1. Lourdes Ortiz
3477 111st #3R, Corona, NY, 11368 | 9175697057 | lourdesortiz@me.com
Objective
 To obtain a retail position in which my extensive experience and sales techniques will benefit the
company by retaining existing customers and expanding the customer base.
Education
BACHELORS DEGREE IN ECONOMICS |IN PROGRESS| SUNY PURCHASE COLLEGE
 Major: Economics
ASSOCIATES IN MATH & SCIENCE | COMPLETED| SUNY WESTCHESTER COMMUNITY COLLEGE
 Major: Liberal Arts Math & Science
Skills & Abilities
 Operate a cash register including cash transactions and charges.
 Great Customer Service, suggesting products and assist customers with their questions, problems
and complaints.
 Re-stocking of products as well as Price merchandise utilizing price guns.
 Perform ordering procedures based on Area/Region guidelines.
 Fluent in Spanish and English.
Experience
SHIFT SUPERVISOR| CVS/PHARMACY | 2013-2015
CUSTOMER SERVICE
 Greet customers using the eye’s, hi’s and help at all times and assist with their questions, problems
and complaints
 Handle all customer relations issues (accidents) in accordance with company policy and promote a
positive shopping experience for all CVS customers
 Maintain customer/patient confidentiality Merchandise/Presentation
MERCHANDISE
 Price merchandise and stock shelves
 Execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise
 Execute the display and maintenance of off-shelf merchandise
MANAGEMENT
 Work effectively with store management and store crews
 Supervise the store’s crew through assigning, directing and following up of all activities
 Effectively communicate information both to and from store management and crews

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OPERATION
 Open/close store
 Operate a cash register - including cash, check and charge transactions, bagging merchandise
 Deliver deposits to and secure change from the bank and balance imprest fund
 Execute the daily cash report (DCR)
 Execute a walk through of the store and establish a priority list
 Order regular merchandise, maintaining accurate inventory levels (using order guides when
appropriate) through the use of the Telxon machine
HEAD CASHIER| CVS/PHARMACY | 2011-2013
 To ensure customer satisfaction by handling each customer. To ensure each customer has a
positive shopping experience and to remember that the customer is the top priority. To assist
cashier on duty with refunds, voids, and change.
RESPONSABILITIES
 Operate a cash register including cash transactions, checks, charges.
 Maintain customer/patient confidentiality
 Maintain card department: order, stock, inventory, signing
 Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP
system)
 Assist Pharmacy personnel when needed
 Complete minor in-store repairs i.e., carriage poles, change light bulbs
 Work out reserve stock
BEAUTY ADVISOR | CVS/PHARMACY | 2008-2011
 To carry out all functions necessary in providing exceptional customer service, suggesting products
to customers and merchandising in the cosmetic department. To carry out all cosmetic-related duties
delegated by the Store Manager.
RESPONSABILITIES
 Seek out customers and do whatever you can to ensure they have an amazing experience through
great service, including targeted and suggestive selling.
 Provide personalized service and build relationships with customers during their store visits and
through subsequent follow-up contact.
 Create and maintain product displays, end caps, and other special promotional materials in support
of corporate and local advertising efforts.
CAHIER | 7 ELEVEN | 2005-2008
 Use of electronic scanners, cash registers, or related equipment, as well as the processing of credit or
debit card transactions and validating checks.
References
Available upon request.