1. ALEXANDRA OSIPOWICZ
Leighton Buzzard • Milton Keynes • 07824314223 • olalini@gmail.com
PERSONALSTATEMENT
As a vibrant and dedicated Clinic Manager with over 10 years’ experience in delivering on core business objectives, I have
consistently reviewed and reanalysed operational processes to optimise the customer experience and achieve business growth
plans. With a strong focus on compliance and astute management of key operations, I have achieved and maintained compliance
with all CQC standards and the outcomes of the Health & Social Care Act 2008. A strong leader and astute manager, I can insp ire
teams to raise operational standards and take pride in delivering unique healthcare services. Keen to embrace new challenges, I
am seeking to secure a Clinic Manager position within the healthcare industry and focus on enhancing the brand’s service to
exceed customer expectations and commercial objectives.
SKILLS
▪ Healthcare Management ▪ Leadership ▪ Internal HR Processes ▪ Organisation | Scheduling
▪ Clinic Management ▪ Team Management ▪ Quality Assurance ▪ Workflow Optimisation
▪ Regulatory Compliance ▪ MI Reporting ▪ Performance Management ▪ Service Improvements
▪ Health & Safety ▪ Communications ▪ Commercial Viability ▪ Target Achievement
EXPERIENCE
Optimax | Laser Eye Specialists Oct 2012 –
PRESENT
Clinic Manager | Milton Keynes Surgery
CLINIC MANAGEMENT & COMPLIANCE
• Promoting a relaxed, professionalcustomer centred environment.
• Managing clinical schedules and appointments.
• Collaborating with the Medical Director and Operational Manager’s on clinic processes and strategies.
• Managing budgets and allocations to deliver on business growth strategies.
• Resolving complaints and coordinating the complaints processes to exceed customer expectations.
• Coordinating equipment maintenance, servicing and optimising checking procedures to maximise
usage times.
• Overseeing health & hygiene practices and quality assessing compliance to regulatory requirements.
• Managing the storage and allocation of all medications; maintaining accurate records of usage.
• Ensuring that practices and documentation comply with the Health & Social Care Act 2008 and CQC
standards.

2. • Coordinating Health & Safety, COSHH, Employment Rights and Data Protection provisions in
operational practice.
• Liaising with CQC Inspectors to establish comprehensive auditing procedures and achieve compliance
objectives.
ADMINISTRATION & COMMUNICATION
• Delivering support administration where require and managing communications across services.
• Compiling key MI reports on deliverables for Head Office as required.
• Providing administrative support to medical staff to maximise clinical time.
• Coordinating the accurate completion and storage of consent forms.
• Compiling patient satisfaction questionnaires; managing dissemination, collection and collation.
• Submitting quality assurance checks on a six-monthly basis to head office to achieve compliance.
• Completing internal financial records, financial administration and cash banking.
• Coordinating stationary and refreshment orders; recorded costs within internal systems.
LEADERSHIP & TEAM MANAGEMENT
• Providing astute management and leadership of all clinic staff; coordinating management processes
with team leaders.
• Liaising with HR on recruitment requirement, selection and in-role HR processes.
• Completing needs analysis, developing action plans and conducting performance appraisals.
• Conducting relevant identity and police checks; maintaining accurate records.
• Coordinating medical staff time schedules and appointments to optimise service time.
• Sourcing, scheduling and coordinating professional development opportunities for all teams.
• Acting as the Laser Protection Supervisor and leading the laser assistant team.
SALES & BUSINESS DEVELOPMENT
• Providing oversight of sundries sales and transactions within reception areas.
• Monitoring sales performance of clinic staff; reviewing business manager reports on commercial
performance.
• Delivering tailored sales strategy training to customer facing staff to optimise commercials.
Optimax | Laser Eye Specialists Oct 2006 – Oct
2012
Clinic Supervisor | Milton Keynes Surgery
• Assisted the Clinic Manager in the management and operation of the Clinic.
• Provided guidance to operational teams to achieve compliance to health, safety and hygiene.

3. • Coordinated administrative duties to support medical practices.
• Quality assured that key documentation was completed and store in accordance to regulation.
• Provided diary management to clinicians and key managerial staff to coordinate appointments and
meetings.
• Managed office workloads, workflows and prioritised orders to achieve client requirements.
• Reported on customer service performance and led initiatives to implement improvements.
• Resolved escalated complaints and requests professionally and in a timely manner.
• Reported on financial performance and budget allocations; analysed costs.
• Supported sales processes and provided customers with detailed product information.
• Led key teams and provided leadership, guidance, mentoring and training to individuals.
• Assisted with setting rotas, managed internal HR including appraisals, absence management and
holiday entitlement.
• Supported the clinic’s CQC standard achievement and compliance to regulations.
IV Swift Imports June 2004 – Oct 2006
Office Supervisor
• Optimised administrative and logistical processes within a high-volume, high demand import-export
business.
• Managed budgets, resource allocations and negotiated low-cost, high quality supplies and
consumables.
• Coordinated strategic meetings, enacted action plans and disseminated key performance reports.
• Analysed business performance, peaks and troughs; recruited additional support staff to meet business
demand.
• Project managed logistical and business performance projects; delegated tasks and managed 3rd party
contractors.
• Managed internal HR processes including performance management, reviews, appraisals and training.
• Maximised customer experiences; implemented customer service and sales strategies and training
programmes.
• Supported administrative processes,delivered MI reporting to achieve business growth.
PROFESSIONALDEVELOPMENT
• Optimax Internal Development Programme
▪ Health & Safety ▪ Risk Assessment ▪ Critical Laser Processes ▪ Extended Nursing
▪ Health & Hygiene ▪ Fire Safety ▪ Equality & Diversity ▪ Staff Relations
▪ Database Management ▪ Customer Service ▪ Medical Record Management ▪ Data Protection

4. EDUCATION | QUALIFICATIONS
• HND Psychology & Sociology
1997 – 2000
Warsaw College of Higher Education
• 3 A Levels
1995 – 1997
Bartoszyce Grammar School, Poland
• 8 O Levels including English & Mathematics
1991 – 1995
• Bartoszyce Grammar School, Poland
ADDITIONAL INFORMATION
• IT Skills: Advanced Microsoft Office, Database Administration, Word Processing,
Excel.
• Languages: Polish, English, Russian, Spanish.
• Interests: Music, Languages and Literature
• Licences: Provisional Driving Licence
• Travel: Willing to travel extensively to achieve business objectives.
REFERENCES AVAILABLE UPON REQUEST