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Workng Smarter

Webinar on Working Smarter. Delivered 2/16/2011.

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Workng Smarter

  1. 1. Training Smarter, Working Smarter *Audio* Listen over your computer speakers or dial in on the phone: U.S.: 1 (877) 568-4108 Passcode: 152-332-712
  2. 2. Q& A Type question here Webinar sponsored by:
  3. 3. #@jaycross@cornerstoneinc@GoToTraining
  4. 4. Today’s Speakers Jay Cross Michael Dortch Internet Time Alliance Moderator, Focus @jaycross @DortchOnIT
  5. 5. Convergence of Work and Learning
  6. 6. Heidelberg, 1970
  7. 7. Honeymoon Trip
  8. 8. 1970
  9. 9. TimeThe rate of innovation isincreasing exponentially. Now
  10. 10. Faster, faster, faster Now1967
  11. 11. UnpredictableMechanical Complex
  12. 12. InclusiveMe. Us.
  13. 13. Value has migrated to intangibles TangiblesS&P 500 Intangibles 1982 1999
  14. 14. Tangible Value Intangible Value
  15. 15. WorkTraining 20th Century
  16. 16. Net-Work
  17. 17. Work Work & LearningTraining 20th Century 21st Century
  18. 18. Net-Work
  19. 19. Working Smarter
  20. 20. Learning SpectrumFormal Informal
  21. 21. Novice’s Learning MixHow Novices Learn Informal Formal
  22. 22. How Experienced People Learn Mix High-performer’s Learning Informal Formal
  23. 23. Learning over time Informal Formal time
  24. 24. The Spending/Learning Paradox
  25. 25. Learning over time Informal Training department’s comfort zone Formal
  26. 26. Spectrum of activities Formal Informal Instructor-led class Mentoring Hallway conversation Workshop Lunch ‘n learn Profiles/locator Video ILT Conferences Social networking Schooling Simulations Trial & error Curriculum Interactive webinars Search Performance support Observation YouTube Asking questions Podcasts Job shadowing/rotation Books Collaboration Storytelling Community Study group Web jam Feeds Wikis, blogs, tweets Social bookmarking Unconferences
  27. 27. Connections
  28. 28. Frowns Smiles n = 353
  29. 29. September 10, 2009Nicholas Christakis and James Fowler When a Framingham resident became obese, his or her friends were 57 percent more likely to become obese, too. Even more astonishing to Christakis and Fowler was the fact that the effect didn’t stop there. In fact, it appeared to skip links. A Framingham resident was roughly 20 percent more likely to become obese if the friend of a friend became obese — even if the connecting friend didn’t put on a single pound. Indeed, a person’s risk of obesity went up about 10 percent even if a friend of a friend of a friend gained weight.
  30. 30. Social Contagion Smoking, they discovered, also appeared to spread socially — in fact, a friend taking up smoking increased your chance of lighting up by 36 percent, and if you had a three- degrees-removed friend who started smoking, you were 11 percent more likely to do the same.
  31. 31. DoingLearningNaturalSocialSpontaneous ConversationInformalUnboundedAdaptiveFun
  32. 32. Elevator Pitch
  33. 33. Dirty Words 1. Training 2. eLearning 3. Informal 4. Learner 5. Social 6. KM George Carlin "Seven Words You Can Never Say on Television". 7. Learning
  34. 34. Don’t call it learning eLearning Informal Working Learning Smarter 2002 2006 2011
  35. 35. Talk about business results
  36. 36. Tell a story “Putting a simple information sharing system on our repair staffʼs mobile phones could cut downtime and increase our revenues $3 million to $5 million a year. It could be in place in two weeks.” “Can I drop by your office later to talk with you about this?”
  37. 37. Tell a story “Weʼve come up with a simple network that could free up more than 10,000 billable hours a year among our systems engineers. Thatʼs about $30 in incremental revenue. Our investment would internet be minimal.” inside “Itʼs something we might provide to customers down the road.” “Can I get your support on fleshing out the concept?”
  38. 38. Tell a story “What if we could share what we learn in battle every day with every company commander? In our own words? Daily? Right after it happened?” “How many lives might we save?”
  39. 39. Outcomes
  40. 40. Reference: and
  41. 41. Benefits from in-house useReduce time to market 29%Increase number of successfulinnovations 28%Increase speed of access to knowledge 77%Faster access to in-house experts 52%Reduce operating costs 40%Increase employee satisfaction 44%
  42. 42. Benefits from customer useReduce time to market 26%Increase revenue 24%Reduce marketing costs 45%Reduce customer support costs 35%Reduce travel costs 63%Increase customer satisfaction 50%
  43. 43. Business & Web 2.0
  44. 44. jaycross.comInternet Time Alliance
  45. 45. A Community of Practice
  46. 46. Questions? Jay Cross Michael Dortch Internet Time Alliance Moderator, Focus @jaycross @DortchOnIT
  47. 47. Visit: Click the TRY IT FREE button Use Promo Code: training Call: 1-866-962-6491 Email: