1. A M Y F U L L E R
1 0 1 4 4 O A K W I N D S C I R C L E , B R I S T O L , V A 2 4 2 0 2
A M Y L Y N N E F U L L E R @ I C L O U D . C O M
( 4 2 3 ) 8 4 5 - 0 1 8 1
P R OFILE
An individual possessing a history of quality performance and dedication in the
workplace. A team player who is detail oriented and organized with strong
communication and marketing skills.
E X PERIENCE
2010-Present United Southeast Federal Credit Union Bristol, TN
Operations Generalist
 Assistant to the Vice President of Operations and Marketing
 Overall Supervision of Coverage to all Branches
 Generate and Communicate all Scheduling for Corporate
 Back-Up Marketing Director
 Assist in Customer Service and Sales to all Members
 Manage All Operations Expense Reporting
 Profitability Tracking for All Branches
 Trainer for all Branches
2009-2010 DirectBuy of Northeast Tennessee Gray, TN
Marketing Director
 Setting Daily Appointments
 Cold Calling to Northeast Tennessee Area
 Sales and Customer Service to all Members
 Call Center Trainer
2007-2008 U.S. Solutions Group, Inc. Abingdon, VA
Revenue Services Agent
 Billing Services To FedEx Business Clients
 New Account Openings
 Customer Care To FedEx Clients
 Ground and Express Service Guidelines Commitments
 Monthly Goals and Standard Performance
2005-2006 Touchstone Wireless, L.P. Bristol, TN
Warranty Administrator
 Supervise all Warranty Department Employees
 Submit all Warranty Repair Claims to Cell Phone Manufacturers
 Handle all Retail Warranty Repairs
 Direct Communication with all Manufacturers for Compliance and Standards
 Work closely with IT to improve all In-house Intranet Program Warranty Processes
 Financial Reporting to Accounting for Warranty Repairs
 Tracking all Labor and Parts Usage for the Facility
2002-2005 Cingular Wireless Collections Center Johnson City, TN
Executive Assistant

2. 2
 Direct Assistant to the Call Center Director
 Back-up Facility Manager
 Prepare Gulf and Southeast State Statistical reports using WebMars and Esbase.
 WebMars Query/Report building
 Travel and Expenses for all Managers
 Coordinate Meetings, Projects, and Events
 Coordinate and Prepare all Director Marketing Materials
 Accounts Payable for the Johnson City Center
E D UCATION
2012-2015 King University Bristol, TN
Bachelor of Science in Information Technology
1990-1994 Sullivan East High School Bluff City, TN
Accounting, Computer Technology, and Business English
R E FERENCES
Furnished upon request