1. Ahmed Allouchi
Operations & Customer Service Professional
Personal Details
T: 0508580836
Ahmed_allouchi@yahoo.com
Tunisian Nationality
Arabic, English, French
DOB: 15/12/1980
Resident Visa, Transferrable
Immediate Joining
Career Summary
Experienced and versatile Customer Service professional,
having 7 years of experience in Customer Service and
Operations including Preparation of Reports, Handling
customer queries, Cold Calling with professional
organisations. Passionate and energetic resource with Can
Do attitude, willing to take challenging and experiential
opportunity enables knowledge and growth.
Work Experience
Service oriented professional grown from Entry level
support staff to Customer support. Operational Resource
with exposure to work with limited supervision.
Guest Services Executive,
Burjeel Hospital LLC. UAE – Abu Dhabi
April, 2013– Till Date
Responsibilities:
 Receivesandpromptlyresolves guestenquiries
concerningbooking,reschedulingandcancellingthe
appointmentsinSAP systemwiththe highestdegree of
courtesyandprofessionalism.
 Reconfirmappointmenttoall guests bysending
emails/textmessagesandfollowupphone calls.
 Constantfollowuponall guest files/proceduresthrough
Insurance Department.
 Ensure Main receptionoperationrunssmoothly&
professionallyatall times.
 Takesrapidly-arrivingincomingtelephone callsone
immediatelyafteranother.
 Searchesforand entersinformationona computer,
togglingamong3-4 openwindowsonthe desktop,while
on phone.
 Effectivelyexecutesinboundandoutboundconsumer
communications.
 Assumesownershipforenquiriesmade bythe guest until
such time the issue isdispatchedtoanotherservice
entitye.g.PatientRelations.
 Activelyengagesinguest database developmentand
mining.
Key Skills:
Areaof Expertise
 Back endOperations
 Data Collecting& Recording
 Contracted Service
 Abilityto Inspire Confidence
 Eye for Details
 Coordinate with Management
 Project Coordination
 CustomerProblemSolving
 Documentation& Filing
 AdminServices
 Cross Selling
 Training
 Strong knowledge ofmedical terminologies
ProvenStrength
 Excellentcommunicationskills
 Be enthusiasticand dependable
 Be focusedand goal oriented
 Be able to achieve service objectives
 Achieve highcustomer satisfaction
 Have good organisational skills
 Abilityto multitask
 Be able to work with teams or groups
 Be inventive andresilient
KEY TASKS
 Assist other teams
 Handle clientissuesand enquiries
 Check on customer orders,prices and
discounts
 Coordinate with other departments,such
as accounts, purchasingand Marketing
 Performadministrative duties
 Plan employee activities,proceedings,and
meetings

2.  Keepsup-to-dateandproficientonnewdoctors,service
enhancementsandactivelyparticipatesintraining
programsdesigned toenhance service skills.
 Has broad workingknowledge of Burjeel Hospital
practices, operationsanddemonstratescontinued and
consistentproficiencyinmostof the skill setsutilized
withinthe department.
 Greetsand meetsall the incoming guests,assistthemin
all way possible suchastakingthemtothe required
clinic.Answeringall theirqueriessuchasthe specialties,
Doctors name and hospital facilities.
 Organize andmaintainformsandoffice stationary
requiredforfrontdeskactivities.
 Assistandguide VIP/Royal guestswithpersonalized
services.
Burj Al Arab Dubai
Position: waiter March.2012-March 2013
Responsibilities:
 Participated in monthly staff meetings and training sessions.
 Provided friendly customer service to new and current customers.
 Assisted clients in menu decisions.
 Provided consistent prompt, friendly service.
 Track record of successful client retention by serving methods.
 Assisted Assistant Manager in closing restaurant.
 Maintained cleanliness in dining area.
 Participated in bi-weekly staff training sessions.
Sands Hotel Abu Dhabi
Position: waiter 2007 till 2012
Responsibilities:
 Checking the systemnetwork and follow-up expected arrivals and checkout rooms.
 Filling all in and out memos and notes.
 Banquet staff for hotel’s catering, service for conference and private parties
 Ensure that the guest name is properly printed in the guest checks.
 Keeping clean and properly organize the order taker cabin /office.
 performs related duties and special projects as assigned
 In-charge in the operation of restaurant
 Keeping clean and properly organize the order taker cabin /office.
 Maintain room service log book, amenities log book.

3. Education Background
 Bachelor’sDegree Arabicliterature (2002)
 Diploma
 Hotel industry(2002-2004) foodand beverage customerservice
Certification
 Basic HACCPTrainingCertification
 Fire Procedure TrainingCertification
 1st AidCertificationfromRedCrescent
 F & B training
Technical Skills
 ProficientinMicrosoftPackage
 WindowsOperating Systems
 SAPSystem
 Opera
Complementaryskills:
 Office tools:Word,Works,Excel,PowerPoint,Internet
 Micros POS
 U A E DrivingLicense:
References
ProvidedonRequest