Walter Keyser has over 25 years of experience as a Senior Manager of Operations at Gategourmet, an airline catering facility. He is responsible for planning, coordinating, and ensuring the competitiveness of all facility activities including procurement, manufacturing, logistics, human resources, finances, quality, and customer service. Keyser holds a Bachelor's degree in Computer Management and has advanced Microsoft Office skills. He has a proven track record of developing strategic plans and budgets, optimizing resource deployment, and meeting business objectives related to costs, quality, and customer satisfaction.

1. Walter Keyser
Phone: (779) 423 5172 | Personal Email: kerdaq@msn.com |Work Email: wkeyser@gategourmet.com
Address: 5268 Granite Street, Loves Park, IL 61111
PROFESSIONAL SUMMARY
Ensure the competitiveness of all activities at our airline catering facility and responsible for planning, steering and coordinating all
activities including Procurement, manufacturing, logistics, human resources, finances, quality and customer service.
EDUCATION
SHAWNEE STATE UNIVERSITY Portsmouth, Oh
General Course work October 1991 – August 1993
GPA 3.98
CLARK COLLEGE Vancouver, WA
Course work in Computer management October 2003 – December 2003
GPA 4.0.
EXPERIENCE
GATE GOURMET Portland, Oregon & Chicago, IL
Current position: Senior Manager of Operations September 93 – Present
● Development of annual business plan and budget. Plan/implement and control the cost budget for the facility. Initiate
and steer corrective actions when deviations occur.
● Optimized deployment of human, technical, financial and material resources.
● Participate and Support initiatives to ensure all state and federal safety, health, environmental and quality guidelines
provided by corporate, local regulations and customer requirements are adhered to and maintained including Quality
standards, Hazard Analysis and Critical Control Points (HACCP), lean manufacturing and employee safety.
● Meet business objectives and goals related to food costs, labor costs, sanitation, quality assurance, customer and
corporate goals.
● Monitor employee relations in each department and ensure compliance with the National Master and Local Addendum
labor agreements.
● Develop standard operating procedures and implementation.
● Develop and review performance of direct reports and management personnel. Conduct annual performance reviews of
direct reports for compliance with corporate initiatives.
● Ensure the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and
corporate requirements.
● Ensure customer requirements/specifications and service requirements on all accounts are in compliance including
production processing, equipment inventory, on time performance, and quality assurance controls.
● Maintain customer communication will all local customer representatives to ensure all requests, investigations, and/or
related communications are concluded to the satisfaction of the customer.
● Strategically plan, organize and manage multiple departments with regards to daily hours, schedules, productivity,
quality and safety.
● Participate in coaching the company PA&P process as well as additional career development activities to enhance the
effectiveness and potential of team members.
ADDITIONAL INFORMATION
MILITARY SERVICE: United States Navy (Honorable Discharge) June 1981 – June 1985
JOB SKILLS:
• Advanced Microsoft office tool skills
• Detail oriented and excellent project management skills,
• Strong organizational skills, able to multi-task.
• Ability to effectively manage operation while maintaining compliance in a heavy regulated environment,
• Knowledge of quality auditing and inspection methods,
• Excellent problem solving skills, planning and scheduling, Capable of managing multiple accounts,

2. • Team builder with the ability to lead and motivate a diverse population, comfortable with all levels of employees and has the
ability to drive positive change.
• Strong interpersonal skills and interact effectively
• Excellent written and oral communication skills
• Experience managing multiple departments