1. Lauren keaney
5408 Charleston Woods Dr., Fairfax VA, 22032 ~ Tel: 315-886-1424 ~ Email: lkeaney94@yahoo.com
Areas of Expertise
Customer Service ~ Leadership ~ Time Management ~ Computer Skills ~ Retail
Qualifications Summary
Exceptional organizational, problem-solving, team-building, and leadership skills. Innate ability
to foster customer and employee respect and handle high stress situations that sometimes occur in
the world of customer service as it pertains to retail. Consistently commended for
professionalism, superior performances,and model customer service skills. A highly organized
individual with excellent time-management skills, possessing limitless ability to adapt to diverse
tasks. Possessesa deep understand of administrative and clerical duties to include in-depth
knowledge of electronic office management. Highly proficient with Microsoft Office
applications and electronic calendar and database management.
Professional Experience
Nov 15 - Present Happy Hounds Doggie Daycare
Interacts with dogs in playgroups using appropriate toys and tools to ensure safe levels of play,
minimizing stress levels of all dogs in involved. Maintains visual observation of dogs at all times
to ensure their overall safety and wellbeing. Controls level of play by following dog management
and control procedures per management instructions. Tracks playgroup timelines to ensure
proper allotment of physical activity for all dogs. Briefs management on issues affecting the
safety of the dogs and staff. Conducts generalhousekeeping activities of boarding and play areas.
Greets customers as they pick up their pets, relaying daily activities and concerns as applicable.
Entrusted by management to close daily business operations upon the retrieval of the last dog.
Ensures kennels and play areas are properly sanitized and overall facility is prepared for the
following morning’s start of business operations.
Mar 15 – Present East Campus Dining Services
Core member of James Madison University’s busiest and largest dining hall. Provides unmatched
customer service to fellow students as a food service specialist with the added responsibilities of
food preparation and inventory management. Maintains a clean and presentable atmosphere for
patrons, consistently receiving laudatory feedback from campus management for quality of work,
attention to detail, and unmatched drive. As a highly trusted member of the dining hall team was
hand selected to provide training and support to newly assigned employees.
Aug 14 – Mar 15 Ross Department Stores
Responsible for maintaining an organized and safe work environment. Worked fitting room
shifts keeping tabs on merchandise and assisting customers with questions and concerns. Answer
phone calls and work with management to create a great customer shopping experience.
Required a great deal of customer service as well as ensuring the customer was satisfied with
their shopping experience. Able to run the register as well as stock the store; putting items back
where they belong or bringing merchandise out to the proper place on the floor.

2. Jul 13 – Present Great Harvest Bread Co., Burke,Virginia
Responsible for various aspects of bakery operations, to include baking/preparation, packaging,
front end activities, and openings/closings. Provides exceptional customer service in a high
tempo bakery. Quickly gained the trust of management by being selected as an offsite
salesperson at various farmers’ markets. Solely responsible for staging, sales, and transportation
of products while at offsite locations. Uses sales to determine what products sell better at a given
location, information aids in premarket product planning. Has a thorough knowledge on products
and able to provide answers to consumer questions.
Jun 11 – Jun 13 Price Chopper, Rome,New York
Meticulously managed the front end of a very busy grocery store during scheduled shifts.
Responsible for the productivity of 15 checkout lines and the associated employees.
Continuously interacted with customers to resolve various concerns, from product satisfaction
questions to the correction of overpayments or erroneous charges. Ensured employee’s lunch and
break schedules are followed and adjusted when needed based on customer tempo. Provided
detailed training to new employee’s on cash-register operations. Assisted cashiers when
questions arise or technical issues affect the front end equipment. Verified that cash drawer for
front end is accurate. Documented and researched discrepancies with cash drawers that are
over/under the correct amounts. Addressed the discrepancies with the associated employee and
provided remedial training if required to prevent further inactivity. Verified birthdates on those
customers purchasing alcohol for those employee’s under the age of 18. Ensured the cleanliness,
functionality, and safety of front to include product display cases. Great understanding on WIC
and EBT transactions. Volunteered in other departments of the store when manning shortfalls are
affecting section productivity.
Education
Dean’s List Fall 2015 – G.P.A. 3.472
James Madison University (Graduation May 2016), BS Communications
Northern Virginia Community College (2014), Associates Liberal Arts & Sciences
Mohawk Valley Community College (2012), 1st
Year of Associates
Rome Free Academy, NY, High School Diploma, 2012
High School and College National Honor Society Inductee
Professional references
Marcie Smith - Current Employer – (540)560-8530
Jordan Martin – Current Student Manager - (540)568-4306
Sam Gray - Employer - (703)249-0044
Michelle Fields - Prior Supervisor - (315)337-5086