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Sarah J Wilde Resume

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Sarah J Wilde Resume

  1. 1. SARAH WILDE 335 West Windsor Avenue | Phoenix, AZ 85003 | 602-434-1680 | sjay_z@hotmail.com SKILLS  18+ years of experience in a high volume retail chain with proven customer service skills, expediting orders and managing accounts.  Superior work ethic, dedicated to continuous learning and mentoring others.  Reduced inventory loss by $140,000 last year in my concentrated areas by driving training and auditing.  Experienced in inventory and internal audit teams, reducing potential profit loss through training and research.  Earned summa cum laude honors at W.P. Carey School of Business at ASU.  Fluent in Microsoft Word and PowerPoint, Windows and data processing; familiar with Microsoft Excel. EMPLOYMENT HISTORY Customer Order Specialist, The Home Depot – Phoenix, AZ 2013 — Current  Responsible for timely and accurate fulfillment for all special order and installation projects in a Home Depot store with annual sales over 70 million dollars, specializing in kitchens and appliances.  Liaison building strong business relationships between vendor, service providers, associates in store, trucking/ shipping companies, and customers by proactively solving problems using effective communication skills.  Negotiator between vendors and service providers on customer contracts ensuring maximum profitability.  Expert in customer orders, handling refunds or collecting balances owed to ensure procurement of final product or installation.  In charge of providing training to other associates on new and updated products, processes, and policies. Accomplishments: Customer Service All-Star Award, Platinum Customer Service Award #2 Various Sales Departments, The Home Depot – Various Stores 1997— 2013  Special Services Associate Responsibilities included: customer special orders, directing calls, credit services, coordinating product location, customer pick up, scheduling deliveries, auditing store transactions, and returns in a demanding, fast-paced environment.  Pro-Business Sales Associate Developed close relationships with contractors and small businesses to increase sales by providing a reliable point of contact.Provided the pro contractors with effortless large jobsite deliveries and exceptional order expediting.  Bookkeeping and Vault Balanced the cash and coin vault, researched shortages, scheduled repairs to store equipment, and managed associate time. Accomplishments: Sales Associate of the Month, Operations Associate of the Month, Customer Service All- Star Award (3 years), Platinum Customer Service Award #1 , Executive Customer Service Award EDUCATION  Arizona State University, Tempe, AZ - W.P. Carey School of Business December 2013 Bachelor of Arts, summa cum laude, Business (Sustainability)

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