1. SUMMARY OF QUALIFICATIONS
Focused, results-driven Operations Manager with experience working within fast-paced environments in the Durable
Medical Equipment industry, with an emphasis on targeted plans, efficient procedures, productive operations, and
excellent customer service. Innovative, self-motivated leader who creates customized solutions for clients, colleagues,
and the company as a whole. Strong communication skills to work with individuals of all professional levels and personal
backgrounds. Effective management skills to lead successful teams and seamless operations.
AREAS OF EXPERTISE
Durable Medical Equipment (DME) • Orders, Deliveries, Set Up, and Service • Team Training and Management
Customer Relationships • Account Management • Equipment Maintenance and Upgrades • Standards and Compliance
Purchasing and Inventory • Vendor Management • Accounts Receivable/Accounts Payable • Operations Management
HIGHLIGHTED ACCOMPLISHMENTS
Consistently met or exceeded targeted goals in all positions.
Earned high marks on performance reviews and excellent scores on customer satisfaction surveys.
Successfully manage teams of up to 10 members through comprehensive training and a natural leadership ability.
Implemented policies that improved efficiency, including changes to equipment loading and unloading, weekly order
requests, and staggered schedules.
Instituted effective controls for overtime and other expenses that maximized profits for Reliable Medical Supply.
Led the EMMA Program, a program that dispensed medication to patients and ensured hospital compliance.
Known for having a positive attitude and strong work ethic.
Regularly receive compliments from clients, managers, and colleagues for delivering excellent results and service.
EXPERIENCE IN THE DURABLE MEDICAL EQUIPMENT INDUSTRY
Director of Operations | Reliable Medical Supply | Des Plaines, IL 2011 – 2016
Oversee all aspects of sales, service, and business operations, managing teams and daily activities while implementing
strategies that increase revenue and customer satisfaction.
• Research, purchase, price, and prepare equipment to be sold. Regularly evaluate vendors and vendor contracts to
obtain quality goods at competitive prices. Monitor inventory to ensure optimal levels while minimizing surplus.
• Train and manage a team of field technicians. Work with team members on best practices for product delivery and
customer service. Create routes and dispatch technicians for deliveries. Monitor performance and manage human
resource functions such as orientation, scheduling, overtime approval, professional development, and reviews.
• Work directly with customers. Build rapport while delivering and setting up equipment. Utilize relationship-based
strategies to encourage loyalty and repeat business. Serve as a main point-of-contact for questions and issues.
• Manage operational, financial, and administrative functions. Create customer invoices and manage accounts.
Oversee budgets and P&L statements, carefully tracking income and expenditures. Attend management meetings to
present reports and offer recommendations for continued success.
Service Technician | Baar Home Medical | Channahon, IL 2008 – 2011
Travelled throughout the region to deliver, install, repair, and maintain durable medical equipment to business and
residential customers.
• Created delivery routes and delivered equipment as scheduled. Instructed customers on the proper use of medical
equipment such as hospital beds, respiratory equipment, and wheelchairs. (Continued on page 2)
C H R I S T O P H E R S I S K
345 Hickory Avenue • Romeoville, IL 60446
Telephone: (630)664-2306
Email: schrissisk1968@yahoo.com

2. EXPERIENCE IN THE DURABLE MEDICAL EQUIPMENT INDUSTRY, CONTINUED
Lead Delivery Technician | Prism Healthcare Services | Schaumberg, IL 1998 – 2008
Supervised teams and activities involved in order processing, delivery, and set up of durable medical equipment while
personally managing a daily customer route.
• Trained drivers and created delivery schedules on a daily basis.
• Set up equipment, instructed customers on usage, and returned to maintain equipment that included hospital beds,
concentrators, nebulizers, wheelchairs, respiratory enteral, and DME equipment.
ADDITIONAL WORK EXPERIENCE
Previous experience includes positions as Warehouse Supervisor and Delivery Driver for Dennan Office Supplies and
Renovation Supervisor for Chemlawn. More information on these positions can be provided on request.
EDUCATION, CERTIFICATIONS, AND TRAINING
Durable Medical Equipment (DME) Certification
College Coursework, General Studies | DeVry Institute of Technology
Diploma | Romeoville High School
Completed numerous seminars and on-the-job training sessions on topics involving business operations, customer
service, leadership, and management.
TECHNICAL/COMPUTER SKILL SET
Windows Operating Systems and Microsoft Office Suite (Outlook, Word, Excel)
Accounting Software (QuickBooks)
HME/DME Billing Software (Brightree)
Web-based tools for online research and communication
C H R I S T O P H E R S I S K
Page 2 of 2
Telephone: (630)664-2306
Email: schrissisk1968@yahoo.com