1. SARAH WILDE
335 West Windsor Avenue | Phoenix, AZ 85003 | 602-434-1680 | sjay_z@hotmail.com
SKILLS
 18+ years of experience in a high volume retail chain with proven customer service skills, expediting orders
and managing accounts.
 Superior work ethic, dedicated to continuous learning and mentoring others.
 Reduced inventory loss by $140,000 last year in my concentrated areas by driving training and auditing.
 Experienced in inventory and internal audit teams, reducing potential profit loss through training and
research.
 Earned summa cum laude honors at W.P. Carey School of Business at ASU.
 Fluent in Microsoft Word and PowerPoint, Windows and data processing; familiar with Microsoft Excel.
EMPLOYMENT HISTORY
Customer Order Specialist, The Home Depot – Phoenix, AZ 2013 — Current
 Responsible for timely and accurate fulfillment for all special order and installation projects in a Home Depot
store with annual sales over 70 million dollars, specializing in kitchens and appliances.
 Liaison building strong business relationships between vendor, service providers, associates in store,
trucking/ shipping companies, and customers by proactively solving problems using effective
communication skills.
 Negotiator between vendors and service providers on customer contracts ensuring maximum profitability.
 Expert in customer orders, handling refunds or collecting balances owed to ensure procurement of final
product or installation.
 In charge of providing training to other associates on new and updated products, processes, and policies.
Accomplishments: Customer Service All-Star Award, Platinum Customer Service Award #2
Various Sales Departments, The Home Depot – Various Stores 1997— 2013
 Special Services Associate
Responsibilities included: customer special orders, directing calls, credit services, coordinating product
location, customer pick up, scheduling deliveries, auditing store transactions, and returns in a demanding,
fast-paced environment.
 Pro-Business Sales Associate
Developed close relationships with contractors and small businesses to increase sales by providing a reliable
point of contact.Provided the pro contractors with effortless large jobsite deliveries and exceptional order
expediting.
 Bookkeeping and Vault
Balanced the cash and coin vault, researched shortages, scheduled repairs to store equipment, and
managed associate time.
Accomplishments: Sales Associate of the Month, Operations Associate of the Month, Customer Service All-
Star Award (3 years), Platinum Customer Service Award #1 , Executive Customer Service Award
EDUCATION
 Arizona State University, Tempe, AZ - W.P. Carey School of Business December 2013
Bachelor of Arts, summa cum laude, Business (Sustainability)