1. Aprendizado informal
Jay Cross
Sao Paulo
October 4, 2011

5. Tangible Value
Intangible Value
1982 1999

7. Time
Now

11. Work
Training
20th Century

12. Convergence
Work
Work &
Learning
Training
20th Century 21st Century

15. Aprendizagem Informal

24. Novice’s Learning Mix
How Novices Learn
How Novices Learn
Informal
PUSH
Formal • Curriculum
• Many at once
• Event, ends

25. High-performer’s Learning Mix
How Experienced People Learn
PULL
• Self-directed
• Unscheduled
• Continuous
Informal
Formal

26. Learning
Formal Informal

27. Workplace Learning As One Gains Experience
Informal
Formal
Novice Practitioner

28. 80%+ of Workplace Learning is Informal
Formal
Informal

29. 80%+ of Spending on Workplace Learning
Goes to Formal
Informal
Formal

30. Workplace Learning Over One’s Career
Informal
Training department’s
Comfort Zone
Formal
Novice

31. Workplace Learning Over One’s Career
Informal
Where most learning
takes place
Formal
Practitioner

32. Formal Informal
Instructor-led class Mentoring Hallway conversation
Workshop Lunch ‘n learn Profiles/locator
Video ILT Conferences Social networking
Schooling Simulations Trial & error
Curriculum Interactive webinars Search
Performance support Observation
YouTube Asking questions
Podcasts Job shadowing/rotation
Books Collaboration
Storytelling Community
Study group
Web jam
Feeds
Wikis, blogs, tweets
Social bookmarking
Unconferences

33. 70/20/10

34. experiential formal
70/20/10
from
others

35. Behavior Change in the Workplace
Learning
direction of flow control for example
Formal,
Push Top down curriculum
Push & Pull Coached Mentor,
Performance
Motivation boss
Peers & Support
collaborative
Pull & Push Networked work
Community
of Practice
Pull Self PKM,
discovery
Culture

37. Lots more information:
jaycross.com
InternetTime.com
Informl.com