Erika Galvan is seeking a professional position providing customer service and utilizing her skills. She has experience working in medical offices providing patient care, performing medical tasks like injections and EKGs, managing patient scheduling, and assisting with billing and insurance requirements. Her resume highlights her strong computer skills, ability to work well under pressure, and focus on producing accurate reports by deadlines. She has a medical assistant license and background working in urgent care and oral surgery offices.

1. Erika Galvan
Laguna Niguel, CA 92677 (949)9732591
ramirez_erika98@yahoo.com
Objective_______________________________________________________________
Seeking a professional position with a growing organization where I can make a positive impact and
further my skills and provide customer service.
Profile__________________________________________________________________
Motivated, personable professional with talent for quickly mastering technology. Diplomatic and tactful
with Professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential
records. Demonstrated history of producing accurate,timely reports.
Flexible and versatile- able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary_______________________________________________________________
Bilingual Patient Education Injections Venipunctures
Operation Trey Scheduling Debit/credit machine Customer Service
Computer Savvy Taking Vitals EKG General Office Skills
OSHA,HIPPA, CPR Accounting/Bookkeeping Insurance Billing Medical and Dental
Terminology
Filing and Coding MediSoft AS400
Care360 Practice Fusion
Precision OMS Vision
Word/Excel/Power
point
Marketing, ability to
supervise and deligate
Professional
Experience____________________________________________________________________
SAN JUAN URGENT CARE (Front and Back Office)
· Completed 200 hours of internship, got hired after completion.
· Coordination of Patient Scheduling
· Finances: handled money and operated credit/debit card machine, insurance billing
· Compliance with all healthcare facility and insurance requirements.
· Took patient vital signs
· performed venipunctures and injections
· EMR
· Charted and filed patient files.
· Maintained facility equipment
· maintained a clean work space and cleaned exam rooms
· Answered/ screened Calls
US HEALTHWORKS URGENTCARE (Front Office)
· Coordination of patient scheduling
· EMR
· Maintain facility equipment
· Sort mail and fax
· Reminder calls

2. · Verify insurance
· Customer service
· Answer/screen high volume calls
Laguna Hills Oral And Maxillofacial And Implant Surgery (Front Office, Back Office)
· ·Billing Verify insurance
· ·Patient Coordination
· ·Treatment Presentation
· ·Marketing
· ·Answer/Screen Calls
· ·Fax Dr. Reports
· ·Transcribe Dental codes to Medical Codes for billing
· ·Confirm appointments
· Assist in surgeries
· Autoclave surgical instruments
· Give post op-pre op instructions to patients and family members
Dr. Jay’s (Personal Assistant, Front and Back Office)
· Coordination of patient scheduling
· EMR
· Sort mail and fax
· Reminder calls
· Verify insurance
· Customer service
· Venipunctures
· Injections
· EKG's
· Rooming Patients
· Medical records
· Referrals
· Surgical authorizations
· Keep Doctor. updated with all upcoming events, meetings, and appointments
· Ensure all projects ran smoothly and were completed on time
· Ensure important documents were sent and received on time and filed away safely
· Make employee scheduled
· Oversee employees and assure work was done properly and on time
· Liaison between doctors. and personnel/ business associates
· Represent the Doctor in a professional manner.
· Efficiently managed all important telephone calls- collected and sorted mail and emails, screened
and initiated telephone calls.
Education____________________________________________________________________
JUNIPEROSERRA HIGH SCHOOL - San Juan Capistrano, CA
High school diplomatic
Was a part of the school's ASB team where I demonstrated great leadership skills and obtained good
grades, also demonstrated team work skills while organizing school events.
EVEREST COLLEGE- Anaheim, CA
Medical Assistant License, 2012 GPA : 3.0/3.0
REFERENCES AVAILABLE UPON REQUEST