and daily cash drawer.
 Enter out of office (petty cash) charges, if applicable while monitoring
and order office supplies.
 Draw labs from patients as needed if lab is short staffed.

2. July 2012-October 2013 D. Conrad Harper, M.D.,LLC Douglas, GA
Medical Receptionist
 Schedule weekly, monthly follow-up appointments and test as directed
by physician within our office. Such as nuclear stress, liver/spleen
scans, lung scans, bones scans, renal scans, x-rays, ultra sounds, VAT
(balance test), and NCS (Nerve Conduction Study of Neck and Lower
Back) studies with in office.
 Verify patient insurance coverage and benefit eligibility via phone and
internet.
 Collect co-payment and account balances for patient invoices
 Check out patients, schedule referral appointments on behalf of patients
as directed by physician such as, Specialty Doctors like dermatologist,
pain management doctors, etc. Also mammograms, CT scan and MRI
with Local Hospital.
 Create New Patient Charts, update, and file charts as needed.
 Converse with patients to explain and allay fears of procedures.
 Contact and confirm appointments daily and mark charts each visit with
correct diagnoses before visit for proper billing.
 Contact patient with abnormal results in timely manner and schedule
follow up or test due to abnormal results as directed by physician in
timely manner.
 Draw labs from patients as needed if lab staff out.
July 2008- December 2011 CRMC Hospital Douglas, GA
Phlebotomist
 Assemble equipment for drawing blood, such as needles, tourniquet,
gauze, blood collection devices, cotton, and alcohol, according to test or
procedure requirements.
 Apply tourniquet, insert needle into vein or prick finger, draw blood into
collection bag or tube, and apply treatment to puncture site.
 Label and store blood containers
 Examine patients to take vital signs.
 Conduct medical testing procedures to screen blood samples.
 Gather and record patient information such as medical and patient
history.
August 1995- March 2008 Fleetwood Homes Alma, GA
Senior Customer Service Representative
 Motivate interoffice co-workers on a daily basis to ensure a positive atmosphere
in which everyone is content and to help maintain a positive moral.
 Prepare reports, and graphs, attend meetings and assist management to set
objectives for improvement and goal accomplishments.
 Identify, analyze, and prepare corrective action plans to consistently improve
department.
 Set objectives with individual service representatives.
 Provide coaching and mentoring as needed for them to achieve their goals.
 Provide assistance with complex customer problems to ensure all are resolved

3. in a timely manner.
 Make certain that procedures and processes are followed.
 Process accounts payable and receivables.
 Responsible for maintaining cost within company guidelines.
 Manage contractors scheduling and payroll.
 Intercede as a communicator between retailer and customers to provide the best
warranty service available.
Education 2011 Licensed Master Cosmetologist Douglas, GA
• Wiregrass Technical College Received Diploma December 2011
2008 Phlebotomist Douglas, GA
• East Central Technical College Certificate Completion December 2008
2007 -2008 Macon Dental Assistant School Macon, GA
• Certificate for Dental Assistance Completion January 5, 2008
2000 Okefenokee Technical College Waycross, GA
• Technical Certificate Computer Application Specialists
1979-1992 Atkinson County Schools Pearson, GA
• Vocational High School Diploma
Additional
Skills
 Microsoft Word, Excel, Outlook, and Power Point.
 eClincial Works, Meditech, and API LaborWorkx.
 Notary (expires 7/14/2018).
 Zinger Miller Leadership Courses.
 Phone Doctor Courses.
 CPR Certification.
 Basic First Aid Training
 2015/2016 Nominee for McCauley SJ/C Award
 2015 Nominee James R Lientz SJ/C Award
Reference
s Katie McIntrye QI Manager Savannah, GA 912-819-9105
Lynn Hoskins Office Manager Pembroke, GA 912-748-1999
Teresa Cayton Nurse Practitioner Ellabell, GA 912-844-2713
Rachael Lane LPN Ellabell, GA 912-312-5965

4. Mary Carter Supervisor Douglas, GA 912-384-1900 ext#4140
Steve Bailey Office Manager Douglas, GA 912-384-4000 ext#202