1. Elton Triggs Jr.
8985 S. Durango Dr. #2138  Las Vegas, NV 89113  (702)300-0353  etriggsjr31@gmail.com
Objective
I am motivated to take all that I have learned and experienced at GES over the last 4 years to the
next level. I have had the opportunity to work alongside a few lines of businesses, such as
freight, TSE and exhibitor services, to add to my overall understanding of trade show production.
RelevantWork Experience
Senior Exhibitor Services Coordinator October 2010 - PRESENT
Global Experience Specialist (GES) Las Vegas, NV
 Acts as a liaison between GES National Call Center and individual city operations as it
relates to successful and timely conclusion to customer issues
 Coordinate and resolve urgent freight issues by working closely with outside carriers or GES
logistics and the exhibitor
 Assists call center team members with escalated resolutions or supervisor calls
 Ensure that exhibitors requests and inquiries are handled quickly
 Alongside ICS, resolved key account billing issues (i.e. Caterpillar) where an entire account
re-bill was required and resulted in over $1M in revenue for GES
 Organize and oversee post show meetings to discuss exhibitor disputes with department
heads involving each line of business across the country
Electrician June 2002 - July 2010
Pro Electric Crown Point, IN
 Supervised a team of 3 – 15 electricians daily to ensure timely completion of projects
 Planned and installed electrical services for brand new residential and commercial
construction
 Troubleshoot for any electrical disparities and resolve
 Focused on safety training and proper procedures to help eliminate on the job injuries
Call Center Floor Supervisor/Quality Control October 1999 – June 2002
Americall Inc. Merrillville, IN
 Supervised a team of 20 call center employees to ensure daily goals and numbers were met
 Maintained customer data base and files
 Created and applied training modules to help improve and motivate team members to exceed
customer service goals and establish quality standards
 Monitored team to ensure quality standards were met
Computer Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Oracle, Core Freight, Salesforce