The world of work and employment has never changed so fast or been so complex, and it is showing no sign of slowing down. The raw technologies of communication and IT now see the simultaneous arrival of Mobile Working, BYOD, BMOB, Social Nets; Open Nets, Software, Apps and The Cloud plus Big Data. This is no accident - everything is now connected - and one technology enables/breeds another to satisfy seen and unseen demands! Not only have we all become typists, computer operators, reprographic specialists, designers, photo takers and movie makers, editors and exceptional producers, our skill sets and abilities are about to be amplified further by artificial intelligence and robotics. Needless to say HR Departments are facing the challenge of existing workforces thinking and operating behind the wave, whilst the new entries are generally ahead of the game and prone to breaking all the rules!

1. HR Practices
&
TechnologY
induced change
COCHRANE
a s s o c i a t e s
cochrane.org.uk
ca-global.org
Peter Cochrane

2. The world is no longer simple
It is connected complex and non-linear !
Complexity
is the norm
Complexity is
accelerating
Globalisation
is growing
CulturalDifferenceSkill Shortages
are universal
Integration and
o r g a n i s a t i o n a l
r e o r g a n i s a t i o n
are necessi ties
Humans always!
the most difficult
Embrace & prosper
Deny & fail

3. complexity
What does it mean ?
‘Not simple or obvious’
Resists analysis
Resists modelling
Denies simplification
Unexpected outcomes
Unintended consequences
No generalised classifications
No generalised mathematical theory
No generalised description
Mostly counter intuitive
Generally confounding
Conditionally difficult
No, or, weak axioms
Non commutative

4. non-linear
What does it mean ?
Outcome not related to input by scale
and may see a different outcome every time
even when starting conditions/inputs are the
same !
How come??
- Minuscule/imperceptible differences in start conditions
- Minuscule/imperceptible differences in the system state
Small input changes can have a massive
impact on the output

5. Natural & man made
Complexity, Non-Linearity, Chaos are the natural order !

6. connected
What does it mean ??
The day of the independent variable is over
The day of disconnected decisions and effect/s has gone
Today unintended consequences rule…and there is no escape

7. The world is no longer slow
It is fast and speeding up !

8. Change is not a constant
It is exponential !
A doubling every year = 1024 (1k) fold in 10 years
In 20 years = 1024 x 1024 = 1M
In 30 years = 1B
My laptop is now 1M fold more
powerful than the one I
had 20 years ago!

9. Exponential
Why it is a big deal !!
Telephone Network Growth ∝ N2
!
Internet Network Growth ∝ 2N
!
Cloud Network Growth ∝ N1/2
Increase nodes 10 fold = Energy Increase
x 100 more energy
x 1000 more energy
x 3.6 more energy
The telephone network and Internet will not scale to >7Bn
people + >50 Bn things on line but clouds will!

10. everyone is connected
And soon so will everything!
Global traffic
flows

11. education through a straw
People focussed into a corner leading to unemployment!
Limited to 3 - 7 simultaneous topics/tasks
Mathematics fails > order 5
In evolutionary stasis
Physics
ART
LAW
Biology
TECH
Maths
Chemistry
Humanities Religion MediaIT
Professions are now
multidisciplinary

12. Multi-talented & flexible
Doers and the solvers of problems!

13. Education v ability
Paper achievements will be outgunned by a proven abilty!

14. HUmans are simple minded
They cannot cope with or solve the complex!
Limited to 3 - 7 simultaneous topics/tasks
Mathematics fails > order 5
In evolutionary stasis
Machines experience
no such limitations !

15. Why do we employ People ?
Because they are cheaper than robots !

16. MATERIALS
Organic + inorganic, printed,
programmed, autonomous

17. No casting, Pressing, machining
> 300 parts are now printed

18. FRont line production
Shipping designs and not parts

19. AI - HUMAN
Conflict or cooperation ?
Without Artificial Intelligence many of today’s
machines, technology, production and control
processes would fail/be impossible…
…and in the future this will be even more so…and if
humanity is to progress we have no choice !

20. IBM WATSON
General knowledge
In 1997 IBM Deep Blue became the
Chess Grand Master - and now my
laptop will beat any human with
ease!
In 2011 IBM
Watson
became
the world
champion
at General
Knowledge

21. IBM WATSON
Medical Expertise
In 2012 IBM Watson moved into
medical diagnosis
By 2014
Watson
became
superior
to any
human
Doctor
at data
analysis
and
diagnosis

22. People reaction
I want one!!
A very high proportion of the
general public appear to be
ready to embrace the new
technologies of robotics &
ar tificial intelligence in
their homes and places of
work..and in everyday life
!
…children and young people
are especially accepting, as
are the aged and ailing when
needy of support that is lacking

23. AI job destruction
Sweeping away the old
Testers
Tasters
Analysts
Advisors
Educators
Reporters
Strategists
Call centres
Report writers
Personal bankers
Personal assistants
Answering services
Investment bankers
Agents
Drivers
Assistant
IT support
Technicians
Researcher
Train driver
Forecasters
Receptionist
Stock Trader
Tech support
+++++
Warehouse People

24. AI job CREATION & ENHANCEMENT
Bringing in the better and the new
Polymath
Fabricator
Geneticist
Generalist
Proteomist
Multi-designer
Problem solver
Longevity advisor
Big Data Analyst
Cellular programmer
Material programme
Complexity analysts
Medics
Scientists
Engineers
Modellers
Designers
Detectives
Architects
Consultants
Technologists
Entrepreneurs
++++
Security Experts

25. BIG/META DATA - BIG RETURNS
The power of the hash
Highly mathematical and specialised,
but a gold mine of opportunities

26. BIG/Meta DATA - ANALYSIS
Only one person filtered out by The Hash Function

27. more pilots on the ground
Military aviation & civil aviation transformed
Big expensive machines and pilots
sidelined in policing, TV reporting,
surveying +++

28. food and care transformed
Sensor technologies available to all

29. future employment/employees
New modes and different expectations

30. the rise of the Connected
New modes and different expectations
Speed
of
Change
Adaptability
and
Flexibility
New
Technology
Entries
Competition
Growing
Global
Market
Threat
Ecological
Humanitarian
Demands
BYOD
BMOB
OPEN
APPS
Social
Mobility
BIG
Data

31. More empowering than
anything we have
had before
THE future is personal
Personal not Corporate Computing
My way works and yours is so slow
I leverage my network and you don’t have one
My laptop is so much more powerful than yours
I need access so I by-pass the company network
My network speed is far faster than yours

32. Unacceptable
Ineffective and redundant IT Dept’s
Thinking/attitudes out of step with reality, corporate and
people needs
!
Resistive of any form
of change
!
Against mobility,
BYOD, Apps, SMTP +++
!
Warped and paranoid view of
threats and security - obsessed by firewalls
and malware protection, Office Upgrades, inventory control,
purchases, and network issues, but doing nothing about the
insider threat, big data, business modelling, decision support
You have to
every 5 days
change your
password every

33. Can they cope with the sophistication of
the new threat scenarios ?
Do they have the same ability and resources as
Cisco, IBM, Google,Apple et al working together...
security
Are you protected, is your team up to par ?

34. - Unsure
- Unaware
- Uninformed
- Underpowered
- Blissfully ignorant
Pre - occupied by:
Office upgrades
LAN provision
Old services
Operations
+++
security
Or are they in the little league ?

35. new workforce
Tech savvy, fully equipped, no respect for IT Depts!

36. The see social
networking is a
vital a tool...
...as their choice of
equipment, apps,
web sites and
ways of working...
...they don’t
eMail, theyTXT
and IM !
...they don’t
conceal or
hide they
share !
new workforce
No loyalty or allegiances, driven by interests !

37. T h e y s e e I T a s
‘personal’ and not
‘corporate’ -
!
Thinking, working & acting
differently...
…creating new
fast,innovative
solutions, groups,
and operations...
new workforce
Working on the fly using what they choose!

38. Management attitudes, working and operational
practices, will have to change if companies are
to keep up and compete on
the world stage ...

39. case study: XYZ Corporation
ABC market leader
• Open entry - no airlocks
• Open plan - no offices
• 60% seating provision
• Flexible working
• Mobile working
• Home working
• BYOD
• BMOB
• Virtual PBX
• VOIP PBX Client
• No wired infrastructure
• Power sockets only
• Cloud provision
• App freedom
• ISP freedom
• Open access
• Open Apps
• Transients
• Associates
• Part timers
• Contractors
• Multi Continent
• +++
New Building designed for 21C working

40. THE BIG HR CHAllenge
Over the next 10 years +
• Fewer Full Time and FTE
• Shorter FT dwell times
• Shorter project times
• Changing processes
• New technologies
• More competition
• More contractors
• More transients
• More machines
• Faster change

41. Thank You
ca-global.org
cochrane.org.uk
COCHRANE
a s s o c i a t e s