1. Tiffany Thomas
2500 South Millbend Dr. APT# 10105
The Woodlands Texas, 77380
Thomastiffany87@gmail.com
832-525-9691
OBJECTIVE:
I am a highly motivatedself-starterseekinga position as a Welcome Desk/Registration
Clerk,or a TelecommunicationsOperator in a hospital or physician office. Seekinga reliable
company where I can utilizemy organizational skills in the health carefield,also allowing mean
opportunity for advancement.
EXPERIENCE:
July 2014-Current CHI St. Luke's Health Woodlands,Texas
TELECOM OPERATOR (October2015-Present)
 Posses in depthknowledge of paging systems, PBX consoles and radio systems
 Posses excellentVerbalandlistening skills.
 Abilityto handle multipletasks using different software.
 Familiarwith telephoneand voicemailsystems
 Handledthe tasks of routing outgoing and incoming telephone callsplacedthrough
switchboards and platforms.
 Responsiblefor answering calls, transferring calls,taking messages and greetingcallers.
 Assisted in the training of new telephone operators for performing relatedtasks.
 Answer and distribute a high volume of incoming calls.
 Checkedback with callerson hold to update status.
 Routed calls to appropriate personnel.
WELCOME DESK/REGISTRATION CLERK (July 2014-October 2015)
 Abilityto prioritize& organize with minimaldirection.
 Responsible for collecting patientinformation for outpatient/inpatientregistrations.
 Maintain updatedfacilityinformation.
 Ensure all papersareproperlyfilledout and input into the system.

2.  Direct patientsto relevantareasof the hospital.
 Keepadmission desk cleanand organized.
 Knowledge of basic operating systems like Microsoft Word, Access, PowerPoint, and
Excel.
 Understanding of confidentialitylaws and regulations.
 Capableof multitasking and remainingorganizedin allaspectsof work.
 Friendly and personalnature with patients, visitors, and allmedicalstaff and personnel.
May 2013-July 2014 CHI St. Luke's Health/Aramark Woodlands,Texas
HOSTESS
 Huge experienceinprovidinghospital food services
 Knowledgeof food handling techniques
 Familiaritywithsanitation standards
 Abilityto communicate with criticallyillpatients
 Distributedmeals to patients
 Collecteddirtyfood trays from patientrooms.
 Worked in accordanceto HIPPA privacyrules.
 Deliveredfood to patientsas per the schedules.
 Followed hospital infection control proceduresto avoidany food contaminations.
 Maintainedkitchen areaclean andorganized
 Worked in cafeteriawhen needed.
 Assisted in food stocking and storage operations.
 Utilizedstandardprecautionssuch as wearingpersonal protective equipment.
BARISTA
 Competent at keepingtrackof customer preferencesand offering customized cups of
coffee
 Maintaining stock of merchandiseat coffee bar
 Abilityto create and maintain professional relationships with guests and coworkers.
 Note orders and servecoffee, food and beveragesto guests in a timelyfashion.
 Make coffee using a number of brewing methods such as pour over, espresso and cold
brew.
 Set up and shut down the coffee station.
 Communicate with customers, note their preferencesand takefeedback.
 Perform cashieringand inventory management tasks.
 Monitor wastage and recordconsumption of items.
 Maintain cleanlinessof counter and bar.

3. August 2006-June 2007/May 2010-May 2013 Target Houston, Texas
CUSTOMER SERVICE ASSOCIATE/CASHIER
 Achievedallset salesgoals whileprovidingoutstanding customer service.
 Maintainedclean displaysand store appearance.
 Arrangedtransfers and stock displays
 Recommendednew products and upcoming events to customers.
 Respondedto allcustomers with accuracy andcourtesy.
 Process customer returns, answer questions about merchandise,and manage
exchanges.
 Respond to serviceinquiriesandtry to resolveissues with managementand floor
associates.
 Organizedreturns and found merchandiseby departmentsand preparedcartsfor floor
associates.
 Answeredcustomer servicedesk phone calls and routed callsappropriately.
 Keptcheck-out laneclean and neat.
 Rotatedmerchandise,organized shelves,and put out new stock.
 Accuratelyworkedwith and turned in allmoney, receipts,checks,and coupons.
 Performed store recoveryin downtime.
 Completedany and allother tasks assigned by manager.
STARBUCKS/TARGET CAFÉ’
 Greetcustomers as they arrive atthe Starbucks outlet and inquireinto their orders.
 Providecustomers with information on popular coffee blends.
 Takeorders and punch them in the coffee shop database.
 Givesamplesof popular coffee blends with a viewto creatingsales opportunities.
 Ensure cleanliness and sanitizationin work area.
 Make sure coffee brewingequipmentis cleaned,sanitizedandmaintainedon a constant
basis.
 Being fast , fun, and friendly
 Promptly handle guest concerns and complaints
 Preparedspecialtyfoods such as PizzaHut pizzas,pastas,Target (ArcherFarms)
sandwiches, following specificmethods that requirequickpreptime.
 Preparedavarietyof foods accordingto customers’ orders or supervisors’ instructions,
following approvedprocedures.
 Stored food in designatedcontainers and storage areas to preventspoilageor cross-
contamination.

4. June 2007-May 2010 Lowe’s HomeImprovementWarehouse Houston, Texas
PAINT ASSOCIATE
 Sharedproduct knowledge with customers while making personalrecommendations.
 Placedspecialmerchandiseordersfor customers.
 Was complimentednumerous times by customers and managers for my strong
customer skills and product knowledge.
 Guidedcustomers in choosing items that reflectedtheirpersonal style and shape.
 Replenishedfloor stock and processedshipments to ensure product availabilityfor
customers.
 Explainedinformation about the quality,valueand style of products to influence
customer buying decisions.
 Assist customers with color matching samplesto create gallons of paint.
EDUCATION:
2007-Present Houston Community College Houston Texas
2001-2005 BarbaraJordan High School for Careers Houston Texas
HIGHLIGHT OF SKILLS:
My highlight of skillsincludes: Windows, EPIC, Office Equipment,MedicalTerminology,
and Typing 45-55 WPM. I am a fast learneranda motivatedindividualwitha work ethic
committedto reliability,honesty, loyalty, flexibility, andcourtesy.