1. 8 Raymond Street
East Providence, RI 02914
401-556-4845
Nlima1216@yahoo.com
Noreen Lima
Experience
2013 - Present Bob’s Stores Seekonk, MA
Customer Server Supervisor
 Manage the f ront end team consisting of 15 associates.
 Establish and maintain a professional environment, ensuring the best possible
experience for customers and sales associates.
 Ensure compliance to company policies and procedures through proper handling of
all transactions and corresponding documentation (i.e. refunds, check approv al,
employee discounts, price overrides, gift certificates, merchandise returns, damages
and any other transactions requiring supervisory involvement)
 Maintaining merchandising standards for register end caps and inboards
 Maintaining neat, organized and sa fe front end/service desk area
 Prepare daily cash drawers for daily usage and nightly deposit
 Establish weekly goals and motivate staff towards meeting and exceeding sales and
promotional goals
1999- 2013 Bob’s Stores Seekonk, MA
Front End Key
 Provided excellent customer service by greeting and assisting customers with
purchases, returns and exchanges
 Received payment by cash, credit/debit cards, or store gift cards and issued
receipts, refunds, credits, or change due to customers.
 Maintained clean and orderly checkout areas and completed other general cleaning
duties, such as dusting and organizing.
2001 - 2003 Shaw ’s East Providence, RI
Cashier
 Enter transactions in the cash register and provide customers with the total bill .
 Collects payments by accepting cash, check, or charge payments from customers;
making change for cash customers.
Education
1995 East Providence High School East Providence, RI
 High School Diploma
Interests
Running, Traveling, Charity Work, spending time w ith my f amily