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335 West Windsor Avenue | Phoenix, AZ 85003 | 602-434-1680 | email@example.com
18+ years of experience in a high volume retail chain with proven customer service skills, expediting orders
and managing accounts.
Superior work ethic, dedicated to continuous learning and mentoring others.
Reduced inventory loss by $140,000 last year in my concentrated areas by driving training and auditing.
Experienced in inventory and internal audit teams, reducing potential profit loss through training and
Earned summa cum laude honors at W.P. Carey School of Business at ASU.
Fluent in Microsoft Word and PowerPoint, Windows and data processing; familiar with Microsoft Excel.
Customer Order Specialist, The Home Depot – Phoenix, AZ 2013 — Current
Responsible for timely and accurate fulfillment for all special order and installation projects in a Home Depot
store with annual sales over 70 million dollars, specializing in kitchens and appliances.
Liaison building strong business relationships between vendor, service providers, associates in store,
trucking/ shipping companies, and customers by proactively solving problems using effective
Negotiator between vendors and service providers on customer contracts ensuring maximum profitability.
Expert in customer orders, handling refunds or collecting balances owed to ensure procurement of final
product or installation.
In charge of providing training to other associates on new and updated products, processes, and policies.
Accomplishments: Customer Service All-Star Award, Platinum Customer Service Award #2
Various Sales Departments, The Home Depot – Various Stores 1997— 2013
Special Services Associate
Responsibilities included: customer special orders, directing calls, credit services, coordinating product
location, customer pick up, scheduling deliveries, auditing store transactions, and returns in a demanding,
Pro-Business Sales Associate
Developed close relationships with contractors and small businesses to increase sales by providing a reliable
point of contact.Provided the pro contractors with effortless large jobsite deliveries and exceptional order
Bookkeeping and Vault
Balanced the cash and coin vault, researched shortages, scheduled repairs to store equipment, and
managed associate time.
Accomplishments: Sales Associate of the Month, Operations Associate of the Month, Customer Service All-
Star Award (3 years), Platinum Customer Service Award #1 , Executive Customer Service Award
Arizona State University, Tempe, AZ - W.P. Carey School of Business December 2013
Bachelor of Arts, summa cum laude, Business (Sustainability)