Resume

1. Ahmad KANAAN
DOB: 27/03/1992
Nationality: Lebanese
Abu Chakra Street
Mousayitbeh-Beirut
Mob: +96170 849071
Tel: +961 1 701185
E-mail:
Ahmadkanaan24@hotmail.com
Ahmad.kanaan@shi.edu.lb
Education :
2012-2014 Bachelor of Science in Hospitality Management, Sagesse University Faculty of
Hospitality Management with the Academic Certification Of Ecole Hoteliere de
Lausanne.www.shi.edu.lb
2011 Baccalaureate of economics and sociology at “Khalid Ben El-Walid College” - Lebanon
Professional Experience.
2015 Front Office Supervisor at Movenpick Hotel- Beirut. From Jule2015 till Present
 Held responsible for the successful operations of our resort daily along with the
training and development of all front office associates.
 In charge of the guest services section.
 Assumed manager on duty responsibilities when scheduled.
 To responsible for front office operation during the absence of Front Office
Manager.
 Required to Cover Night Manager Shifts on occasion.
 Handle promptly all guest complaints and requests.
 Completed evaluations, trained and coached employees for success as well as
issued corrective action and termination.
 In charge of the department attendance.
 Direct supervision on the operators.
2014-2015 Front Office Shift Leader at Movenpick Hotel- Beirut. From August 2014 till June 2015
 Handle and supervise the check In and check Out procedure.
 Handle promptly all guest complaints and requests.
 Responsible of the PM accounts.
 Responsible for all the cash and credit card payments.
 Handle all room assignments of the hotel.
 Required to cover Night Manager Shifts on occasion.

2. 2014 Front Office Supervisor at Omonot Luxury Boutique Hotel part of SLH (Small Luxury
Hotels Chain) Pre-Opening Team– Beirut. From May Till August 2014.
www.omonot.com.
 Assist the Front Office Manager with any relevant tasks.
 Required to cover Night Manager Shifts on occasion.
 Handle promptly and courteously all guest comments, questions, complaints,
requests and take necessary action steps.
 Allocate rooms and enter room moves.
 Check the PMs Account.
 Follow up on traces and guest comment sheet and follow up on actions.
 Proceed with cashiering duties.
2013 Internship in Front Office department at SeaCrest Oceanfront Resort- Myrtle Beach
South Carolina - USA from June till September. www.seacrestmyrtlebeachresort.com
 Register, and assign rooms to hotel guests.
 Establish customer payment methods and process payments.
 Record and Manage guest complaints.
 Guest services.
 Training as MOD
2012 Internship in Food and Beverage department at Hotel Le Gray- Beirut for 8 months
from May till the end of December.
www.campbellgrayhotels.com/le-gray/home/
 Receive orders & serve customer requests to the standard required.
 Build relationships with regular guests.
 Making recommendation from the menu if requested.
 Familiar with all cash handling & credit card payment procedures.
 Gained valuable customer service skills and up-selling techniques.
 Managed inventory
Certifications & Awards:
2015 Front Office Professional Certification – Lobster Ink. www.lobsterink.com
Employee of the Month – February – Mövenpick Hotel & Resort Beirut.
2014 Optimizing Relationships at Work- October – Mövenpick Hotel & Resort Beirut.

3. Third Party Websites - August- Mövenpick Hotel & Resort Beirut.
2013 HPC (Hospitality Professional Course) - The American Hospitality Academy.
www.americanhospitalityacademy.com
Language skills: Spoken Written
English Fluent Fluent
French Fluent Fluent
Arabic Native
Spanish Intermediate
Computer skills:
SPSS, MICROS, POS, OPERA, PROTEL, GUESTMATE, Microsoft office (Word, Excel, PowerPoint),
Internet.
References are available upon request.