1. Evanglyn (Vangie) Owens
8705 S 87th E Ave - Tulsa, OK 74133 - 918/605/0645 - evanglynowens@hotmail.com
Objective
A self-motivated, organized, and positive leader looking to use my diverse managerial, problem-
solving, communication skills and abilities in an administrative setting.
Education
Arkansas Tech University
Associates Degree – 1995
Business
Experience
2014 – Present
Office Manager – Audiology Associates, Inc – Tulsa
• Hire and train administrative staff
• Monitor and evaluate staff performance
• Schedule staff to meet operational requirements
• Oversee payroll
• Establish office policies and procedures
• Implement and monitor office policies and procedures
• Manage insurance contracts and ensure compliance with contracts
• Responsible for facility cleaning, hygiene, safety and maintenance
• Control removal of medical waste in compliance with regulatory requirements
• Ensure compliance with current healthcare regulations, medical laws and ethics
• Keep track of equipment and devices and manage inventory
• Liaise with vendors regarding equipment and supplies
• Ensure patient records are current and accurate
• Supervise patient scheduling
• Oversee registration of patients
• Supervise medical coding, medical billing and banking
• Provide education material to patients
• Communicate with patients regarding inquiries and complaints
• Ensure patient satisfaction
2006 -2014
Referral Specialist - St John Health System - Tulsa
• Managing flow of patient visits and front desk reception
• Patient check in/check out
• Answering telephones
• Scheduling out side procedures and appointments
• Producing procedure quotes
• Daily financial reconciliation
• Facilities maintenance (scheduling and coordinating)
• Insurance claim submissions and prior authorizations
• Credentialing tasks

2. • Ordering office supplies
• Various intermediate to advanced computer project support as needed
• Interview and select candidates for various open positions
• Fill in for other managerial duties as needed
1996 - 2006
Sales Manager - Dillard's – Tulsa
• Started out as a customer service associate and worked my way up to sales manager.
• Merchandised men's clothing and accessories, analyzing and marketing a $2 million inventory.
• Trained and developed staff of 15 sales associates in customer-service skills and selling
techniques.
• Achieved 20% sales increase over one-year period and chosen manager of the year in 2005-
2008