ROE D. SON 728 Circle Union City (706)-2545 [email protected] ASSISTANT MANAGER Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including: · Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos. · Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers. · Files, screens telephone calls, maintains schedule and inventories and distributes mail. · Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing. INTERFACE, Atlanta, Georgia 2019 – Present Employee & Customer Experience Specialist · Assistant Manager often take the lead on, employee & customer event planning. · Partner with cross functional teams to ensure effective communication. · Prepare operational reports and schedules to ensure accuracy and efficiency. · Help maintain physical security and building access authorizations. · Organize WELL certified catering for employee/customer meetings. · Assists Facilities Manager with the coordinating building maintenance. · Create event budgets and manage accounts payable for employee and customer activities. · Ensure superior employee and customer experience. INTERFACE, LaGrange, Georgia 2013 – 2019 Project Planning Coordinator · Managed and supported the Services Department of the Freestyle Logo Program. · Prepared and reviewed operational reports to ensure accuracy and efficiency. · Consistently reviewed process for all products to ensure best practices were being followed. · Interact with Management Teams and develop relationships. · Created process improvement plans. · Planning and coordination of a program and its activities. · Ensured implementation of policies and practices. · Maintained budget and tracking expenditures/transactions. · Calculated and prepared price quotes for Account Executives. INTERFACE, LaGrange, Georgia 2011 - 2013 Customer Service Professional · Provided customers information about products/services, manage orders, and accounts. · Recorded keeping of customer interactions and transactions. · Checked to ensure that appropriate changes were made to resolve customers' problems. · Determined charges for services requested, collect deposits or payments. · Solicited sales of new or additional services or products. · Assisted customers with product availability, order entry, and follow-up. · Processed orders via fax, email, written purchase orders and EDI. · Authorized shipment of orders and coordinated shipping between various departments. AMERICA ...

1. ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office
Management ~ Customer Service
Conscientious, meticulous individual with an outstanding
background of service as an assistant manager and client service
representative. An individual with success in supporting
superiors, customers and employees. Possesses comprehensive
experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access,
SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems,
scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and
inventories and distributes mail.
· Provides outstanding support in maintaining numerous
calendars, tracking correspondence/suspense, and payroll
processing.
INTERFACE, Atlanta, Georgia
2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee &

2. customer event planning.
· Partner with cross functional teams to ensure effective
communication.
· Prepare operational reports and schedules to ensure accuracy
and efficiency.
· Help maintain physical security and building access
authorizations.
· Organize WELL certified catering for employee/customer
meetings.
· Assists Facilities Manager with the coordinating building
maintenance.
· Create event budgets and manage accounts payable for
employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia
2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the
Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy
and efficiency.
· Consistently reviewed process for all products to ensure best
practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 -
2013
Customer Service Professional

3. · Provided customers information about products/services,
manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to
resolve customers' problems.
· Determined charges for services requested, collect deposits or
payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and
follow-up.
· Processed orders via fax, email, written purchase orders and
EDI.
· Authorized shipment of orders and coordinated shipping
between various departments.
AMERICAN HOME SHIELD, LaGrange, Georgia
2008 - 2011
Real Estate Sales Lead
· Manage day-to-day operations inside call center setting.
· Monitor call center metrics (live monitoring of call volume).
· Obtained customers' information and signed new warranties to
customers.
· Independently reviewed outgoing correspondence prepared by
others for consistency.
· Acted as focal point/leader to all quality related programs,
directed QA activities.
· Develop and monitor appropriate KPI’s to measure call center
performance.
· Observed, listen to and review agent interactions with
customers, provided constructive feedback.
· Forecast customer call volume using historical data.,
predictive analysis of agent attrition patterns.
· Recommended new hire classes to ensure proper staffing for
call volumes.
IT’S FASHION, LaGrange, Georgia

4. 2006 - 2008
HR Assistant/Quality Insurance Coordinator
· Acted as a focal point and leader to all quality related
programs.
· Directed QA activities to ensure maximum quality and
effectiveness.
· Guided managers within departments to establish standards,
per market requirement.
· Resolved customer calls from the Customer Service Reps in
regards to returns.
· Arranged shipments to and from the company.
· Balancing invoices from companies and customers and
processing customer orders.
EDUCATION&TRAINING
University of Phoenix – Atlanta, GA
Master of Arts in Health Administration, 2018
University of Phoenix – Columbus, GA
Bachelors of Science Business Administration, 2015
LaGrange High School - LaGrange, GA
High School Graduate, 2006
ADDITIONAL INFORMATION
CPR Certified