Alina R. Weeks has over 15 years of experience in pharmacy technician work, customer service, and administrative roles. She is certified by the Virginia Board of Pharmacy and the National Pharmacy Technician Certification Board. Her experience includes positions at Genworth Financial, Centra Health, Medical Associates of Central Virginia, Startek, and Alpha Omega Resources, where she performed duties such as processing prescriptions, answering customer questions, monitoring call quality, and providing IT support. She has a background in pharmacy, medical terminology, billing and insurance, and customer service.

1. Alina R.Weeks,CPhT
1329 St. Cloud Avenue
Lynchburg, VA 24502
(434) 944-6669
Ladybugand4babies@gmail.com
Skills Summary
Pharmacy Technician
Report Preparation
Written Correspondence
Medical Terminology
Customer Service
Scheduling
Reception
Front-Office Operations
Project Management
IT
Employment History
August 2013 – Present GenworthFinancial,Inc
1. Sr Customer Service Representative
 Researchandresolve concernswithbillingquestions,returnedchecks, use judgmentinissuingwork
ordersfor inspections,accordingtounderstandingfromcustomeronaccountissues.
 Heavyinteractionwithexternal customersviatelephone onadailybasis oninboundandoutbound
calls.
 Provide service onlongtermcare insurance policiesinvariouswaysbyusingseasoned judgment
accordingto approvedprocedurestomake changestoexistingpolices,route callerstoclaims
department,providecoverage information,acceptpremiumpayments,change addresses,andaddor
remove third partynotifiers
 Professionally explainthe reasonforthe premiumrate increases,whilediffusingdifficultsituations.
 Persuade policyholdertoacceptquotesthatshow alternativestocurrentcoverage whichwillallow the
premiumtobe reducedto a more manageable level,andprovidequotes quickandaccurately
 Provide desiredinformationtoagentsandagentassistants
 Work withagentsand/orassistantstoprovide optionstolowerclientpremiums.
 Assistneweremployeesinlearningdevelopmentastheytransitionfromtrainingontothe floor by
providingguidance,trainingandcrosstraining.
October 2009-January 2013 Centra Health, Inc
1. CertifiedPharmacy Technician ₁ / HealthUnit Coordinator ₂
 Prepare intravenousadmixturesorothersterile products(includingchemotherapyandparenteral
nutrition). (797certified)
 Fill physicianorders/prescriptions,medicationcarts,or stockrequisitions.
 Delivermedicationsandsuppliestopatientcare andancillaryareas.
 Answertelephonesanddirects callstoappropriate personnel.
 Enter chargesand creditsforpatientmedications.
 Enter medicationorders/prescriptionsintothe pharmacycomputersystem.

2.  Provide technical supportforautomatedequipment(AccudoseRobotics).
 Maintainlogs,recordsand otherrequireddocumentation.Filedocumentationinthe appropriate
location.
 Complete anddocumentall assignedmedicationstorage areainspectionsatleastmonthly.Identifyand
replace outdatedandunusable drugs.Monitorassignedqualityimprovementindicatorsof individual or
departmental performance.Stockmedicationsandsupplies;package medicationsasrequiredfor
dispensing.
2. HealthUnit Coordinator
 Greetpatients,visitors,physicians,andemployeesinapleasantmannerandreferstoappropriate area(s)
as needed.
 Answerphones,screenandrefercallsasappropriate;delivermessagesandprovide informationto
patients,visitorsandpersonneluponrequest.
 Answerpatientsignalsandrelayrequesttoappropriate individual.
 Performa varietyof clerical dutiesinvolvedinoperatingthe organization'spatientcare information
systems.
 Transcribe physicianorders,enterordersintocomputer(Hospital InformationSystem),verifyprintoutand
inputverifiedorderstorequestdiets,treatments,nursingservices,equipmentanddiagnosticand
laboratorytestsandprocedures.
 Place callsforconsultationsasneeded.Understandandable touse the manual back up systemasneeded.
 Assemble andmaintainpatientchartsfromadmissionthroughdischarge,includingobtainingpatient
historyfile fromHospital InformationSystem(Medical Records) asrequired
 File physicians'orders,vital signs,prescribedmedications,laboratorysummariesandotherinformationinto
the patients'charts;informnursingpersonnelof changesinphysicians'orders
 Followuprequesttoexpedite orders;preparedischargedpatientrecordforHISas appropriate.
 Assemble admissionchartpacks.Schedule appointmentsandarrangestransportationforpatients.Prepare
and maintainstravel sheetindicatinglocationof patientsatall times.
 Providedtrainingandtechnical guidance toentrylevelHealthUnitCoordinatorsasappropriate;
 Assume leadrole inorientingnewpersonneltothe unit;monitornew employees'progressand
communicate progresstounitmanageras appropriate.
 Copy,file,mail and/ordistribute materialsasappropriate.
 Maintainrecordsas requiredbythe unit(i.e.time sheets,continuingeducationinformation,etc.).
 Participate inreview of activitiesandprocessesforarea of work' assistsinimplementingchangestoeffect
continual improvementinservicesprovided;andcomplywithregulatoryandlegal requirements.
 Participate inadministrativeprojectsandtasksasdelegatedbythe Clinical OperationsDirectorand/or
Nurse Manager whichmayinclude butisnot limitedto,datamanagement,accountingorbillingtasks,
typingscheduling,preparingspreadsheets,participatinginqualityimprovementprojects,unit - based
committeesand/orspecial projects.
 Assistunitmanagementandsupportpersonnel (USC) intrackinginventory,stockingissuesandmaintaining
adequate patientcare supplies.
February 2007 - October 2007 Medical Associates of Central Virginia
CertifiedPharmacy Technician
 Provide supporttopractice of 25 physiciansbycommunicatingthroughwritteninstructioninpatient
charts, or by directinstructions.
 Authorize refillsforhundreds of patientsonadailybasis

3.  Write prescriptionsand handdelivertophysiciansforsignaturesbeforemailingtothe patient,or
arrangingfor prescriptionpickupdirectlyfromthe office.
 Communicate withpatientsto answerquestionsregardingdrug interactions,samples,and/or
appointment
 Maintaininventoryof drugclosetsthroughoutthe office,anddispense medicationstopatientson
request.
 Work directlywithHealthInsurance companiestoobtainPriorAuthorizationsforspecificdrugsnot
coveredbypatients'currentinsurance plan
June 2004-Februay 2007 Startek, Inc. Lynchburg, Virginia
SeniorQuality Assurance Specialist
 Monitorand evaluate call centerCustomerCare Representatives(CCRs) performance accordingtoquality
specificationsandrequirementsforover400 employeesonaconfidential basis.
 Maintainaccurate qualitydatainorder to documentperformance of CCRs.
 Measure,reportand calibrate teamandcall centerperformance ona daily,weeklyandmonthlybasis.
 Advise andcoach SupervisorsonmonitoringCCRseffectivelyandinaccordance withguidelines.
October 2000-October 2003 Alpha Omega Resources/Staffing
IT Technician/Receptionist/AdministrativeAssistant
 Providedcomputertechnical supporttooffice of 110 employees
 Abilitytoadaptto changingpriorities,meetdeadlinesandworkwell underpressure.
 Ability tofollow definedprocedures
 WorkedindependentlyreportingtoITManager as needed,orif requestedforspecial projects.
 FormattednewSonylaptopstailoredtoeachspecificagent'ssoftwareneeds,orastheywere ordered.
 Reformattedcompanydesktopcomputers,usuallyafteranemployeeleftthe companyoras needed.
 Strongabilitytoresearchmanydifferentavenuesfor answerstotroubleshooting, programmingissues,
software problems,hardwareproblems,etc.
Education
1992 Graduate of Heritage HighSchool
2001-2004 Central VirginiaCommunityCollege Lynchburg,Virginia
2008-2010 University of Phoenix Online–AxiaCollege
Certifications/Licensures
State of VirginiaBoardof Pharmacy
License No.: 0230012294
National PharmacyTechnicianCertificationBoard
License No.: 250100103030294