An experienced medical assistant seeking a position where she can utilize her strong organizational skills, attention to detail, and experience in various medical settings including cardiology, intensive care, gastroenterology, hospice, and obstetrics/gynecology. She has over 15 years of experience coordinating patient schedules and services, managing medical records, and providing administrative support to doctors and nurses in fast-paced environments. Additionally, she has skills in Microsoft Office, Epic, Allscripts, and payroll/accounts processing.

1. Typing: 70 wpm
Excellent interpersonal skills, and
phone manner, and office etiquette
Medical Terminology
Strong organizational skills
Software: Microsoft Office (Word,
Excel, and PowerPoint)
Epic (electronic patient charting)
Ability to multitask in a fast paced
environment within time constraints.
Payroll processing
Accounts Receivable
Accounts Payable
Allscripts
Skills
An accomplished and seasoned
medical unit assistant providing
superior customer service attention
to detail while working cooperatively
under nurses and physicians.
Medical Summary
Contact
San Jose, CA
(408) 8814378
Traci.Mathews8@gmail.com
TRACI M.
MATHEWS
Surgery Scheduler – Gastroenterology
Option 1 Staffing Services JUL 2014 – NOV 2014
Assist patients with scheduling of GI procedures on a high volume phone line.
Coordinate GI procedures with outside surgical centers
Verify insurance coverage and determine benefit expense for patient.
Contact up to 30 patients a day over the phone to help prepare of GI procedures.
Educate patients in the office, as well as over the phone on their GI procedures
Team Support Coordinator – Hospice
Pathways Home Health and Hospice MAY 2013 – DEC 2013
Manage Medicare recertification for patients
Scheduled and coordinated nurses, and medical director patient visits
Arranged and coordinated inservices for RCFE administrators
Handled complaints from assisted living facilities and mediated concerns to sales staff.
Speak with patients, and family members with concerns, and death notifications
Coordinated end of service billing and death certificates
Manage and maintain the doctors schedule which include surgery, and oncall schedules
Manage OB/Gyn phone line and generate chart telephone orders for RN and MD review.
Speak with patients on a highvolume phone line.
Scheduling of patients surgical, and maintenance appointments.
Ability to determine emergent patient issues and process their appointments on a high
priority level.
Patient Service Representative – Ob/Gyn
Palo Alto Medical Foundation Los Altos, California JAN 2011 – MAY 2013
Provided administrative support to the medical director and his staff.
Increased productivity through superior patient interaction and prior department
experience, allowing staff to evaluate more patients.
Greeted incoming elective heart catheterizing patients each morning by bringing them to
their preoperational bed, and giving them proper instructions prior to nurse admission.
Ordered ambulance for incoming transferring patients, and outgoing patients to other
hospital facilities. bed number and admitting doctor before transferring.Created and
maintained schedule for heart catheterization patients.
Unit Assistant – Cardiac Cath Lab
Kaiser Permanente Santa Clara, California MAY 2008 – MAY 2010
Created and executed numerous projects using Excel, and Word.
Greeted patients; answered telephones; ordered office supplies; and performed data entry.
Maintained the dietary needs of each patient in the unit.
Assisted the doctor and nurses during emergent codes.
Assisted charge nurse with coordination of schedules for the shift nurses.
Unit Assistant – Intensive Care Unit
Kaiser Permanente Santa Clara, California DEC 2004 – MAY 2008
Provided administrative support to the Assistant Medical Group Administrator.
Created and maintained a data report of employees on workers’ compensation using Excel.
Coordinated travel arrangements for employees; arranged numerous luncheons for department.
Documented and maintained meeting minutes for weekly, quarterly, and annual meetings.
Coordinated and scheduled employees to positions that accommodated their workplace
injury restrictions.
Created and executed numerous projects for department using Excel, Word, and
PowerPoint; used PowerPoint to develop a staff cascade phone directory.
Administrative Assistant III Administration
Kaiser Permanente Santa Clara, California AUG 2002 – DEC 2004
Coordinate schedules for LVN, RN, and Occupational Therapist
Process payroll for entire staff and management of department
Process and maintain the accounts receivable and payable accounts.
Ordering office supplies
Coordinating banquets: catering, media equipment, venues, and staff.
Organize and maintain confidential patient records and coordinate with management to be
HIPAA compliant.
Work with intake staff to process new patient referrals.
Department Secretary – Hospice/Home Health
Kaiser Permanente Santa Clara, California AUG 2000 – AUG 2002
PROFESSIONAL EXPERIENCE