1. Alexandra Tolos
London
tolos.alexandra@yahoo.com - 07833734688
WORK EXPERIENCE
Concession Manager - Debenhams
Headrock Retail Ltd - London - August 2015 to Present
Responsibilities
- achieving sales budget and KPI's
- ensure execution across layouts, pricing/ promotions, product presentation
- advising retail area manager of customer profile
- recruiting, training, managing and developing stuff team
- promoting a challenging and professional environment
- managing shrinkage and stockloss
- ensuring of strict compliance on policies and procedures at all times
- instill excellence in customer services
- maintain brand values, ethics and company vision at all times
FRESH DEPARTMENT MANAGER
Kaufland Romania - Arad - January 2014 to April 2015
Responsibilities
- handling: bakery district, parking grill, self service district, assisted - service district, diary district and fruit
and vegetables district
- Managing stocks of merchandise from the store, preparing and verifying documents
daily and monthly basic accounting
- Responsible for the implementation and compliance of the store image
- Recruitment, training, motivating and evaluating sales team
- Responsible for the serving of customers in store, actively participating in the
sales process
- Manage customer relationships with local authorities, the administration of the shopping center
- Ensure optimal communication in both directions, between the store and corporate headquarters
- Maintaining the store a pleasant working environment, professional and performance-based
-Organizes, coordinates and controls the activities of staff to the needs of the department or the store, team
over 30 persons
- Implements and complies with the principles of organizational culture Kaufland;
-Apply directly subordinates to work and work systems provided by Kaufland;
- Provides the presence of all assortments of sale department or full implementation of the "listed - ordered
- placed";
- Provides exposure to the selling of goods in accordance with the rules of order;
- Coordinate the flow of goods to the premises selling and placing goods in full compliance with the principle
of FIFO and internal rules of entry;
- responsible for the storage, handling and transport of goods according to technical specifications
(temperature, light, humidity) of each item, ensure continuity of the cold chain, as appropriate;
- ensure that all provisions and HACCP procedures, as appropriate;
- Provides freight amount for promotions, continuity inventory drawn up plans for placement of graduates and
ensure proper implementation of promotional activities;
2. -Focus on results
-achieve targets and daily feedback
- customer focus
- working in concordance with KPI's
Accomplishments
- fulfilling the targets set
- implementation of company standards
- order, discipline , team satisfaction
Warehouse Manager
Ave Impex - Arad - August 2008 to January 2014
Responsibilities
-issuing invoices,
-closing daily management,
-carrying out orders,
-receiving goods,
-primary accounting,
- reports and various situations to attract new clients,
-expanding application area for collaborative maintenance of good progress of the work employees
management of all goods and merchandise from store inventory,
-reporting and fulfillment of targets required, delegates to claim the seat
Accomplishments
- maintaining required sales plan,
- coordinate of subordinate employees.
Store Manager
DM Drogerie Markt - Arad - March 2006 to January 2008
Responsibilities
-Issuing invoices,
-Daily closing management,
-Making orders,
-Receiving goods,
-Primary accounting,
-Drawing reports and solving various situations,
-Layout design firm according to the standard,
-Coordination team operate in,
-Delegates for openings new branches
-Coordinate a team by 15 people ,
-Maintaining the stock of real PC perfectly,
-customer focus
-Opening new branches in the country
-Inventory committee Chairman branches over the country
Sales Assistant
Visin - Arad - April 2004 to July 2006
Responsibilities
-Greeting customers who enter the shop.
3. -Be involved in stock control and management.
-Assisting shoppers to find the goods and products they are looking for.
-Being responsible for processing cash and card payments.
-Stocking shelves with merchandise.
-Answering queries from customers.
-Reporting discrepancies and problems to the supervisor.
-Giving advice and guidance on product selection to customers.
-Balancing cash registers with receipts.
-Dealing with customer refunds.
-Keeping the store tidy and clean, this includes hovering and mopping.
-Responsible dealing with customer complaints.
-Working within established guidelines, particularly with brands.
-Attaching price tags to merchandise on the shop floor.
-Responsible for security within the store and being on the look out for shoplifters and -fraudulent credit cards
etc.
-Receiving and storing the delivery of large amounts of stock
-Keeping up to date with special promotions and putting up displays.
EDUCATION
SD in Philology - Romanian-English language and literature
Aurel Vlaicu University - Arad
2005 to 2008
Philology
Vasile Goldis Highschool - Arad
2001 to 2005
SKILLS
-Commercial awareness ,Communication,Teamwork, Negotiation and persuasion, Problem solving,
Leadership, Perseverance and motivation, Ability to work under pressure
CERTIFICATIONS
'Steps to a successful manager'
February 2013 to February 2014
Coaching for Results
Effective Communication
The management of effective meetings
People Leadership / Management problem solving
Creativity Results
Customer Discussions
Leadership for Results
Conflict Management and handling of complaints
Time Management
Mind Mapping
Team motivation and customer loyalty
Negotiating for Results
