1. Ingrid Dickson
TOP NOTCH ADMINISTRATOR
1321 40th Street, #329
Emeryville, California 94608
Home (510) 652-1496 Cell (510) 206-0032
Ingriddickson5@gmail.com
SUMMARY OF QUALIFICATIONS:
 Proactive team player with more than 20 years of administrative experience
 Strong history of adherence to tight deadlines
 Self-starter requiring minimal supervision
EXPERIENCE:
Administrative Assistant Credentialing Department – Brown and Toland Physicians
July 2015 to Present
 Managing query run for the updating of all East Bay and West Bay providers
 Updating licenses and malpractice insurance information into CACTUS for all providers
 Created database report for step by step for query
 Auditing initial files checklist (i.e. reviewing paperwork to insure all is in order)
 Travel arrangements and managing expense report
 Coordinating meetings through Outlook
 Managing department supply order
 Updating CPMC/St. Luke’s Physician information from monthly roster
 Support Credentialing Specialist with initial and re-credentialing packets
Executive/Personal Administrator – Moshe Lewis, MD
March 2009 to July 2015
 Created and manage all receipts of both business and personal information on excel
spreadsheet – resulting in timely and accurate expense reports
 In handling all calls for utilization review work - relations were formed with providers
and their staff increasing the success rate of completing teleconference calls.
 Typing handwritten evaluations - provided consistency in updated patient charts
 Scheduling of patient appointment and authorizing prescription refills – freed time for
Dr. Lewis to adhere to patient care
 Managing patient information of various websites - increased knowledge of multiple
types of portal functions
 Proof reading and printing of monthly newsletter - I built relations with printing
company resulting in discounted rates up to 50% for printing and office supplies
 Managing administrative duties of licensure for Dr. Lewis in various states – developed
relations with contact person(s) for future licensing and renewals which decreased the
turnaround time and time spent being shuffled from person to person
 Filing, faxing, travel arrangement, maintained CME credit updates and other
miscellaneous task as needed

2. Physician Referral Administrative Associate II - Lumetra, San Francisco, CA
June 2004 – November 2008
 Receive, send, and track all medical records for
independent review under mandated timeframes for an average of 200 cases per
month - meeting the 48 hour time limit for sending charts upon receipt 24 hour limit
for appeal cases averaging a success rate of 97%
 Coordinate completion of reviews with internal and external physicians
 Comply with legal and company requirements regarding reviewer conflict of interest,
and confidentiality and safeguarding of personal information contained in medical
records
 Create monthly reports on timeliness of all reviews
 Primary backup to Chart Intake Department, responsible for medical records sent from
200 hospitals - up to 700 charts a month
Technical Assistant - Swiss Re America, San Francisco, CA
August 1995 - September 2003
 Cleared submissions
 Data entry
 Issued certificates and endorsements
 Maintained diary records
 Scheduled meetings
 Managed travel and expense reports
 Managed file system
 Managed and update client database
 Provided secretarial support to Claims Manager
EDUCATION:
 Certificate of completion for Introduction to Reinsurance
 Certificate of completion for Introduction to Property Insurance
 American River College, Sacramento, CA, 1982 – 1984 – No Degree
 Diploma, Oakland Technical High School, Oakland, CA, 1982
 Argosy University, Currently enrolled in Business Associate Program Expected
graduation date Summer 2019
 Member of The National Society of Collegiate Scholars 2016