This document is a resume for Tariq Naz, who has over 20 years of experience in IT support roles. He currently works as a Technical Support Consultant for Rogers High Speed Internet, where he provides level 1 technical support and troubleshoots modem and router issues. Previously, he held roles as a Desktop Support Analyst at HP Canada and Computer Technician at CTM Canada, where he provided hardware and software support. Tariq has several technical certifications and a diploma in Network Administration, as well as a Bachelor of Arts degree.
1. Tariq Naz
2 Shediac Rd, Brampton, ON, L6Y 0V8
Phone: (416) 418-7854
Email: tariq.naz@rci.rogers.com
OBJECTIVE:
To work as an IT Professional for a company offers career
advancement and growth, conducive for exploring my technical
and analytical skills.
EDUCATION:
Two years Diploma in Network Administration (CDI College)
Microsoft Certified Professional (MCP)
A+ Certified Service Technician
Certification of Microcomputers and Microprocessors
Certification of Personal Computer Repair
Bachelor of Arts
WORK EXPERIENCE
Technical Support Consultant
Nov. 2005 - to - Date
Rogers High Speed Internet – Rogers Cables– Toronto
Provide Level 1 Technical support on All High Speed Internet products.
Provide Technical support on Rogers Online Protection and related software.
Configuration and trouble shooting of Cisco, Hitron and SMC-Gateway Modems/routers.
Create Trouble tickets on service related issues for escalations.
Technical support for Internet and related software connectivity on all kind of platform
and hardware.
Troubleshoot email, virus and internet related problems and educate to customer about
Network Security issues.
Educate the customer on usage of internet / email and other related applications.
Desktop Support Analyst
June 2000 - to - June 2005
HP Canada, MSH-Toronto, ON
Answered technical questions regarding software products and their requirements within
related industries
Investigated issues reported by customers and dealers in timely and efficient manner
Earned a reputation for quickly responding to trouble tickets, prioritizing
User requests, resolving complex issues.
2. Successfully resolved hundreds of issues monthly without requiring escalation to higher
tier and close tickets within SLAs
Trouble shoots and resolves software and hardware related problems
Provide support on all kinds of printers e.g. label, dot matrix and laser printers
Assisted in-house staff and field personnel by solving internal and external concerns or
issues
Computer Technician
1994 to Oct, 1999
CTM Canada Ltd, Toronto, ON
Provide technical support for Microsoft office suite (all versions)
Responsible for administration, and Customer services
Repaired computer systems and peripherals on board and component
Locating defective parts and replacing them.
Maintained repair parts inventory.
Hired, trained, and evaluated repair personnel.
Re-image machines using Ghost
Troubleshoot of hardware, software and network problems.
Installation and upgrade of hardware and software.
Troubleshoot Printing problems LAN printers and standalone printers.
PC assembling and configuring Operating systems.
Configured Ethernet Card and Modems
Soft Skills
Experienced in delivering service and ability to react well with demanding customers
Strong Analytical and Troubleshooting skills.
Excellent verbal and written communication skills
Have a positive and flexible attitude.
Have strong personal time management skills.
Always want to be a team player and self-starter.
Projects
RMO Support– RogersManagementOffice
Handle Manager Escalations, Investigate and resolve complex client situations for all line of
business.
RogersTechXpert Group
Resolve customer issues outside current scope of RHSI Technical Support to help customer
setupmaintainandprotecttheirtechnology.
ICU SME-SME (Subject Matter Expert).
I trainednewhire's,cross-train,coachthem if any behavioural concernsregarding.