Patient Relations and Customer service. I'm striving to be all I can be.

1. Alisa McCray
105 Irish Oaks
Portland TN
Cell (615) 715-5796
Home (615) 323-9181
Abland136@gmail.com
To Whom It May Concern:
I am applying for a position within your company to show you
how I can be a huge asset to you and to expand my talent and
communicational skills to others as a team member. I have
technical computer experience, human resource and safety
management skills. I also possess over 26 years of experience
in management. I am very dedicated to my work.
My Attached resume describes me in terms of my qualifications
and my previous experience. I enclosed it for your review. I am
waiting for your call and meeting to discuss it. You can contact
me on above telephone number or on my email address. Thank
you for your consideration.
Sincerely,
Alisa McCray
Enclosure: Resume.

2. Alisa A McCray
105 Irish Oaks
Portland, TN 37148
(615)-715-5796
Abland136@gmail.com
To obtain a position as an Administrative Professional in a people-oriented
organization that would allow me to maximize my technical, administrative and
customer-service management experience in a challenging environment in order to
achieve company goals.
Work History
Print Works South LP/Axiom Impressions
August 3rd 1989 –
Safety Director/Prepress Supervisor
106 Western Drive
Portland, TN 37066
CPS Call Center Manager
Oct. 2014 to present
855-615-7246
Safety Manager and employee’s relations coordinator
For company also over 26 years experience
Responsibilities and Duties
• Develops and administers effective occupational health, safety,
ergonomics and industrial hygiene programs, including health services
functions and maintenance of related policy and procedure manuals.
• Conduct monthly safety inspections and report to Management.
• Educates, motivates and trains line supervision and production personnel
in good housekeeping practices, safe work procedures.
• Acquires specialized testing equipment, to measures and evaluates
employee exposures to in-plate Hazards.
• Administrates the audiometric testing and hearing programs. Monitors,
analyzes and records performance of the plant exhaust and make-up air
ventilation systems
• Manages the plant personal protective equipment, work clothing and
safety equipment programs according to company standards and
operating budget.
• Assist in administration of the workers’ compensation programs. Serves
on the plant safety committee as Chairperson.
• Maintains current awareness of applicable federal, state and local health,
industrial hygiene and safety regulations. Maintains legal, governmental

3. and company environmental, health, medical and safety-related records
according to standards, including confidentiality.
• Maintains and accurate OSHA 200/300 log.
• Administers the plant hazard communication program, including
maintaining up-to-date MSDS’s, effective identification of all chemicals,
chemical inventory and related training and education programs.
• Reviews all manufacturing and support operations to assure ongoing
safety. Assists the line organization in developing job safety analyses and
safe operating procedures for all tasks and investigating incidents.
• Develops and implements audit programs to review and assure
compliance with applicable health and safety standards.
• Accumulates, prepares and documents health, industrial hygiene, and
medical and safety data into computer system. Analyzes data and
prepares standard and other requested reports for plant management.
CUSTOMER CARE MANAGER
• Handle inbound and outbound calls. Answer telephone in a
timely and professional manner
• Talked to customers who were frustrated and upset and helped
calm them to resolve their situations.
• Select the correct patient medical record and take messages to
send TE’s to the correct clinic.
• Received and relayed customer information accurately in order to
resolve issues.
• Identified problem accounts with customers, investigated and
correct errors.
• Contacted insurance company, attorneys, employers, and
others when necessary to obtain verification in order to
resolve non self-pay balances on accounts.
• Set up payment plans and monitored adherence to plans by
responsible party; directed accounts to outside collection
agencies when necessary.
• Posted payments and adjustments, batched, and made
corrections as needed to accounts.
• Able to communicate in a professional manner.
• Adhered to HIPPA compliance standards and maintained
confidentiality.
• In charge of on call emergencies after hours.

4. Prepress Manager Responsibilities and Duties
• Provides interface between Graphic Designers and the Production
Manager.
• Prepare computer to plate images using Pringery 5.1 Software on
Lotem 800 image setters.
• Proofread files generated by customers and within internal Graphics
in compliance with job specifications and company quality
standards.
• Wide Format printing.
• Proof color plotters, Virtual Proofs, processed plates and finished
print materials for accuracy.
• Schedule all work to meet customer timeframe requirements.
• Works closely with other staff members to meet or exceed customer
satisfaction and service.
• My positions are a key for guaranteeing customer satisfaction
therefore I am required to maintain confidentiality, tact, sensitivity,
and professionalism.
• Communicate effectively with the General Manager/Owner, the Sales
Team and the Production Team, informing and updating them
regularly to guarantee that company objectives and customer
objectives are met.
• Monthly inventory consignment on department supplies.
• Matching purchase orders to invoices for payment.
• Keep current on the latest technologies and software tools.
COMPUTER SKILLS
Operating Systems:
Windows XP, Windows 2000, Microsoft Vista, Mac OSX Leopard,
Snow Leopard, and Mac OS9.
Software/Applications:
Proficient using Microsoft Office XP Professional, Microsoft Office
2007 for Mac, MS Word, MS Excel, MS PowerPoint, Publisher,
Outlook, Mac Mail, Internet Explorer, Safari, Fire Fox, Quark, Adobe
Photoshop, I Photo, Adobe Acrobat 9 Professional, Microsoft

5. Messenger, Peachtree, Turbo Tax, Quicken, UPS World Ship, V-Tell
teleconferencing, EFI PSI Print Management software, ADP EZ labor
manager, Kodak Printergy Workshop, Kodak Proofer Client, Design
Pro, Fetch, CuteFTP, 60 WPM typing
Hardware:
Able to use and Install computer hardware and software such as
printers, scanners, routers, etc.
Frequent use of office equipment, copiers, fax machine, multi-line phone
system.
REFERENCES
Available upon request.