1. Wesly Vincent
871 N.E 205th Street, Miami Fl 33179
Home: 305-652-2433
Cell: 305-610-2038
Email: wnvincent@aol.com
Summary
Substantial experience and outstanding skills in customer
service, with twenty one years at Publix Supermarkets Inc.
With seven years in management.
Accustomed to working in fast paced environments with the
ability to think quickly and successfully handle difficult
customers.
Excellent interpersonal skills, ability to work well with others, in
both supervisory or support staff roles.
Highlights
Risk management
P&L management
Cost reduction
Performance tracking and evaluation
Forecasting
Experience
Publix Supermarkets Inc. August 1992 to July 2014
Customer Service Manager
Miami, Florida
Responsible for all aspects of customer satisfaction, Customer
Service operation, performance results, and associate
development.

2. Customer Service Manager is responsible for the total store in
the absence of the Store Manager and Assistant Store
Manager, including opening and closing responsibilities when
filling in as manager-in-charge.
Supervises, evaluates, schedules and trains associates and
participates in hiring and disciplinary action when appropriate.
Responsible for the maintenance and administration of store
systems (accounting, timekeeping, scales management, and
e-mail).
Ensures accurate processing of payroll each week. Assist with
store business analysis.
Supervises housekeeping, sanitation and cleaning of the store.
Responds to emergencies during off hours as necessary.
Rolling Frito- Lay August 2013 to September 2014
Route Sales Rep
Miami, Florida
Delivering wide varieties of products to the grocery
supermarkets, work deliveries to shelves 100%, including
rotating and following store planograms. Work back stocks, give
credit, and pick up stale items.
Costco Wholesale October 2014 to present
Stocker
Work deliveries throughout entire warehouse, including
produce,deli,dry grocery, deli cooler, and frozen foods freezers.
Rotating stock, recovering, and helping and giving service to
Costco members.

3. Education
Miami Edison Sr.High School 1991
High School Diploma
Miami, Florida
Miami-Dade Community College
Completed two years: Physical Therapy
Miami, Florida