Michael J Virgil has over 20 years of experience in customer service, laboratory processing, and financial services roles. He has a background in phlebotomy and clinical laboratory work. His resume lists positions processing specimens at LabCorp and Carillion Labs, as well as several financial services and customer service roles at banks and financial companies. Virgil has experience leading teams, mentoring colleagues, and resolving customer issues across various industries.

1. CURRICULUM VITAE
Michael J Virgil
3004 Mayer House Court  Charlotte, NC 28214  (704) 724-5982  mjvirgil@hotmail.com
Professional Profile
A result driven Professional with Phlebotomy and Clinical Laboratory experience. A leader with experience in
hazardous chemical waste management, sample research, and laboratory testing. Practical, articulate, and
creative with proven ability solve difficult business problems. Skilled in motivating and managing teams to
achieve desired results. Capable of coaching and developing staff with a proven ability to transfer knowledge
and skill to all levels.
Professional Experience
2009-Present Specimen Processing Technician LabCorp Kannapolis, NC
Process and prepare incoming specimens for storage in the Biorepository.
Assigns specific identification numbers, performs quality assurance, and records all items processed.
Utilizes automated data systems and performs system audits to resolve any outstanding problems.
2008-2009 Specimen Processing Specialist Carillion Labs Charlotte, NC
Process and prepare incoming specimens for referral to outside laboratories or allocation to various departments
for incoming testing.
Receives and sorts test requests in accordance with departmental protocol and safety requirements.
2007-2008 Financial Services Representative GE Money Charlotte, NC
Service support for customer’s with visa and Lowe’s consumer credit and business credit cards
Assist with solutions to customer’s account issues and concerns
Heavy telephone and personal contact with all customers in a Call Center Environment
Manage business accounts and provide billing information to customers
Mentoring fellow team mates
2006- 2007 Financial Specialist E*Trade Charlotte, NC
Assist with solutions to customer’s account issues and concerns
Heavy telephone and personal contact with all customers
Mentoring fellow team mates
Knowledge of various investment and financial accounts.
Quality Assurance Team.
Signature of Employee: _____________________________________________________ Date: __________________________
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2. 2005- 2006 Financial Service Specialist First Citizens Bank , Charlotte, NC
Responsible for Customer Service on Banking Floor
Opening and closing customer accounts
Assist with solutions to customer’s account issues and concerns
Heavy telephone and personal contact with all customers
1999 to 2005 Customer Service Specialist Wachovia Bank Charlotte, NC
Responsible for Customer Service on Banking Floor
Opening and closing customer accounts
Assist with solutions to customer’s account issues and concerns
Heavy telephone and personal contact with all Customers
Responsible for maintaining customer accounts
Help maintain customer IRA accounts
Provide brokerage services and client assistance
Managing of assets for customer CAP accounts
Answer incoming customer services calls in a fast pace environment
1998 -1999 Team Lead Sprint PCS Charlotte, NC
Supervisor of 20+ advocates
Help implement policies and procedures with upper management
Solve customer issues as well as staff issues on a daily basis
Responsible for corrective action and training of system operations
Responsible for weekly reports and employee payroll sheets
1996 -1998 Customer Service Manager Pro-Net Charlotte, NC
Supervision of staff of 15+ associates in a call center environment
Responsible for making sure all lease customers maintain full working knowledge of equipment
Responsible for providing excellent customer service at any pace
Dealt with all customer questions and complaints
Initiated and led training seminars for new associates.
Education & Training
Beaufort Technical College Beaufort, SC 1985-1986
Northeastern University College Boston, MA 1976-1978
Boston English High School Boston, MA 1972-1976
Name:
Signature of Employee: _____________________________________________________ Date: __________________________
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3. Education:
High School Attended
Name of High School From To Graduate
College Major Attended Degree
Name of College or University From To
Job Experience:
Institution Title Job Duties From To
Awards, Licenses, Board Certifications:
Award, Certification Date Certification Number Specialization
Signature of Employee: _____________________________________________________ Date: __________________________
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