Workng Smarter

1. Training Smarter, Working Smarter *Audio* Listen over your computer speakers or dial in on the phone: U.S.: 1 (877) 568-4108 Passcode: 152-332-712

2. Q& A Type question here Webinar sponsored by:

3. # @jaycross @cornerstoneinc @GoToTraining

4. Today’s Speakers Jay Cross Michael Dortch Internet Time Alliance Moderator, http://www.internettime.com/ Focus @jaycross http://www.focus.com/ @DortchOnIT

5. Convergence of Work and Learning

6. Heidelberg, 1970

7. Honeymoon Trip

8. 1970

9. Time The rate of innovation is increasing exponentially. Now

15. Faster, faster, faster Now 1967

16. Unpredictable Mechanical Complex

17. Inclusive Me. Us.

18. Value has migrated to intangibles Tangibles S&P 500 Intangibles 1982 1999

19. Tangible Value Intangible Value

22. Work Training 20th Century

23. Net-Work

25. Work Work & Learning Training 20th Century 21st Century

26. Net-Work

28. Working Smarter

29. Learning Spectrum Formal Informal

30. Novice’s Learning Mix How Novices Learn Informal Formal

31. How Experienced People Learn Mix High-performer’s Learning Informal Formal

32. Learning over time Informal Formal time

33. The Spending/Learning Paradox

34. Learning over time Informal Training department’s comfort zone Formal

35. Spectrum of activities Formal Informal Instructor-led class Mentoring Hallway conversation Workshop Lunch ‘n learn Proﬁles/locator Video ILT Conferences Social networking Schooling Simulations Trial & error Curriculum Interactive webinars Search Performance support Observation YouTube Asking questions Podcasts Job shadowing/rotation Books Collaboration Storytelling Community Study group Web jam Feeds Wikis, blogs, tweets Social bookmarking Unconferences

36. Connections

38. Frowns Smiles n = 353

39. September 10, 2009 Nicholas Christakis and James Fowler When a Framingham resident became obese, his or her friends were 57 percent more likely to become obese, too. Even more astonishing to Christakis and Fowler was the fact that the effect didn’t stop there. In fact, it appeared to skip links. A Framingham resident was roughly 20 percent more likely to become obese if the friend of a friend became obese — even if the connecting friend didn’t put on a single pound. Indeed, a person’s risk of obesity went up about 10 percent even if a friend of a friend of a friend gained weight.

42. Social Contagion Smoking, they discovered, also appeared to spread socially — in fact, a friend taking up smoking increased your chance of lighting up by 36 percent, and if you had a three- degrees-removed friend who started smoking, you were 11 percent more likely to do the same.

43. Doing Learning Natural Social Spontaneous Conversation Informal Unbounded Adaptive Fun

44. Elevator Pitch

45. Dirty Words 1. Training 2. eLearning 3. Informal 4. Learner 5. Social 6. KM George Carlin "Seven Words You Can Never Say on Television". 7. Learning

46. Don’t call it learning eLearning Informal Working Learning Smarter 2002 2006 2011

47. Talk about business results

48. Tell a story “Putting a simple information sharing system on our repair staffʼs mobile phones could cut downtime and increase our revenues $3 million to $5 million a year. It could be in place in two weeks.” “Can I drop by your ofﬁce later to talk with you about this?”

51. Tell a story “Weʼve come up with a simple network that could free up more than 10,000 billable hours a year among our systems engineers. Thatʼs about $30 in incremental revenue. Our investment would internet be minimal.” inside “Itʼs something we might provide to customers down the road.” “Can I get your support on ﬂeshing out the concept?”

52. Tell a story “What if we could share what we learn in battle every day with every company commander? In our own words? Daily? Right after it happened?” “How many lives might we save?”

53. Outcomes

54. Reference: http://bit.ly/e59bxe and http://bit.ly/e5Pr5o

57. Beneﬁts from in-house use Reduce time to market 29% Increase number of successful innovations 28% Increase speed of access to knowledge 77% Faster access to in-house experts 52% Reduce operating costs 40% Increase employee satisfaction 44%

58. Beneﬁts from customer use Reduce time to market 26% Increase revenue 24% Reduce marketing costs 45% Reduce customer support costs 35% Reduce travel costs 63% Increase customer satisfaction 50%

61. Business & Web 2.0

62. jaycross.com Internet Time Alliance InternetTimeAlliance.com

63. A Community of Practice

65. Questions? Jay Cross Michael Dortch Internet Time Alliance Moderator, http://www.internettime.com/ Focus @jaycross http://www.focus.com/ @DortchOnIT

66. Visit: www.gototraining.com Click the TRY IT FREE button Use Promo Code: training Call: 1-866-962-6491 Email: gototraining@citrixonline.com @gototraining www.facebook.com/GoToTraining

Workng Smarter

Workng Smarter

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