1. Heath B. Murph
murph_heath@yahoo.com (813) 403-8577 Cellular
SUMMARY OF QUALIFICATIONS
I have acquired over 20 years of experience, education,and training in a wide range of operations and
positions to include; Armed forces and Civilian Security, Aseptic under pharmaceutical, Communications,
Computer operations and Support, Customer Service, Clinical Resource Coordinator,
Corrections/Detention, Data Entry, Human Resource Management, Inventory and Accountability,
Maintenance, Managerial, Member relations, Nuclear Biological, Sales and Administrative Support,
Technical Support, and Training. Highly motivated with Espirit de corps, able to adapt and overcome any
obstacle in a constantly changing environment. Along with cash handling, accounting,I have also applied
policy writing skills to make objectives easier to be met. Achieving met goals at a 96% rate and above,and
has outstanding planning,implementing, and written and oral skills that make me an asset to your
company.
PROFESSIONAL SKILLS
TelesalesAgent Healthcare
Provide Plan Options, enrollment, customer service, and knowledge on Medicare supplemental and
Medicare Advantage Plans.Also provide information and enrollment on Prescription Drug Plans, Dental,
and Vision Plans Licensed in 12 states.
Customer Service
Provide excellent customer service to Medicare Advantage Members through their perspective Healthcare
Providers, and Nurse Practitioners with mapping routes and providing time frames to the members and the
Nurse Practitioners telephonically. Explaining the procedures of the Health Assessment being provided.
Received numerous compliments for my continued effort to resolve complicated issues/questions and
overall service. Provide excellent customer service to Life Insurance Clients and for Agent support,
extensive knowledge on policy reviews, underwriting, loan, and new business procedures. Receive
numerous compliments from Clients and Agents for my continued effort to resolve complicated issues and
overall service, saved visits and accounts with a 96% rate. I acquired my training in customer service,
through Macys Customer service passed the course with a 97% average.
Tech Support
Provided technical support for Windows 8 PC’s and Kindle Fires for customers who has purchased them
from QVC and HSN. Also technical support to website owners through Advanced Internet Technologies.
Provides Technical Support to customers who advertise on Bing Ads(Microsoft Certified)
Title officer/Poll Worker/ Mail Processor, Inventory Auditor
Processing loan documents, customer service, ballot document printing, absentee voter verification, and
warehouse ballot processing. Processed mail as a mail catcher and distributer to appropriate mailing cages.
Performed inventory auditing in various businesses for pricing and stock verification.
Appointment Setter/ Data Entry Order and Payment Processor
Setting appointments to Medicare Advantage members to have a comprehensive health assessment through
their Health Care Provider. Setting appointments for VALPAK, processing orders of advertised products
and full use of computers and phone systems.
Assistant Loan Officer
Make client service calls to Veterans offering appts to refinance, data entry of loan amounts, interest rates,
and appt schedule dates and times, give savings amount and apply customer service by answering any
concerns, security of buildings and surrounding areas, badge verification.
Sales and Verification
Sales of sporting goods and licenses for fishing and hunting, extensive knowledge of items sold and
inventory layouts/displays, full knowledge and use of cash registers, inventory Geminis, and labeling
printers. Approving and adjusting credit line increase and decreases, Reviewing accounts to adjust fees
while following strict policy procedures, Initiate, develop, and complete special projects that enhance the
2. Overall performance of the department, verified purchase and assist customer in choosing other products
while processing payments for magazine sales.
Marketing Consultant/ Account Executive
Answer and make calls, write ad scripts and proposals and processing of contracts, promote advertisement
via radio, files accounts, administrative accounting.
Management/ Security/ Human Resource/ Training
Provide excellent customer service as an Assistant Manager, verify time cards, set schedules and duties on
a weekly basis for cashiers, servers, cooks, inventory of stock, hiring, counseling and training all
employees. Unarmed Security; Security of buildings and surrounding areas, badge verification, Armed
Officer whose mission was to perform scheduled periodic checks to maintain the area’s security, inspect
equipment and machinery for tampering, reporting all potential hazards before they occur. Correction s;
Supervise, process, support and maintain a safe environment for the inmates, scheduled counting and
verifying all inmates presence and well being. U.S. Army; In- process Soldiers in to the company to include
payroll, housing, assignment of section, policies and procedures training, also maintained files and records
of each soldier with a 99% success rate. Process awards and decorations for Soldiers and Officers,
promotions, and retirement and ETS. Coordinate and supervise 20 installation operators and technicians,
monitor the loading of sensitive equipment, document & update records to reflect efficiency and accuracy
rates, perform hardware and software updates, set-up, operate and maintain video teleconference with a
minimum of 98% success rate, train over 830 officers in safety & equipment while maintaining a 100%
passing rate, ensuring safety guidelines which result in zero incidents, instruction, administered exams and
developed training tools, while serving as an instructor and writer. Provided counseling and evaluation
results to subordinates on their performance and training. Held the position of IMO (Information
Management Officer) and ISSO (Information Systems Security Officer) a position normally held by and
Officer (O-3 and above) as an E-5.
WORK HISTORY
Telesales Agent Healthcare Humana Inc. 07/2016-Present
Microsoft Bing Ads Services Agent Alorica 11/2015-08/2016
Member Relations and Clinical Services Coordinator Matrix Medical 10/2013-08/2015
Technical Support Computer Centers USA 09/2013-01/2014
Agent and Client Services Adecco 05/2013-10/2013
Title Officer/Poll/Mail Processor/Auditor Randstad/RGIS 08/2012-05/2013
Appointment Setter/Data Entry Order/Payment Processor OTD 03/2012-09/2012
Sporting Goods Associate Wal-Mart 05/2011-04/2012
Laundry Worker Dept of Veterans Affairs 11/2010-08/2011
Assistant Loan Officer/Security MIC 06/2009-06/2010
Marketing Consultant/ Account Executive WRXB Radio Station 02/2008-12/2008
Customer Service/ Ve4rification Supervisor Macys/ SDP 06/2006-01/2008
Assistant Manager Capt D’s 09/2005-08/2006
Corporate Security (armed) BOA Corp Center Wackenhut Security 01/2005-08/2005
Correctional Officer Dept of Corrections NC 07/2000-04/2002
Support Systems Supervisor U.S. Army 06/1989-02/2000
EDUCATION
Strayer University BAS B.I.S. w/h emphasis in Computer Security
Electronics and Electrical Correspondence Course
Hazardous Materials Course
Nuclear Biological Chemical Officer/NCO Course
Various military training and military correspondence courses to include leadership.
Correctional Officer Basic Training
Aseptic Training Certification Course
