1. DANIELLE R. SIMMONS
1034 W. Eastland Ave · Nashville, TN 37206 · 615-973-3656 · daniellerrsimmons@gmail.com
Looking to expand my skills in Medical Billing and Coding field with your company
SUMMARY OF QUALIFICATIONS
• Have over two months of medical billing experience and over nine years of working with
insurance companies.
• Knowledgeable of pharmacy dispensing regulations, data systems, billing practices and
policies, and standard medical abbreviations and terminology.
• Understand the importance of, and demonstrates a customer service philosophy.
• Strong organizational and time management skills.
• Excellent written and verbal skills.
• Proficient in Microsoft Excel and Word.
EDUCATION
• Diploma, Medical Billing and Coding, Anthem Career College - Nashville, TN - GPA
3.74
• Certificate, Training in Retail, Management & Supervisory - Tennessee Technical -
Nashville, TN
• Associates Degree, Administrative Secretary - Miami-Jacobs College of Business -
Dayton, OH GPA 3.50
BILLING /ADMINISTRATION
• Responsible for monitoring accuracy of documentation including diagnostic to include:
billing, collections, posting charges, data entry.
• Created monthly reports using Excel to post payments in accounts receivable and
payable.
• Performed customer billing and accounts receivable activities, including sending
invoices, payment collection, and cash application.
• Typed correspondence letters to various organizations to attend special events in the
community.
2. Danielle R Simmons 615-973-3656 daniellerrsimmons@gmail.com
CUSTOMER SERVICE
• Responded to telephone inquiries and complaints using standard scripts and procedures.
• Gathered information, researched/resolved inquiries and logs customer calls.
• Communicated appropriate options for resolutions in a timely manner.
• Informed customers about services available and assesses customer needs both on the
telephone and in person.
• Assisted therapists and RN with visits to see patients in and outside the facilities by
scheduling the visit via the workflow through the computer. Also setup referrals(new
patients) on the computer and schedule the “start of care” visit. When documents were
received via computer drive for a patient, documents would be renamed, processed and
attached to the electronic file..
TEAM LEADER/SUPERVISION EXPERIENCE
• Trained and mentored 10 personnel with work performance, customer service, and
product demonstrations.
• Acted as the department contact for all issues and questions.
• Provided direction and leadership to associates.
• Identified, communicated and ensured all quality standards were met within the
department.
• Researched issues, problems or concerns and recommended solutions. Used problem
solving skills.
• Met customers requests, commitments, and quality standards in a timely manner.
• Assisted in administering policies and procedures.
PROFESSIONAL WORK HISTORY
• Intake Specialist, Brookdale Senior Living, Brentwood, TN, 1/2015 – 4/2015
• Attendant On Duty (AOD), Sophia’s Heart, Nashville, TN, 08/2014 - Present
• Medical Billing Specialist (Externship), Mid-State Endocrine Associates, Nashville,
TN, 06/2014 - 08/2014
• Student, Anthem Career College, Nashville, TN, 08/2013 - 08/2014
• Customer Care Rep., CVS Caremark, Nashville, TN, 04/2013 – 10/2013
• Trip/Fuel Auditor, Comdata, Brentwood TN, 08/2010 – 03/2013
