1. Gabrielle Amanda Evans
1701 Lolly Circle • Virginia Beach, VA 23463 • 757-575-0596 • gabrielleevans79@gmail.com
SUMMARY
• 5 years of experience in leadership and management in the medical field supervising teams of up to
20.
• Arranged clinic staff schedule to compensate for vacations, personal appointments, training
opportunities and absences due to illness.
• Supervised the training of clerical staff in all aspects of administrative duties including but not
limited to: appointment scheduling procedure, establishing computer templates, customer service
and HIPAA.
• Proficient in Microsoft Excel, Word, Outlook and Powerpoint.
• Able to type 60 wpm
PROFESSIONAL EXPERIENCE
5/2012 – 5/2015 Veterans Affairs Hospital Program Support Assistant San Diego, CA
• Key person in implementing the new Non-VA Care Coordination program in the fee basis
department, including the training of staff in the new processes.
• Received, processed and distributed workload requests for medical and dental claims,
authorized and unauthorized care among staff.
• Reviewed Veteran's consults for accuracy and ensured that the correct care was authorized and
appropriate appointments were scheduled.
• Conducted interviews for new hires.
• Responded to numerous different hospitals inquiries in resolving insurance coverage issues and
billing.
12/2010-5/2012 VA Hospital Research & Development Committee Coordinator San Diego, CA
 In the event of absence of the Director of Research Projects Section, those responsibilities
were assumed.
 Aided the VA Grants Manager with preparation of reports; this includes prep, assembly,
distribution and tracking of 600+ end of year expenditure reports.
 Responded and coordinated with investigators, research staff, visitors, inspectors, and
coworkers in the completion of annual project review paperwork.
 Ran daily reports in both excel and the research database RATS to ensure accuracy of all
research projects being reviewed and distributed to staff in office.
8/2010 – 12/2010 San Diego Naval Medical Center Medical Support Assistant San Diego, CA
• Participated in clinic Quality Assessment and Improvement by identifying problems and in
formulating a plan of action.
• Conducted the orientation of new nursing, medical and clerical personnel in appointment
management and call center operations.

2. Gabrielle Evans gabrielleevans79@gmail.com (757) 575-0596
• Maintained confidentiality of patient related issues, concerning scheduling appointments for
active duty, dependents and retirees.
• Promoted good inter/intra personal and inter/intra departmental relationship.
• Executed the scheduling and consult review for 9 different clinics.
3/2008 –6/2010 Oceana Branch MedicalClinic Lead Medical Support Assistant Virginia Beach,VA
• Supervised the training of clerical staff in all aspects of administrative duties including but not
limited to: appointment scheduling procedure, establishing computer templates, physical
examinations and basic clinic processes.
• Distributed workload among employees and assured timely completion of all assigned tasks,
resolved simple employee complaints, and instructed employees in specific tasks and job
techniques.
• Arranged clinic staff schedule to compensate for vacations, time off for personal appointments,
training opportunities and absences due to illness.
• Conducted with the Clinic Manager evaluations of subordinates and assisted in the hiring
process for Aviation Medicine.
8/2006 – 3/2008 Branch Health Clinic Damneck Medical Records Technician Virginia Beach,VA
• Filed and maintained 2000+ medical records.
• Streamlined the medical check in process by changing forms, making it more convenient and
designed a 1 page pamphlet for all base check-ins.
• Instructed Active Duty in the completion of third party insurance claim forms.
7/1997 – 7/2005 US Navy Aerospace Medicine Technician/ HM2 Virginia Beach,VA
• Conducted command indoctrination medical briefs for all incoming squadron personnel and
medical training at command safety stand down.
• Ran Aviation Medicine Administration department, which included over 20 personnel who
processed all flight and routine physicals for the entire Naval Air Station Oceana base.
• Scheduled thousands of appointments and worked in a customer service capacity for over 7
years.
• Created templates and opened schedules for the 12 medical doctors.
• Maintained a medical database known as SAMS (Snap automated medical system), that
tracked the readiness for a squadron of over 1100 personnel, for over 3 years.
EDUCATION
Certificate in Human ResourcesManagement National University-San Diego, CA, 2011
Bachelors of Science in Health Science Old Dominion University-Norfolk, VA, 2010
AWARDS
Certificate of Excellence in Customer Service awarded September 10, 2009
Civilian of the Year, Category 1 FY 2008 awarded April 29, 2009