Resume

1. Meghana Dasgupta
Addr: 1003B/8 CowperSt,Parramatta,NSW-2150 M: 0451147715 Email:megan.d0604@gmail.com
Professional Summary
Highly organized and detail-oriented Administrative/Data entry/Customer service professional with
more than 7 years’ experience supplying thorough, organized administrative & customer service
support. I am a thoroughprofessional, whocontinually maintains a positive attitude, while interacting
with demanding clients. Serving as the primary point of contact for both in-house and external phone
and website queries. Quality-focused and technically adept committed to approaching administrative
tasks with tenacity and attention to detail.
Skills
● Excellenttechnical skills:MicrosoftOffice,
Word, Excel,Outlook,Navision,
Salesforce,PowerPoint,Office 365, Citrix,
MYOB, SAP, Coreplus,Genie,Pracsoft,
Raiser'sEdge,PowerPath,ACT,E-Claims,
Medinexussoftware.
● Abilitytocarry outmultiple tasks
simultaneously.
● Highlevel time management, organizational
and planning skills to meet pressing
deadlines and competing priorities.
● The abilitytomaintaindiscretionand
confidentialityatall times
● Flexible andabilitytoworkefficientlyunder
stressful environment.
● Good problemsolving,decisionmakingand
analytical capabilities
● Excellentverbal&written
communicationskills
● 50 WPM typingspeed
● A customer service focus with a
pleasant and professional approach
● Excellentpeopleskills –able tobuild,
developandmaintaineffective
relationships
● Customerservice-oriented
● Demonstrated ability to work
independently & collaboratively with a
team.
● Composedandprofessional demeanor
Work History
CustomerService/Liasion
15/10/2017 - Current
FreseniusMedical Care
● Enter ordersverifyingavailability, delivery,pricingandnotifycustomersassoonaspossible of

2. any discrepancy.Produce DeliveryNotestoappropriate Warehouses
● Assistwithorderrelatedquestionsasrequested:orderstatus,changes,pricingandproduct
availability
● Responsible forsalesadJustments,primarilybeing:issueof debitsandcredits,andcoordinating
the returnof material andproduct(RGAS)
● Processrenal drugordersfor Clinics/HospitalsandHome patients,where necessaryorderand
any replenishmentstocksasrequired
● Followthroughanyenquiries,complaintsuntil resolvedProfessional communicationand
dealingswithliospitals,Home patients,Clinicsandcarersr Manage any Customercomplaints
and provide documentationoncomplaints,where requiredoOpening,closingaccountsand
maintenance of CustomerMasterData
● Liaise withcustomersloarrange returns,andbookwithReturnGoodsCoordinator,andfollow
up anyenquiries
● Interface withthe BusinessUnitManagersClinical Specialists/Managers,lnventory, Production,
● Marketing,Finance,Technical ServicesandWarehouses
● Follow-uponStockTransferswithwarehouse,ETA ondeliveriesandmanage anydelays
● Manage all Exports,includingliaisonwithInventory,Production&Warehouse,booking
containers,invoicesandSLls
Order Processing/Administration,
12/03/2017 to 05/10/2017
GNResound
● Enter customerorders(receivedviaEDI,phone,mail etc) forall products&servicessuppliedinto
ERP systemsina timely,efficient&accurate manner.Invoicingorders& monitorfinal
preparationof productsfortimelyshipment.
● Performingqualitycontrol checksasspecifiedinprocessworkflow &engagingwithother
membersof teaminachievementof teamKPIs.
● Handlingcustomerqueries,creditrequests&feedbackthrough strictobservationof setquality
systems&procedures.
● Invoicingorders&final preparationof productfortimelydispatch.
● Performingqualitycontrol checksasspecifiedinthe processworkflows.
● Processingcreditnotes&invoicestocustomers.
CustomerService/Administration, 04/08/2016 to 04/03/2017
Histopath/Dermatopath
● Liaise & co-ordinate withcustomers&internal departments
● Takingall inboundcalls& resolvingthe queriesortakingenquiries
● Recording,updating&maintainingthe patientrecordsinsoftware
● Handlingvariouscomputersoftware simultaneously&efficiently
● Processingcustomerorders,assistinpicking,packing&makingordersreadyfordispatch.

3. ● Otheroffice dutiesincludingfaxing,scanning,posting mails,filing,printingreportsetc
Achievements
● Demonstratedprofessional etiquette andmannerswheninterfacingwithcustomerswhich
resultedin30% improvedfeedbackof customers
● Efficientlymanagedthe peakseasonworkloadbyworkingmethodically
AdministrationAssistant/CustomerService, 01/2016 to 30/07/2016
WishmedPtyLtd (Medical/LabSupplyCompany)
● Processinghighvolumesof purchase ordersinERPsoftware,generatinginvoices&creditnotes.
● Building,maintaininganddevelopingsuccessful customerrelationships.
● Monitoringthe dispatchof medical/laboratorysupplies&undertakingstockcontrol.
● Preparingconsignmentnotesforcouriers&trackingdeliveries.
● Resolvingcustomerqueries/enquiriesoverphone regardingproductinformation, pricing,
availability,ETA etc.
● Coordinatingbetweenvariousdepartmentsandoperatingunitsinresolvingday-to-day
administrativeandoperationalproblems.
Achievements
● Organizedservice workflowtomeetthe influxof customers,therebystreamliningworkflow
issues.
● Resolvedcustomercomplaintsbyidentifyingproblemsandtakingappropriate corrective action
- Resultedin50%increase indepartment’sefficiency.
Office Administrator,03/2013 to 10/2015
MTC Australia
● Greetingvisitorsandprovidingthemwithafirstclasscustomerservice.
● UsingZeacom, Citrix & Lync Software formakinginbound&outboundcalls, emails,messages,
sharingfiles.
● Maintaining&updatingthe customerdatabase,dataprocessing& prioritization.
● Attendingall inbound&outboundcalls,directingthemtothe concerneddepartments.
● Scanningdocumentsandupdatingclientrecords.
● Variousadhoc tasks includingfilingandscanningof documentation
● Compiledcompanyinformationandrelatedmaterialanddistributedittocandidates.
● Processedclientrebate reconciliation,reportingandcheckrequests.
● Organizedforms,made photocopies,filedrecordsandpreparedcorrespondenceandreports.
● ProducedmonthlyreportsusingadvancedExcel spreadsheetfunctions.
Achievements
● Efficientlymanaged&respondedtohighvolumeof enquirycallsinone day,withoutany

4. complaintsfromcallers.
● Participatedinabookletwritingonappropriate responses tocustomers’questionsaspartof
the trainingmanual usedaspart of the new employee trainingprocess.
Data Summary Executive,08/2010 to 02/2013
IT Cubes PVT Limited
● Sortinglarge volumesof data& analyzingthe relevantcustomerinformation.
● Systematicallyorganizingmedical recordswithIndex, hyperlinks &Bookmarks.
● Performingdataentry& summarizationwithaccuracy& speed.
● Accuratelyusingcompany'sdatabase software fordataentrypurposes.
● Undertookhighvolume dataentryprojectsandaccomplishedthe same inquickTAT.
● Reviewedandupdatedclientcorrespondence filesandschedulingdatabase.
Education
Cert3 BusinessAdministration TAFENSW2015 BachelorinAlternativeMedicine2010
Work/Business Authorization
Work/BusinessAuthorizationAustraliaPermanentResident(Skilled189) (ValidPermanently)
References
● Michael Robinson,LogisticsManager,GnResound,0408680590
● Dr Chris Toon , Manager, Histopath/Dermatopath,0403410165