1. Michael T. Allen
10 Hemlock Lane, Pennellville, NY 13132 – (315)532-4696 – Michaeltallen0@gmail.com
Experience:
Dick’s Sporting Goods Clay,NY 2007-2016
Freight Flow Lead/ Key Holder, 10/2013- Present
 Meet corporate goals by providing sales assistance to customers,sales associates,and management team
through extending excellent customer service, product knowledge, and communication of company
expectations and metrics.
 Responsible for opening the store, conducting daily meetings, managing the sales floor, coaching
employees and adhering to company policies while management is not on duty or available.
 Supervise up to seven sales support associates to ensure receiving, online orders, and corporate operational
processes are followed.
 Responsible for management of all stockroom and off site storage merchandise including: compliance to
loss prevention standards and audit requirements, adhering to high standards foronline orders, processing
and return of defective merchandise.
 Manage flow of inventory from stockroom; accountable for organization, validation, inventory movement,
replenishment, and truck receiving process for a 50,000 + square foot retail space.
 General retail management accountability for operations including deposit verification, safe combination,
emergency alarm calls and building security codes as needed.
Customer Service Specialist, 08/2011-10/2013
 Provide register coverage as needed and ensure strong customer service standards are met by supporting
cashiers through complex transactions
 Serve as primary customer service provider at the front end and liaison between customers and
management
 Create weekly front end schedule for up to 25 employees during peak seasons.
 Execute lead cashier responsibilities such as approve returns and exchanges, release inventory to outside
vendors,control firearms entering the building, and validate tax exempt sales.
 Train new front end associates on all aspects ofCashiering duties, responsibilities and roles.
 Comply with cash office procedures including prepare and verify deposits and safe counts,balance cashier
tills, and placed coin orders; research and reconcile discrepancies as needed
Cashier, 11/2007 - 08/2011
 Created a superior customer experience by providing knowledge, assistance,selling and communicating
with department associates for exceptional customer service.
 Cash register ringing & general cash handling.
 Promoted company programs including warranty sales,customer loyalty program, private-label credit
cards, and other seasonalpromotions.
Computer Skills:
Microsoft Office including, Word, Excel, PowerPoint, Outlook
Point of Sale Software
Education:
SUNY Oswego, Oswego, New York
Bachelor of Science, 2013
Onondaga Community College, Syracuse, New York
Associate of Science, 2010