1. SCOT L WALKER
Chaska, MN 55318
SWalker2025@outlook.com 7638076339
OBJECTIVE
Seeking a manager or supervisor position in a high technological Production environment
or similar, where I can
utilize my skills at leading, organizing, directing, and controlling department activities.
Strengths include:
● Planning ● Flexible & Versatile
● Problem Solver ● Quality & Safety Oriented
PROFESSIONAL EXPERIENCE
EMERSON PROCESS MANAGEMENT (Rosemount), Chanhassen, MN 2014 2016
Emerson Process Management (Rosemount) is a major provider of systems and tools for
businesses with measurement and analytical needs in moderate to highly challenging envi
ronments.
Group Supervisor Pressure Final Assembly, Stockroom, and Receiving
Received and moved product to the Stockroom and to Production floor using justintime
methodology and was responsible for staff of 22 material handlers,
working out issues with other shifts and reporting across all groups.
Pressure staff of 36 instrument builders produced topquality equipment across three
shifts. This required working together to move people where the work
needed to get done, helping other shifts, scheduling, training, disciplining
and recognition of staff.
● Completed rework of entire Receiving Department over a three-
month period with no negative impact to production
●
Successfully integrated Receiving into North American Distribution Group from the SPE
and Inspection Group. ●
Promoted from Group Supervisor 1 to Group Supervisor 2 in January 2016.
CSL PLASMA, Minneapolis, MN 2013
A provider of lifesaving treatments created from donated blood plasma.

2. General Supervisor of Operations
Utilized ultraclean safety protocols to ensure the safety of clients and staff. Plasma was
collected, tested, and
frozen to be used later for creating treatments for blood, breathing, and other life-
threatening health problems.
● 100% success rate in maintaining donor and staff health in a highrisk environment.
● Our location was repeatedly a topfive performer nationwide among all CSL locations.
CONTRACT WORK 2012
● MASTERSON PERSONNEL
● BEPC PERSONNEL
● INFOTREE
o Honeywell, Golden Valley, MN: Sr. Customer Service Specialist working on project to
clear up
backlog of service issues o Rasmussen College, Brooklyn Center, MN:
Assistant Specialist on IT computer project
o Medtronic, Columbia Heights, MN: Customer Care Specialist in Cardiac Rhythm
Disease. Worked
with doctors, nurses, hospitals, clinics, and clients to process their requests.
SCOT L. WALKER PAGE TWO
WARM HEALTH, St. Louis Park, MN 2011 2012
Warm Health built relations between member clients and health plans using interactive v
oice response (IVR) technology in order to improve outcomes and reduce costs.
Content Coordination Manager
Responsible for creation of audio file from script, scheduling translation of audio files if
needed, maintaining the integrity and storage of those files, and the coordination of file tr
ansfer to Creative and Implementation Teams of 10 people to resolve clients requests and
issues.
● Verified highquality audio recordings

3. ● Analyzed recording issues and worked with translators to confirm client intent
● Created report confirming effectiveness of audio recordings with clients.
OPTUMHEALTH, Bloomington, MN 2009 2011
A crisis call center for people struggling with substance abuse and mentalhealth issues.
Intake Coordinator
Provided initial contact and assessment of clients and updated data as necessary. Routed
to the proper medical professionals and researched information requests from insurance p
roviders within HIPPA guidelines.
COLOPLAST CORP., Minneapolis, MN 2006 2008
A producer of medical devices for the healthcare market.
Customer Service Supervisor
Responsible for the tactical integration of acquired business, concurrently with relocation
of US Headquarters from Atlanta, Georgia, to Minnesota as part of a major global initiati
ve.
● Managed domestic order processing function of $200 million.
● Directed and trained 8 fulltime and 5 temporary full-
time staff in all areas of Call Center activities.
EDUCATION
Bachelor of Arts Degree in Business Management Augsburg College – Minneapolis, MN
(2011)
TECHNICAL COMPETENCIES
Office 365 | Oracle | Windows 2007 Professional | Word | Excel | Outlook | PowerPoint |
SAP Enterprise One (ERP) | J.D. Edwards | EDI Inovis | Lotus Notes | Goldmine | Master
son | CRM | Internet
SCOT L WALKER
Chaska, MN 55318
SWalker2025@outlook.com 7638076339

4. ADDENDUM
TRAINING COURSES
Employee Orientation Performance Improvement (PEP) Ethics in Business
Coaching for Success Right to Know (Hazardous Materials) Incident Management
Safety Leadership Hearing Conservation Import & Export Compliance
EHS/EEO for Supervisors PCM Interaction Management
IM Essentials Delegating for Results You and the Law for Supervisors
OTHER EXPERIENCE
Accounting/Accountant Assistant to the VP of Finance Administration Manager
Credit Manager Human Resources Manager Customer Care Manager