Internet Time Alliance View of Change
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Internet Time Alliance View of Change

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Overview of informal learning and "dirty words" for Cisco, August 23, 2010

Overview of informal learning and "dirty words" for Cisco, August 23, 2010

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  • breathe. This version of the talk was saved in iWorks Keynote. Presented to Cisco on August 24, 2010. WebEx recording is at http://bit.ly/cPjF1g
  • Agenda

  • Internet Time Alliance helps businesses work smarter.
    We make things happen better and faster by strengthening the bond between workers and their firm’s strategic direction.
    We are six can-do practitioners with more than a century of experience managing projects, designing interventions, improving service, increasing sales, and boosting profits.
    We’ve probably seen, explored, and used any approach to organizational and individual development you’ve ever been exposed to. We are web-savvy. We know what works and what doesn’t.
    Google Internet Time Alliance for more
  • Where Jay is coming from.
  • Most important meme of the day is Change
  • phase change, not downturn
  • Plants where people work used to look like this
  • Now we work amid networks. As in nature, everything is connected to everything else.
  • The predictable “clockwork universe” is no more. We inhabit a complex world of perpetual surprise.
  • Loners are powerless. We learn with one another. Teams work; no hermits allowed.
  • Once had plenty of time, new computer model every six or seven years
    Web 2 & learning: ever faster
    20,000 years
  • Change in the nature of work results
  • I used to advise people to take the leap into the new way of work right away. Now I suggest they sell their stakeholders on the idea first.
  • A a verbatim transcript of "Filthy Words" (the George Carlin monologue at issue in the Supreme Court case of FCC v. Pacifica Foundation) prepared by the Federal Communications Commission: http://bit.ly/bwDpub
  • Because eLearning’s reputation was tarnished by idiots who thought computers alone could teach...
  • Because executives misinterpret “informal” to mean haphazard, loosey-goosey, inefficient...
  • Because when an executive hears the word learning, the first thing that comes to mind is school, and we know that didn’t work very well.
  • ...and use examples instead of labels.

  • All learning is both formal and informal.
  • Doing = more important than learning. Pull>push
  • Typical differences
  • Most purloined graphic in learning. (It started here.) 80% of the way we learn our work is informal; corporations invest primarily in formal.



  • ...practitioners bring in the money but the training function largely ignores them.
  • Everyone in your business ecosystem needs opportunities to learn

  • What to encourage

  • Workscape = work environment where learning takes place.
  • No more classes, no more books. Rather, learning in the course of doing. Experientia docet.

  • What’s learned vanishes rapidly.
  • Supplementing the formal components with informal reinforcement gets you a lot bigger bang for your buck.
  • What to do if you want people to comply, rather than just pass tests.
  • For more information



Transcript

  • 1. Who we are Phase change Dirty words Examples Informal Learning Resources online jaycross.com
  • 2. Jay Cross Jane Hart Jon Husband Harold Jarche “Six heads are better than one” Charles Jennings Clark Quinn
  • 3. 7 Paintings of Charles Sheeler
  • 4. 8
  • 5. Mechanical Complex
  • 6. Me. Us.
  • 7. Faster, faster, faster Now 1970
  • 8. Faster, faster, faster Now 1970
  • 9. Mechanical, Networked, Taylorism, Complex, Push, Pull, Predictable Surprises ahead WORKPLACE WORKPLACE 1950-2010 2010+
  • 10. Leaping the Chasm
  • 11. Dirty Words 1. Learning 2. Learner 3. Social George Carlin 4. Informal 5. KM 6. Training Story published 7. eLearning in CLO 8. ROI 9. Web 3.0 10.Formalize
  • 12. Don’t call it eLearning 2002 Buy at jaycross.com
  • 13. Don’t call it informal learning 2002 2006 Buy at jaycross.com
  • 14. Don’t call it learning 2002 2006 2010 Buy at jaycross.com
  • 15. Call it working smarter Twitter-like information sharing saves wind turbine company $3 to $5 million annually Free wiki becomes the go-to source of corporate information for 20,000 workers, eliminating $20+ million a year in duplicate effort. 100,000,000 page-hits/year. Self-service FAQ cuts length of customer calls by 10%, improving service while shaving $3 million off payroll for temporary workers. In-house subscriptions to research findings saves 4,000 systems engineers two hours/ week, freeing up 8,000 billable hours, expanding capacity by more than $25 million/ year.
  • 16. Call it collaboration A major consumer goods company has outsourced 50% of its R&D to customers, saving on staff and increasing innovation. 3,000 communities of practice imbedded in a major manufacturing company have generated more than $75 million in savings. 2,000 employees have provided more than 20,000 answers to customer queries using Twitter. 7,000 workers at a major insurance company are sharing information in near-real time via Twitter.
  • 17. Learning Spectrum Formal Informal
  • 18. Doing Learning Spectrum Formal/Push Informal /Pull
  • 19. Common characteristics Formal Informal Control Top-down Laissez-faire Delivery Push Pull Duration Hours, days, weeks Minutes Where? Apart from work Imbedded in work Author Instructional designer Individual Time to Months, weeks Minutes develop When? In advance At time of need To do what? Know Become
  • 20. Novice’s Learning Mix Informal Formal
  • 21. High-performer’s Learning Mix Informal Formal
  • 22. Learning over time
  • 23. Business Ecosystem: 21st Century Customers Partners Professional Prospects Temps communities Suppliers Practitioners Employees Novices Channels Specialists Ad hoc teams Community Advisors Contractors The industry Government Media Outsource providers
  • 24. Chief Learning Officer Responsibilities Our CLO is involved in Our CLO is involved in making making decisions about decisions about learning for customer learning. partners and supply chain. Yes Yes No No 2009 Internet Time - CLO Magazine Survey of CLOs n=195
  • 25. Doing Learning Natural Social Spontaneous Conversation Informal Unbounded Adaptive Fun
  • 26. Spectrum of activities Formal Informal Instructor-led class Mentoring Hallway conversation Workshop Lunch ‘n learn Profiles/locator Video ILT Conferences Social networking Schooling Simulations Trial & error Curriculum Interactive webinars Search Performance support Observation YouTube Asking questions Podcasts Job shadowing/rotation Books Collaboration Storytelling Community Study group Web jam Feeds Wikis, blogs, tweets Social bookmarking Unconferences
  • 27. Workscape
  • 28. Classroom Workscape apart from work embedded in work training, push learning, pull programs platform piecemeal holistic events processes static fluid know things work smarter
  • 29. Formal Only Compliance workshop
  • 30. Problems with using only formal Compliance workshop
  • 31. Bookends Informal Formal Informal
  • 32. Learning as process Beginning Middle End Compliance Workshop Alumni = support network Team meets in advance, get to know one another, and discuss their goals for the workshop Brief recall session Wiki Q&A Updates
  • 33. jaycross.com
  • 34. Google Internet Time Alliance Blog
  • 35. Google informl (no “a”)