Internet Time Alliance View of Change

Who we are Phase change Dirty words Examples Informal Learning Resources online jaycross.com

Jay Cross Jane Hart Jon Husband Harold Jarche “Six heads are better than one” Charles Jennings Clark Quinn

7 Paintings of Charles Sheeler

Mechanical Complex

Me. Us.

Faster, faster, faster Now 1970

Mechanical, Networked, Taylorism, Complex, Push, Pull, Predictable Surprises ahead WORKPLACE WORKPLACE 1950-2010 2010+

Leaping the Chasm

Dirty Words 1. Learning 2. Learner 3. Social George Carlin 4. Informal 5. KM 6. Training Story published 7. eLearning in CLO 8. ROI 9. Web 3.0 10.Formalize

Don’t call it eLearning 2002 Buy at jaycross.com

Don’t call it informal learning 2002 2006 Buy at jaycross.com

Don’t call it learning 2002 2006 2010 Buy at jaycross.com

Call it working smarter Twitter-like information sharing saves wind turbine company $3 to $5 million annually Free wiki becomes the go-to source of corporate information for 20,000 workers, eliminating $20+ million a year in duplicate effort. 100,000,000 page-hits/year. Self-service FAQ cuts length of customer calls by 10%, improving service while shaving $3 million off payroll for temporary workers. In-house subscriptions to research ﬁndings saves 4,000 systems engineers two hours/ week, freeing up 8,000 billable hours, expanding capacity by more than $25 million/ year.

Call it collaboration A major consumer goods company has outsourced 50% of its R&D to customers, saving on staff and increasing innovation. 3,000 communities of practice imbedded in a major manufacturing company have generated more than $75 million in savings. 2,000 employees have provided more than 20,000 answers to customer queries using Twitter. 7,000 workers at a major insurance company are sharing information in near-real time via Twitter.

Learning Spectrum Formal Informal

Doing Learning Spectrum Formal/Push Informal /Pull

Common characteristics Formal Informal Control Top-down Laissez-faire Delivery Push Pull Duration Hours, days, weeks Minutes Where? Apart from work Imbedded in work Author Instructional designer Individual Time to Months, weeks Minutes develop When? In advance At time of need To do what? Know Become

Novice’s Learning Mix Informal Formal

High-performer’s Learning Mix Informal Formal

Learning over time

Business Ecosystem: 21st Century Customers Partners Professional Prospects Temps communities Suppliers Practitioners Employees Novices Channels Specialists Ad hoc teams Community Advisors Contractors The industry Government Media Outsource providers

Chief Learning Ofﬁcer Responsibilities Our CLO is involved in Our CLO is involved in making making decisions about decisions about learning for customer learning. partners and supply chain. Yes Yes No No 2009 Internet Time - CLO Magazine Survey of CLOs n=195

Doing Learning Natural Social Spontaneous Conversation Informal Unbounded Adaptive Fun

Spectrum of activities Formal Informal Instructor-led class Mentoring Hallway conversation Workshop Lunch ‘n learn Proﬁles/locator Video ILT Conferences Social networking Schooling Simulations Trial & error Curriculum Interactive webinars Search Performance support Observation YouTube Asking questions Podcasts Job shadowing/rotation Books Collaboration Storytelling Community Study group Web jam Feeds Wikis, blogs, tweets Social bookmarking Unconferences

Workscape

Classroom Workscape apart from work embedded in work training, push learning, pull programs platform piecemeal holistic events processes static ﬂuid know things work smarter

Formal Only Compliance workshop

Problems with using only formal Compliance workshop

Bookends Informal Formal Informal

Learning as process Beginning Middle End Compliance Workshop Alumni = support network Team meets in advance, get to know one another, and discuss their goals for the workshop Brief recall session Wiki Q&A Updates

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Internet Time Alliance View of Change

by Jay Cross on Aug 23, 2010

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Internet Time Alliance View of Change — Presentation Transcript

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