This document provides a summary and work history of Nicole E. Flaster. She has over 15 years of experience in account and contract management, customer support, and order management. Her most recent role is a Customer Support Analyst at Unilever where she manages customer orders, communications, and reporting.

1. NICOLE E. FLASTER
82b River Bend Road
Stratford, CT 06614
www.linkedin.com/in/NicoleFlaster
203.521.6035 nflaster@yahoo.com
SUMMARY
Highly energetic, detail oriented professional with extensive account and contract management and analysis
experience. Major strengths in Order management, customer analytics and negotiation techniques. Outstanding
communicator with a positive team-orientated approach.
• Contract Pricing • Field Support
• Data Analysis • Account Management
• Order Management • Negotiations
• Team Building • Sales Coordinator
PROFESSIONAL EXPERIENCE
Unilever, Shelton, CT 2015-Present
Customer Support Analyst
Day-to-day administration, order management for palletizing and truck fulfillment, daily and weekly reporting and
analysis, customer communications regarding stock levels and supply, out of stock and backorder maintenance, on
time PO reporting, running monthly Scorecard meetings, set up of corrected data through customer portal.
 Validate and deliver on orders for quality data including product files, SAP master & customer data, pricing
discrepancies and order date alignment for truck consolidation
 Maintain direct contact with Customer Replenishment Buyer and Demand Replenishment Planning Analyst. Build
and maintain a positive relationship in problem resolution.
 Effectively communicate with Customer Event and Supply Manager on segmented customers.
 Run SAP reports to identify incomplete order, required data maintenance, sales volume and on time adherence.
 Communicate and coordinate with respective plants and/or warehouses on orders outside of policy or normal
production.
 Analyze business to identify trends and develop a point of view on opportunities to identify gaps and improvements.
PerkinElmer Health Sciences, Shelton, CT 2013-2015
OneSource Contract Coordinator
Daily management of multimillion dollar customer contracts, preparing quotations, providing pricing, making service
changes to contracts, monthly invoicing and renewal contract preparations, weekly KPI calls.
 Prepare contract quotations on materials or services such as consumables, calibrations, validations and
preventative maintenance.
 Manage specific accounts on a daily basis and tend to anything related to contract for the specific vendor.
 Process chargeback’s, credit and process invoices per monthly requirements.
 Create renewal quotes and contracts to provide to the customer for upcoming agreements
 Attend weekly conference calls on each specific account and document changes to be made as well as input new
ideas to serve our customers better.
 Work with Accounting and Finance on past billing disputes.
 Make changes to coverage of instruments as well as keep a log of all changes made year to date.
 Work alongside Team and group leaders to set contract pricing and management of pricing.
 Entering PO information and invoices into online Ariba system

2. NICOLE E. FLASTER NFLASTER@YAHOO.COM PAGE TWO
PERKINELMER HEALTH SCIENCES INC., Shelton, CT 2009-2013
Service Contracts Coordinator
Daily check of upcoming warranty renewal quotations to be created, tend to Field Service Technicians requests for
quotations and pricing on new contracts, additions and deletions of items to contracts, sales calls to up sell services,
Government contract invoicing submissions to WAWF.
 Prepare contract quotations on materials or services such as consumables, calibrations, validations and preventative
maintenance.
 Prepares bids, process specifications, reports, and other exhibits that may be required. Reviews bids from other firms for
conformity to contract requirements and determines acceptable bids.
 Negotiates terms of contracts with customer or bidder. Requests and gets approvals of amendments to or extensions of
contracts.
 Compile data for preparing estimates. Researches past purchases and inform customers of possible opportunities or
promotions available for services rendered.
 Speak with customers daily to meet any needs to process contract in a timely manner.
 Have ethical conversations with customers about the company’s services on other manufacturer’s instruments promoting new
business.
 Review Statements of Work (SOW), modifications and amendments, task orders and purchase orders.
 Help support Contract Sales team, Working closely with financial team to ensure accurate financial performance reporting
while maintaining contract files
 Enter contract invoices into the Government Wide Area Work Flow (WAWF) online invoicing system monthly.
 Monthly reports including credit card errors, lost contracts and missed revenue
Service Administrator 2008 – 2009
Answer daily phone calls from customers about pricing, complaints, and billing, assisted field technicians with
quotes for billable service calls, monthly invoicing, EOP reporting.
 Answer incoming phone calls from customers and assist with billing questions on repair calls, planned maintenance,
installation, and any escalation issues.
 Process and assign operational qualifications, and planned maintenance visits for entire South East region.
 Add, remove, and edit equipment records.
 Process hard copy purchase orders.
 Processing of all engineers requests for billing of service calls.
 Assist Group Leaders in invoicing customers to meet required financial targets.
 Work closely with Group Leader to ensure all administrative functions are properly executed.
 Enter invoices into the government WAWF online system for invoicing monthly
THE INNER CITY FOUNDATION FOR CHARITY AND EDUCATION, Bridgeport, CT 2006 – 2009
Executive Assistant to Director
Answered ~ Minimum 50 incoming calls daily from clients regarding donations, helped plan and set up facilities,
invites and guest accommodations including CEO’s and major contributors for biggest Black Tie Affair in Fairfield
County, keep calendar and expenses of foundation officers, coordinate meeting requirements.
 Input all new donor’s information into master database.
 Sort, document, and file all incoming faxes, emails, and mail requests and donations.
 Creating, editing, and printing of all meeting agendas.
EDUCATION
Six Sigma Yellow Belt Certified, 2011
BS, Business Management, Johnson & Wales University, Providence, RI, 2002
AS, Equine Business Management, Johnson & Wales University, Providence, RI, 2000
IT SKILLS

3. Microsoft Word, Excel, Outlook, PowerPoint, Access, OneNote, OneDrive, SAP, Lotus Notes, SharePoint, Office
365, Ariba, WAWF, JDA