CHAPTER 1INTRODUCTION        Before starting to mention about Cooperative Education in Tourism Industry, I wouldlike to in...
opportunity to work on many tasks, to build such a great connection with the company’sstaff, to fulfill my desire of wanti...
CHAPTER 2DETAILS OF THE INTERNSHIP1. PRATICUM HOSTName: Pacific World (Thailand) Co., Ltd.Address: 511 Sri Ayuthaya Road, ...
•   To take responsibilities on the guide’s meeting for example: to create the meeting       agendas, prepare the meeting ...
5. BACKGROUND OF THE HOST              Pacific World is the leading destination management company in Asia which   was fir...
6. ORGANIZATION CHART      As the following organization chart, I have worked with the departments that were   highlighted...
workplace or the real working environment with 2 professional and                     excellent destination management com...
Working with this company is totally worth for me and all the tasks                     that I was assigned absolutely cha...
   Contact Information                           Address: 511 Ayuthaya Road, Thanonphayathai, Rajthevee                  ...
internship. Anyway, it also relates to the desire to work with the                           company or with the position ...
   To add the supplier information to the Atlas program : as I said                               that the Atlas program ...
   To work as the call center of the company: I was responsible                               for picking up all incoming...
   To create the department’s memos to inform the tourist guides                               and transfer men : I was a...
company’s policies but I would like to thank my supervisor for                               his brave to let be part of t...
input the new information to the SWS (Supplier Websites)                               which created my company under the ...
• Comparison of my expectation and achievements or the reality of the                    internship                       ...
lot about how to work with other people as the team and how to                           co-work to run the tasks successf...
the problems. Moreover, I have gained some different working                           styles from both working at the off...
absolutely strong and maybe it was because I have been assigned to do                     so many tasks as well as to work...
work with other people, to understand people and how to think                               positively in order to run man...
   English for Business Communication: I have gained the                               Business Communication skills from...
   Thai History: every observation trips that I have gone                               emphasized me that the Thai histo...
   Thai Tourism Attraction Studies: I got many knowledge about                               the various tourist attracti...
with the changes from client’s sides as well as from the                               supplier’s sides then I had to be v...
they could try to be flexible sometimes but not to break the                               rules or laws.                 ...
me even though I was not the real tourist guide but I was his or                               her assistant therefore, I ...
important parts in tourism industry that could generate and                               distribute income to local peopl...
tourist who vomited then I knew exactly that how to provide                               the first aid for her. The ways ...
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.
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The report of my internship with Hotelbeds : Pacific World (Thailand) Co., Ltd.

  1. 1. CHAPTER 1INTRODUCTION Before starting to mention about Cooperative Education in Tourism Industry, I wouldlike to introduce myself briefly first. I am the 4th year student who is presently taking atourism industry major of Bachelor of Arts. I have spent my time for 3 years on studying inseveral classes to get to know the core and necessary lessons and knowledge so that I canapply or adapt the classes with my work integrated learning and more importantly with myfuture career. I have studied hard and spent my effort on every single lesson from college;even so my knowledge and experiences from the classes are still not enough for me to boostmy future career. Therefore, to lead the way as well as to obtain the working experiences, mycollege realizes that the student should be provided a chance to experience and gather theknowledge from the real workplace. Then from the kind support of my college, I have suchan amazing chance that I never thought that I could have it in my life to be part of 2 great andprofessional destination management companies: Exotissimo Travel (Thailand) Co., Ltd formy Pre-Cooperative Education and also Pacific World (Thailand) Co., Ltd for this internship. As far as I am concerned, the Cooperative Education in Tourism Industry: WorkIntegrated Learning is totally completely essential for all those who are the 4th year studentslike me. Personally this work integrated learning course or this internship is just like the pathway to lead the students to enhance their future careers as well as to give them the ideas ofworking in tourism field or even to hit the goals of their careers for those who are fond ofworking in hospitality and tourism industry. I strongly feel like I am luckier than somestudents that I had such a wonderful opportunity to experience the real workplace or the realworking environment with 2 professional and excellent destination management companiesfor more than 6 months. One was Exotissimo Travel (Thailand) Co., Ltd and the other onewas Pacific World (Thailand) Co., Ltd. I would like to briefly present my ideas of choosingthe second company as a host enterprise for my work integrated learning course. Beforestarting to express my reasons, I would like to introduce a little bit about Pacific World(Thailand) Co., Ltd. The company is one of the biggest and most successful tour companiesof the world and certainly, the company is great at its events running system in order toprovide such unforgettable and excellent MICEs. After establishing the company for over 30years then, the company owners wanted their company to be greater by merging the companywith Tourismo Asia which owned by a Thai businessman under the name of Hotelbeds.Later, both companies are part of TUI Travel Co., Ltd which is owned by a Spanish man.Therefore, the company is absolutely professional in tourism and of course the company cantotally grow up faster or even fastest in the tourism field. Honestly I don’t know much aboutthe company working system or company characteristics but I have expected a lot beforestarting to do an internship with the company. For instance, to learn and to gather manyworking experiences, to have a chance to deal with many problems as I would have a goodB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 1
  2. 2. opportunity to work on many tasks, to build such a great connection with the company’sstaff, to fulfill my desire of wanting to work for a foreign company as well as to enhance myworking attitude forward hospitality and tourism market. The examples that I have mentionedabove were just a half of my expectations that I wanted from the company because I wasgoing to work for a big company then my expectation had to be big too. At the very first time that I contacted with the HR staff of the company who took careof the trainee students, she said to me like the company did not have policies to let thetrainees work out of the office. Then, that speech worried me a lot but I already decided to doan internship with this company and I also had plan to experience a lot of things that I havenot learn or get from classroom or anywhere else except this company. Later, I tried tomotivate my own self by thinking that I would have a chance to touch the professionalworking system of the company with many foreigners because I am fond of Western workingstyles more than Thai. So, I just never gave up to work as a trainee of the company andlooked forward that the company would give me an opportunity to experience the way itworks. Once again, the company worried me because I had to do an English test to make surethat my English skills were good enough to be part of the company. Fortunately, I finallyobtain such unforgettable chance to work with the company. Then I was really happy andtotally curious that the company could fulfill my expectations or not. I just had one idea that Iwould wait to see what would happen next. As a result of my internship hours withOperations and Contracts Department, surprisingly I can say that what I got from these 2departments and company could exceed my expectations because I could learn a lots of newthings, handle with many interesting and difficult tasks sometimes as well as unthinkably, Icould have such great moments to observe the tours and to be a staff of company’s event.What more can I say? I really don’t know or even have an idea how to thank the company, allnice company’s staffs and my trainee friends for every helpful support to make my internshipmore successful. I totally could hit my internship goals from the advice, suggestions andassistances from all those people that I have mentioned above. Additionally my internshipwould not have been absolutely successful without every sincere support and advice from mykind advisors: Aj. Siripen who was my inspector for this internship and Aj.Sakul who wasmy advisor. They both always concerned about my internship as well as my future career.Even though, I was not sure that how to pay back but I will work hard and to keep doingthings great and greater every day of my life.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 2
  3. 3. CHAPTER 2DETAILS OF THE INTERNSHIP1. PRATICUM HOSTName: Pacific World (Thailand) Co., Ltd.Address: 511 Sri Ayuthaya Road, Thanonphayathai, Rajthevee Bangkok, 10400 – ThailandTel : (66) 2-245-5777 Fax : (66) 2-245-5184 Website :thailand@pacificworld.com2. DURATION The duration of my Internship was from 11 th June 2012 – 27 th September 2012. Iworked every day from 8.30 a.m. – 17. 45 p.m. except Saturday and Sunday. However, I hadsome extra working hours on the weekends also in case that I was assigned by the companyto work on those weekends. Regarding to my whole working hours with this excellent andprofessional company, I have worked for the company total was approximately 500hours. I was part of 2 departments so, I separated my works by working as a trainee forOperations Department for almost 3 months and I spent around 350 hours on this department.Besides, I also worked for Contracts Department where I spent about 150 hours onexperiencing the working system as well as the working details.3. SCOPE OF WORK Regarding to work as the trainee student of the Operations Department, I would liketo indicate responsibilities as the following categories: • To create the job order papers for both tourist guides as well as transportation suppliers such as the company’s vans, bus, limousine express services and etc • To add the supplier information to the Atlas program • To print the itineraries for clients from different travel agents worldwide • To prepare the welcome letters, itineraries and all necessary documents for clients from different travel agents • To handle with some guide’s documents such as inform guides about their job orders and to photocopy guide’s documents • To work as the call center officer of the company • To work on some documents in order to support the division manager sometimesB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 3
  4. 4. • To take responsibilities on the guide’s meeting for example: to create the meeting agendas, prepare the meeting room, to inform guide about every single meeting, to be the meeting’s secretary, to create the meeting minutes • To work as English and Thai translator sometimes • To create the department’s memos to inform the tourist guides and transfer men • To work at the airport several times in order to run the inspection trip at the airport, to facilitate the TUI VIP guests, to work as the airport representative of the company for domestic flight guests • To work out of the office sometimes so that to launch the inspection trip such as visit Mo Chit BTS station, Car parking area at the Mirror Shop • To observe the tours conducted by German and English professional guides as well as to be a staff of Bedsonline event Apart from Operations Department, I could have such a good chance to rotate thedepartment to the Contracts Department. I totally could experience the new interesting thingsthat I have not thought that I would have a chance to gain them. Regarding to my workinghours for Contracts Department, I would clarify my responsibilities as the bellowing lists: • To create the hotel’s new contents • To edit and blend the hotel’s contents to be appropriate as well as attractive on website • To upload and update hotel pictures, facts and hotel general and necessary information • To correct the hotel’s contents and information sometimes4. JOB SUPERVISOR When I worked as Trainee Student of Operations Department, My job supervisorname was Mr. Kritsada Thanutkarn and his position is Division Manager for fleet, vehicleassignment, call center officer, airport representative and tourist guides and transfer men ofthe Department. According to, the Operations Department is divided into many brachestherefore, my supervisor is responsible for half parts of this department and the others are theresponsibility of another division manager. When I worked as Trainee Student of Contracts Department, My job supervisor namewas Mr.Kanit Muangnil and his position is Yield Manager for Bangkok Area of theDepartment. As my Contracts Department is divided into many branches according to thehotel areas therefore, my supervisor only takes responsibilities on Bangkok area.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 4
  5. 5. 5. BACKGROUND OF THE HOST Pacific World is the leading destination management company in Asia which was first established in Hong Kong in 1980 and later the company had expanded its branches to China in 1982 and to Singapore in 1989. The company also expanded the offices in Malaysia, Thailand, Indonesia, Cambodia and Vietnam from 1989 to 2003 and then the company totally has 19 offices in 8 different Asian countries. In 2006, Pacific World is integrated as part of TUI Travel PLC and in 2010 the company is merged with one of the biggest inbound tour operator in Southeast Asia: Tourismo Asia. After that in 2011 Pacific World goes global as the MICE providers of TUI Travel and the company also celebrates 31 years opening up new perspectives by joining the European and Indian MICE expertise. Pacific World Asia has unsurpassed experience and expertise in managing events throughout Asia. The company provides events delivery that combines professional organization with the unique flavors of the destinations. During years the company has been offering a one-stop shop service for all of client’s event requirements delivering the very highest level of service for corporate meetings, conferences, congresses, special events, incentive travel programs and CSR activities. In addition, the company is part of TUI travel therefore; I would like to add some information of TUI Travel to present the mother company of the Pacific World. TUI Travel PLC is one of the world’s leading leisure travel companies, operating in approximately 180 countries worldwide. TUI Travel’s vision is to make travel experiences special. Through more than 200 brands it provides more than 30 million customers from over 31 source markets with a wide choice of differentiated and flexible travel experiences to meet their travel needs. The Group was created in September 2007 as a result of the merger between First Choice Holidays PLC and the Tourism Division of TUI AG and is listed on the London Stock Exchange. In the financial year 2010/11 the combined business achieved operating profits of £471 million with £14.7 billion in revenues. Headquartered in Crawley, UK (close to Gatwick airport), the Group operates with 53,000 colleagues and is organised in four Sectors (Mainstream, Accommodation & Destinations, Specialist & Activity, and Emerging Markets). The Accommodation & Destinations (A&D) Sector is a market-leading expert in the supply and (offline as well as online) distribution of hotel accommodation and destination services (tours, transfers, excursions, cruise handling, conferences & events). The Sector is headquartered in Palma de Mallorca, Spain, and enjoys continuous growth with established offices in over 50 countries and an ever growing global market presence, employing approximately 14,000 people worldwide.In the financial year 2010/11, the Sector achieved operating profits of £7 million with revenues of £52 million. Total transaction values (TTV) for the Sector increased by 18% to £2.6 billion (from £2.2 billion in 2010).B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 5
  6. 6. 6. ORGANIZATION CHART As the following organization chart, I have worked with the departments that were highlighted. 7. INTERNSHIP DETAILS 7.1 Section I: Information 7.1.1 Presentation of the Internship • Introduction of your internship presentation As far as I am concerned, the Cooperative Education in Tourism Industry: Work Integrated Learning is totally completely essential for all those who are the 4th year students like me. Personally this work integrated learning course or this internship is just like the path way to lead the students to enhance their future careers as well as to give them the ideas of working in tourism field or even to hit the goals of their careers for those who are fond of working in hospitality and tourism industry. I strongly feel like I am luckier than some students that I had such a wonderful opportunity to experience the realB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 6
  7. 7. workplace or the real working environment with 2 professional and excellent destination management companies for more than 6 months. One was Exotissimo Travel (Thailand) Co., Ltd and the other one was Pacific World (Thailand) Co., Ltd. I would like to briefly present my ideas of choosing the second company as a host enterprise for my work integrated learning course. Before starting to express my reasons, I would like to introduce a little bit about Pacific World (Thailand) Co., Ltd. The company is one of the biggest and most successful tour companies of the world and certainly, the company is great at its events running system in order to provide such unforgettable and excellent MICEs. After establishing the company for almost 30 years then, the company owners want their company to be greater by merging the company with Tourismo Asia which owned by a Thai businessman under the name of Hotelbeds. Later, both companies are part of TUI Travel Co., Ltd which is owned by a Spanish man. Therefore, the company is absolutely professional in tourism and of course the company can totally grow up faster or even fastest in the tourism field. Honestly I don’t know much about the company working system or company characteristics but I have expected a lot before starting to do an internship with the company. For instance, to learn and to gather many working experiences, to have a chance to deal with many problems as I would have a good opportunity to work on many tasks, to build such a great connection with the company’s staff, to fulfill my desire of wanting to work for a foreign company as well as to enhance my working attitude forward hospitality and tourism field. The examples that I have mentioned above were just a half of my expectations that I wanted from the company because I was going to work for a big company then my expectation had to be big too. Even though I have expected that a lots of working experiences would occur to me while I was working at the Operations and Contracts Departments and I could improve and develop a lot of working skills that I had not chance to get from anywhere else because the company is very professional and successful in tourism and hospitality business. After working with the company for almost 4 months, then I felt amazed by the experiences, the developments, improvements, confidences and working skills that I obtained from my workplace. The company gave me chances that I didn’t think the trainee student would have a chance to do some important works such as receiving international phones from clients, to work as the airport representative of the company, to transfer the clients from a shop to their hotel by my own self as well as to work on the hotel’s contents.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 7
  8. 8. Working with this company is totally worth for me and all the tasks that I was assigned absolutely challenge my working ability. I would like to sincerely thank the host company to grow me up as well as to give me more confidence in work then all those experiences and working skills that I have gained from my working hours at the workplace would completely enhance my future career because I am qualified at the Operations tasks as well as some Contracting tasks now. • Start-finish date/ department including the name and the position of your supervisor/ languages at the workplace/ address, telephone, fax, and e-mail  Starting – Finishing Dates The starting date of my internship was 11th June 2012 and the finishing date was 27th September 2012. As for my working hours, I had to work from 8.30 a.m. to 17.45 p.m. every day except weekends but sometimes, I was assigned to do some tasks or to observe the company’s full-day and half-day tours at the weekends.  Department including the name and the position of your supervisor I have worked for 2 departments which were Operations Department then my supervisor was Mr. Kritsada Thanutkarn who was the division manager of the department. For the Contracts Department, my supervisor was Mr. Kanit Muangnil who was the yield manager for Bangkok area.  Languages at the Workplace There are 6 major languages that are used in my workplace to support the company’s working system or the products as the following lists: English, German, Spanish, Italian, French and Dutch. As for the products side, the company provides tourist guides and transfer men in those 6 languages in order to serve the needs of clients mainly from European countries. However, the company also runs the business in other parts around the globe as the company has so many branches worldwide.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 8
  9. 9.  Contact Information Address: 511 Ayuthaya Road, Thanonphayathai, Rajthevee Bangkok, 10400 -Thailand Telephone: (66) 2-245-5777 Fax: (66) 2-245-5184 E-Mail: thailand@pacificworld.com • Objectives of the Internship  To develop the knowledge and working skill in tourism industry in order to be well- prepared for the future career  To create an opportunity to learn from hands-on experience in order to assess the working skills to enhance the future career  To have a better point of view on various business and industries relating to tourism industry degree program  To prepare to have ability to work with others such as colleagues and supervisors, and personalities that meet the requirements of tourism industry’s human resource demand  To build a chance to experience the real workplace as well as the host enterprise’s organization  To build a good connection with the host enterprise, host’s staffs, colleague as well as supervisors  To have an opportunity to gather the numeral challenging problems while working for each department of the host enterprise  To enhance the working personalities, styles and methods at the real working environment  To discipline and to blend the behaviors and personalities in order to get ready for the future career  To have more confidence in work as well as in future career  To have a chance to find one self for whatever their like to work for in the near future  To work professional, effectively, successfully and impressively to build a good reputation for the college because every student is just like the representative of the college therefore, if the student does good things then they would bring a good image to the college too  To create the opportunity to have a future work with the company such as if the trainee student could have effective and professional work or have a good performance while doing an internship with the company then the company would give such a great chance to work with the company after finishing theB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 9
  10. 10. internship. Anyway, it also relates to the desire to work with the company or with the position that the company is going to offer to the student. • Details of my positions according to the job descriptions According to, I have worked for 2 departments therefore, I would like to present the processes of every task that I have been assigned to work for as the following lists:  To create the job order papers for both tourist guides, transfer men and transportation suppliers: I had to enter to the Atlas program which was the core organizational system of the company first. Then there would be documents that collected the all transfer services for each day which separated in English transfers, Italian Transfers and Non-English transfer (German, Spanish, French and Dutch transfers). The transfer documents indicated all necessary information to be input in the Atlas system and to be printed out for tourist guides, transfer men and transportation suppliers especially, the company’s vans. The information that I really needed to put in the system were tourist guide’s names, driver’s names, important notes like pick up time and etc. When I was working to input the information to the system then I strongly had to make sure that every single information was absolutely accurate or if not I directly needed to consult my supervisor. After adding the information to the Atlas program then I had to print all transfer services out which divided into departure transfers, arrival transfers, overnight transfer (pick up time today night but flight departs tomorrow morning), local transfers (hotel to hotel) and terminal transfers(airport to port, port to train station or bus stations and others). Later, I patiently needed to check the accuracy of the job order papers once again then I could highlight each transfer service such as for departure and overnight transfers highlighted by green color, arrival transfer highlighted by yellow color, local transfers highlighted by pink color and terminal one highlighted by orange color. Then, just only the arrival transfers would be attached with the itineraries, welcome letters and necessary documents. Finally, the tourist guides, transfer men and drivers would come to the office to get their job order papers.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 10
  11. 11.  To add the supplier information to the Atlas program : as I said that the Atlas program was the core system for running the tasks of the company therefore, I had to access to the Atlas and add the local supplier information so that they could provide the transportations, drivers, and tourist guides to support the company. The local suppliers that I worked on adding the information for them were Franc & Fresh (Chiang Mai and Chiang Rai areas), Evolution (Trat area) and Trans Island (Samui and Koh Tao areas).  To print the itineraries for clients : I had to log in to the Atlas system then load the itineraries from the Atlas by using the itineraries downloading program, then I had to print the itinerates out separate by travel agents. After that, I had to write down the pickup time on the itineraries by calculating that if the domestic flights then clients needed to be picked up 3 hours before the departure times and for the international one the clients needed to be picked up 3.30 hours before the departure times. Moreover, the reason why the staffs had to write down the pickup time by themselves was because sometime there would be something changes and it would always be better if the pickup time could be indicated by human hands.  To prepare the welcome letters, itineraries and all necessary documents for clients from different travel agents: I had to separate the itineraries by travel agents and match them with welcome letters, company’s brochures and maps. The travel agents that I always worked for while I was working at Operations Department were Hayes& Jarvis, Virgin Holidays, Thomson Tailor Made, Gold Medal, Austravel, Tropical Places, Cathay Pacific, Travelmood, TUI, Mosaico and so on.  To handle with some guide’s documents such as inform guides about their job orders and to photocopy guide’s documents : after printing out the guide’s job order papers then I had to inform tourist guides about their jobs which were every transfer service 1 day in advance. Moreover, when the tourist guides have already done their jobs then they would come to the office to make a photocopy of their documents so that they could get paid for their jobs. At the company, the amounts of money that the tourist guides get paid called as the “Advanced Money”.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 11
  12. 12.  To work as the call center of the company: I was responsible for picking up all incoming internal and external calls to provide the information or solve some problems for callers. Furthermore, sometimes the callers would call the office in order to inform about some information or update about some services. The principle callers of the company were tourist guides, drivers, counter sales services and clients (domestic and international caller) and so on. At the end of each day, I had to record the problems that receive from every caller and e-mail on the Logbook of the department.  To work on some documents in order to support the division manager sometimes: I was assigned to create some documents submitted to the division manager such as the shuttle bus services at Suvarnabhumi Airport, shuttle boat services from riverside hotels: Millennium Hilton Bangkok, Shangri-La Hotel Bangkok, Peninsula, Mandarin Oriental Bangkok and Anantara Riverside Bangkok (formerly, Marriott), vehicle inspection form, and so on. Sometimes, the manager consulted me about how to use some English vocabulary too and that made me think that maybe he just wanted to prove me about my English skills.  To take responsibilities on the guide’s meeting for example to create the meeting agendas, prepare the meeting room, to inform guide about every single meeting, to be the meeting’s secretary, to create the meeting minutes : according to the guide’s meetings were usually held every month therefore, I was to assigned to work as the meeting secretary then I really needed to study and search the useful information for launching the meeting including the meeting agendas, meeting room organization, meeting minutes and so on. I had to work step by step starting from create the meeting agenda, inform guides about the meeting time and room, brief agendas, participate the meeting to record the overall result as well as to create the meeting minutes.  To work as English and Thai translator sometimes: I was assigned to translate the working problems of the department gathered from the staffs from Thai to English.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 12
  13. 13.  To create the department’s memos to inform the tourist guides and transfer men : I was assigned to create the memo about the update transfer policies to inform tourist guides, transfer men, airport representatives and all those people who related to the services.  To work at the airport several times in order to run the inspection trip at the airport, to facilitate the TUI VIP guests, to work as the airport representative of the company for domestic flight guests : I was assigned by my supervisor to inspect the airport to update the information of the airport in order to provide the professional services to the clients, to welcome and facilitate the TUI VIP guests, to inspect about the airport representative’s duties and tasks, to work as an airport representative to welcome VIP and domestic guests and to transfer the guests to the airport with company’s transfer man. Sometimes, I had such thinkable chance to lead the domestic guests from the arrival passenger hall to the van.  To work outside the office sometimes so that to launch the inspection trip such as visit Mo Chit BTS station, Car parking area at the Mirror Shop: I was assigned by my supervisor to go on inspection trip at the Mo Chit BTS station and Car parking in order to run the tasks to welcome Bedsonline guests and lead them to Samphran Ground and Zoo. Then, I had to co-work with my supervisor, company’s staffs as well as my trainee to have the works done successfully and professionally. Before, going on the inspection trip my friends and I really needed to prepare all the necessary and useful information for the inspection procedures. Additionally, we all had to predict about the problems that could happen while we launched duties on Bedsonline event day. When I was at Mo Chit BTS station then I had to discuss working procedures and separate the duties for each person in my team. Moreover, we also discuss the stuffs that we needed to have on the real working day.  To observe the tours conducted by German and English professional guides as well as to be a staff of Bedsonline event: I was assigned to observe the company’s half-day and full-day tours conducted by German and English professional guides. Surprisingly, I didn’t think that I would have such a great chance to observe the company’s tours like this because of theB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 13
  14. 14. company’s policies but I would like to thank my supervisor for his brave to let be part of the company’s tours. At that time, I could assist tourist guides to facilitate and accommodate clients too. Moreover, it was great for me that I could have a chance once again before I moved up to work for the contracts department that I was assigned to work as the Bedsonline staffs to conduct the guests from Mo Chit BTS station to the Samphran Elephant Ground & Zoo. I totally could learn how to co-work with the driver as well as my team to run the Bedsonline event smoothly and impressively. Besides, I could have such a great chance to move up to the Contracts Department. I totally could experience the new interesting things that I have not thought that I would have a chance to gain them from anywhere else. Before starting to mention about my working procedures at the new department, I would like to present about the nature of the 2 departments that I have worked for. Regarding the Operations Department, it was a kind of very lively environment where the staffs could talk, discussed the problems, ate, watched TV, listened to the music or even could have a nap. The nature of the department was always like this because all staffs here were Thai and they just wanted to relax. Even though this department didn’t strict much about the rules but they still could handle their tasks effectively, promptly and accurately. As for the Contracts Department, they were many foreign staffs who worked here and there were also so many hotel representatives or other visitors visit the department every day therefore, the nature of this department was a little bit stressful and quiet in order to maintain the company’s image as well as the credibility between the company and hotel supplier partners. Regarding to my working hours for Contracts Department, I would point out my responsibilities as the bellowing lists:  To create the hotel’s new contents: after moving up to the Contracts Department then my supervisor assigned me to create the content’s the new established hotel from many areas in Thailand such as I had to create the general information, the map –GPS coordinates, building information, types of hotel, credit cards accepted, airports/ports, distances, points of interest, beach, room facilities, hotel facilities and services, meals, sports/entertainment, hotel location and etc. The tools that I was supposed to have to enhance my tasks were hotel CDs, brochures, pictures, factsheets, and others then I couldB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 14
  15. 15. input the new information to the SWS (Supplier Websites) which created my company under the brand of “Hotelbeds”.  To edit and blend the hotel’s contents to be appropriate as well as attractive on website: I sometimes had to edit and blend the information from the hotels by my own writing styles because I could not use the raw information that I got from hotels and add them to the company websites and the company had no right to use the original information from hotels. Therefore, I totally needed to practice my writing skills to produce a good hotel contents a lot. After editing the hotel information for instance the introduction of hotel, uniqueness of hotel, room facilities and so on. Then, I could input the information to the SWS and wait for the approval from the Thailand content department and once again the information needed to be approved by the head office in Spain so that the new information that I has already added would be showed on SWS. Additionally, for the hotel partners would see the hotel information on SWS but for the clients would see the information on “Hotelopia” website.  To upload and update hotel pictures, facts and hotel general and necessary information: I was assigned to upload the pictures and the facts gathered from hotels’ factsheets for the new hotels on SWS as well to update the pictures and also the facts for the old hotels that already had the information in the system.  To correct the hotel’s contents and information sometimes: while working on updating and uploading the hotel information then I could experience some incorrect information and I absolutely had to contact my supervisor directly about the mistakes then he could give advice to me so that to solve or correct the information. Of course, I always had to consult my supervisor before changing or correcting the information and I didn’t really want to make mistakes about that because some information that I have changed would be temporarily showed on the SWS.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 15
  16. 16. • Comparison of my expectation and achievements or the reality of the internship According to I have experienced lots of experiences and working skills to happen to me while or after I finish my internship, so I would like to indicate the major expectations of mine and the achievements that I have gained from my workplace.  To have such a great chance to develop and improve the knowledge and working skills in tourism industry so that I could have the working experience and skills to support my future career : I think that all the tasks that I was assigned could totally exceed my expectation because I could learn a lot of things such as to creating the job order papers for transfer services then this task let me knew all the procedures of the transfer services since the clients books the services till the end of services and I got to know all the procedures of the Operations Department to run the working system and what the department should do first when there was a service booking. Furthermore, according to the tourist guides and drivers would come to the office every day to discuss the problems happened while they were working, sometimes the clients would call directly to the office to compliant or admire about the services and I could have a chance to be a secretary of the guide’s meeting therefore, I could know the current issues or problems of the company from the tourist’s guide opinions now. Finally, I could not jump to another expectation of mine without talking about a chance that the supervisor let me work as the call center officer because it was an amazing chance for me and I could experiences how to solve each different type of problem such as how to deal with the cancelled services and how to handle the problems when the tourist guides could not find the clients on board or when the tourist guides could not find their guide. I think that the working as the operations officer is tough sometimes because there will be so many problems that I have to handle, even so I still enjoy working with the problems because they challenge my working ability as well as the decision to solve the problems.  To learn and get to know how to work as a team with other staffs, colleague, host supervisors or even trainee friends: when I was working at the trainee student of both departments I could learn aB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 16
  17. 17. lot about how to work with other people as the team and how to co-work to run the tasks successfully and effectively because I was always assigned to work with some colleague and some trainee students. I think that when someone work with other people then he or she might have some working problems with the others because this is a normal thing to happen while working but the important thing is that he or she has to know how to deal with that working problems or sometimes, try to listen to other people’s ideas would be a good way too. My working hours at the company could meet my expectation about the team work skills.  To have a chance to get to know the host organization: I could build an opportunity to know to company more even I was a little bit confused about the organization of the company because there were so many departments and maybe it was also because the company is taking care by the TUI travel now. Therefore, there were so many things that I had to get to know while I was working with the company such as the departments, some branches of the mother company “TUI” such as airtour agent, intercruise agent, hotelextra, bedsonline, mosaic and so on.  To have an opportunity to gather the numeral challenging problems while working for each department of the host enterprise: I totally exceeded my expectations from my tasks especially, when I was working as the call center officer because this is one of the best way to gather the various interesting problems then I could learn how to handle with different kinds of problems from my supervisor because he always advices me how to solve every single problem and sometimes he let me tried to solve the problems by my own self. I could experience and confront some working problems while I was working at the temporary airport representative, to observe a tours, to be the Bedsonline staff as well as to transfer the tourists to their hotel  To enhance the working personalities, styles and methods at the real working environment: while I was working with the company then I could grow up myself a lot especially, my personality, styles and methods to work and I considered something that it didn’t matter about how you deal or handle the problems but you needed to know exactly how to solve the problems because people always had different styles of solvingB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 17
  18. 18. the problems. Moreover, I have gained some different working styles from both working at the office and out of the office. I would like to say that this internship is strongly a good tool to enhance my confidence in works.  To have a chance to find myself about the desire to work: according to, I have worked with many different kinds of work such as working as the operations officers, call center officer, airport representative, assistant of tourist guide, MICE staffs and contracting staff. Then all the positions that I have assigned to work for gave me the ideas of the job descriptions of each one and my working experiences emphasized me that I still would love to be a tourist guide or operations officer. I could achive my expectation of having a chance to touch the different types of works.  To create the opportunity to have a future work with the company: honestly when I was first applying to do internship with the company then I thought that I would have a chance to work with the company and of course I was looking forward to having some position of the company after I finished my internship. After working with the company for almost 3 months, then the HR staff offered me some job that I had to apply first. However, the position that she offered me didn’t what I want and I am bored of working only at the office. Then I decided to apply for a job that I really wanted with another smaller company. I never felt sorry to not get a chance to work with my internship workplace because I enjoy working at the office sometimes and out of the office sometimes too. • How strong is the correlation between this experience and the class room knowledge Concerning the correlation between my internship experiences and the class room knowledge, I personally would like to say that I could totally completely adapt most of my lessons that I have studied for almost 4 years with my working hours in order to support every single tasks or assignment that my supervisor assigned me to do. If someone asks me about how strong of the correlation between this internship learning experiences and my lessons from college is, then I could answer immediately without doubt that the correlation isB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 18
  19. 19. absolutely strong and maybe it was because I have been assigned to do so many tasks as well as to work with many different types of people. I was really lucky to have a chance to be part of the company for a while because I could experience a lot of things as well as I could adapt various classes that I have studied at the college to support my working hours. I never felt upset or disappoint to work with the company. Therefore, now I don’t want to waste time anymore. It’s about time to indicate about the relationship between my lessons and the internship experiences as the following lists:  English for Daily Life Communication: I have gathered the knowledge of basic English conversation and vocabulary, the business letter writing skills and other daily life English communication dialogues therefore, I really could adapt my knowledge to boost my duties while I was working as the call center officer of the Operations Department because I sometimes would have a chance to received the calls from foreign clients such as when they called from hotels, the airports and from their home countries.  Reading for Efficiency: I have gained the English reading skills from this class therefore; I knew exactly how to skim, scan as well as to point of the main ideas of the English documents that I was always assigned to do the tasks in English only. I would like to give some examples about how much I could apply the class with my working hours such as when I was assigned to record the daily problems that collected from e-mails and phones to the Operations Department Logbook then I had to summarize each problem shortly to the Logbook. In addition, when I have to create the update transfer memo from the manager’s e-mail then I really needed to know how to point out the main ideas of the transfer policies and tried to make it short to be easy for tourist guides, transfer men and other concerned people to keep in their minds.  General Psychology: I have experienced the characteristics of human as well as the mental methodology of human being therefore; this class gave me the social and psychology skills to work with other people especially, the company’s staffs who I have worked with, the clients who I had to provide them a service, and others. This class gave me more ideas of how toB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 19
  20. 20. work with other people, to understand people and how to think positively in order to run many tasks successfully and correctly.  Information and Communication Technology: I have collected the ideas of how to use the Microsoft office programs, picture editing programs, e-mail and other computer programs since I have attended this class at the first year of my study. Therefore, I completely needed to use all those computer skills that I got from this class to enhance my every day working hour. Especially, when I had to work as the trainee student of the Contracts Department that I was assigned to create the hotel’s new contents, upload and update the information and pictures then I totally had to recall my skills of using diverse Microsoft office programs and computer programs, especially the Microsoft Excel Program, Microsoft Picture Manager and the Picture editing programs.  Creative Thinking and Decision Making: I have studied about the Statistics from this class therefore; when my supervisor assigned me to calculate about the mobile phone payment of the Operations Department for each month then I thought that this class could help me a lot.  Introduction of Hotel Operations: this class gave me the ideas about the hotel room types, hotel categories as well as the hotel operations system and organization therefore, I could adapt the knowledge that I have gained from the class with my tasks while I was working to create the hotel’s new contents.  Thai Arts: I have gathered the knowledge about Thai architectural styles and the Thai Arts from this class especially, the specific words to call each structure, architectural style or each point at the main tourist attractions such as the Grand Palace, the temple of the Emerald Buddha, the Reclining Buddha temple, the Marble temple and the Golden Buddha temple therefore, I could apply the knowledge while I was working outside of the office as the company’s observation tour staffs so that I could understand about the explanation of tourist guide. After the observation trip then I needed to do a report to submit my supervisor about all the programs, schedules, and the problems happened on the trips.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 20
  21. 21.  English for Business Communication: I have gained the Business Communication skills from this class therefore, when I was working at the call center then I could talk to my clients appropriately and correctly. Sometimes, I needed to contact the foreign staffs of my company too because we had to handle some work together. Moreover, the business e-mail was completely important to me while working at the Operations Department then I had to record some problems from the e- mails and also while I was working for the Contracts Department then my supervisor always assigned me to work via e-mail in English version because he sat very far from me. I don’t know what I can say more but working with this company certainly challenged my English skills.  Writing for Efficiency: I got the ideas of how to write the appropriate and clear English business letter or e-mail from this class therefore, while I was working as the call center then my supervisor asked me to write some business e-mail for him sometimes as well as I had to response the English e-mail to my supervisor while I was working as the Contracts Department trainee.  Tourist Guide: I have obtained the guide’s duties and the techniques of being a good tourist guide. Then when I had to go on my observation trip for half-day and full-day trips of the company, I could apply the knowledge from class with my observation and I always realized what the guide should do or should not do. Of course, I also consulted and share the experiences with tourist guides about their works too and some tourist guide said to me like “Being a tourist guide doesn’t mean you have to work hard but you have to work smart”. Additionally, there was an awesome statement that a tourist guide said to me that I could not forget it which was “there is no rules and regulations of being a tourist guide but you are supposed to know how to work without any complaints from clients”. After the observation trips, I considered that what the tourist guides said to me were right because every tourist guide or every person had their own personality or ways to work therefore, people just needed to know how to work successfully.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 21
  22. 22.  Thai History: every observation trips that I have gone emphasized me that the Thai history was totally completely beneficial and essential of being a tourist guide because I always experienced that the tourist guide gave and explain some Thai history to clients. Of course, the clients would love to hear about the Thai history and they seemed to enjoy and impress with the ways a tourist guide interpret the information.  Southeast Asian Studies: I have gained some general information of the Southeast Asian countries while I was studying in this class. Certainly when I was observing the tourist guide conducting the tours then some clients asked about some information that was the comparison between Thailand and other Southeast Asian countries. Then, I just realized that the knowledge of other countries is important of being a tourist guide too even domestic and inbound tourist guides.  Airline Reservation and Ticketing and Airlines Business Studies: I have obtained the knowledge of airline codes, airport codes, and some flight information from these classes therefore, while I was working for creating the transfer services then I was supposed to know about the domestic and international flights that could be indicated by the airport codes, airlines codes or many I could check from the flight state website that the website would clarify about the flight information. Moreover, the class always gave me the ideas of airline home countries then I needed to recall my knowledge again because the airline home countries would indicate about the origin airport of the clients because sometimes there were some problems about client’s flights.  Arts and Music Appreciations: this class gave me the ideas of Thai performance and musical instruments therefore, when I was on observation trip then the clients asked a tourist guide about some Thai performance which was “Khon or Thai Masks” then I considered that the Thai performance was very important thing that the tourist guide is supposed to know too because the clients might have some questions about this and the Thai performance interests them.B. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 22
  23. 23.  Thai Tourism Attraction Studies: I got many knowledge about the various tourist attraction throughout Thailand therefore, I could apply this class with my tasks when I was assigned to go on observation trip then I really needed to know about the locations of each tourist attraction, the main interesting points of each tourist attraction and how to lead a tour in each tourist attraction. I have realized that this class was one the most important knowledge that a tourist guide supposed to have. Moreover, when I was working for Contracts Department then I could use this class to adapt in order to create the hotel’s contents about the points of interest (tourist attraction) nearby the hotels. The procedures of creating the points of interest contents of mines were I categorized the tourist attraction by areas then I had to consider about the hotels’ locations then I just match the tourist attraction of each area to hotel’s locations. I also needed to input the distance and traveling time to the tourist attraction from hotel then, I used the google map to help me about the distance and traveling times because my supervisor had already advised me how to search the information from the google map.  Thai Tourism Industry: I have gained the ideas of tourism industry in Thailand would be like in Thailand therefore, I could adapt and apply all knowledge that I got from class to my observations tours to experience the different styles to conduct a tour of different tourist guides. I would like to give an example of the relation of this class to my internship experiences which is when I was observing a tour with a professional tourist guide then I could apply the Thai tourism trends that I have obtained from class to consider about the characteristics as well as the tourist’s expectations and desire to travel in Thailand.  Service Psychology: as far as I am concerned about my working hours at the office and outside of the office, I directly had to adapt the knowledge and all experiences that I got from this subject because I was working for the tour company which has to consider about what client’s wants and how to satisfy our clients so, the service-minded person is an important element of the company that intends to provide services to clients. Therefore, I always had to try my best to be an professional service –minded person and sometimes, I needed to handledB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 23
  24. 24. with the changes from client’s sides as well as from the supplier’s sides then I had to be very kind and to be acceptable and flexible for every change that could happen while operating or providing services.  English for Tourism1 and 2: regarding to these two subjects, I could totally adapt them with every single assignment because I have worked with a tour company and these subjects were totally very beneficial for all my works. Theses 2 subjects gave me lots of the ideas about the tourism vocabulary and how to apply English with the tourism field such as when I was assigned to work as the call center officer then there was a call from tourist guides and I really had to use some tourism technical words with them. The examples of tourism vocabulary were roundtrip, excursion, day trip, transfer in, transfer out and so on.  Buddhism in Thailand: while I was working to assist company’s professional tourist guides then at many temples in Bangkok then I absolutely had to apply the knowledge from this subject to my working hours because sometimes, the tourists or clients might ask about the Buddhism, the Buddhist monks’ practices at the temples and etc. I had to recall the knowledge from this class a lot and of course, I myself have a Buddhist blood too. Therefore, I could answer the client’s Buddhist questions immediately and correctly.  Thai Tourism Law: when I was working out of the office then I could consider about the rules and regulations of being a tourist guides according to Thai Tourism Law. I thought that my working experiences to follow tourist guide’s duties then I had to recall my knowledge from this class a lot because I had to consider that what guides should or should not do on their working hours. For instance, all tourist guides are supposed to have the guide license in order to conduct a tour but I sometimes saw that there was some tourist guide didn’t hold their license while they were working. Then I realized that how those people could ran their tours without licenses. In addition, I have seen a tourist guide drank alcohol while he was working at a tourist guide when his tourists were on their leisure times. After observing several tours, I had the ideas that the tourist guides still had to abide by the tourism laws strictly or maybeB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 24
  25. 25. they could try to be flexible sometimes but not to break the rules or laws.  Thai Society, Culture, and Festivals: I strongly could adapt the knowledge from this class with my working hours while I was working as a tourist guide’s assistant to facilitate tourists because at that time the tourists asked me about some Thai cultures and festivals so that I could try to explain about all those Thai cultures and festivals that the tourist wanted to know. I really appreciated my tourists because they were interested in Thai cultures and certainly, I always would love to share and to present my Thai cultures and uniqueness to them. My working experience to observe the tours gave me the ideas that this subject was completely vital for being a tourist guide because a tourist guide is a kind of person who is supposed to know about Thailand very well such as Thai cultures, traditions, society, festivals, and all about Thai. Besides, I personally think that a tourist guide is just like the representative, ambassador, educator, entertainer and interpreter to present about the good image, authenticity, uniqueness, and the reputation of Thailand through their working hours.  Consumer Behavior in Tourism Industry: regarding to the Consumer Behavior subject, I could directly use this subject when I was working as the assistant of tourist guide because then I really concerned about this subject that the different characteristics or even demographics of tourists would make the touring styles different and then the touring techniques or methods to accommodate tourists were also different. For instance, the German tourists that I have experienced they enjoyed travel and get to know about the story and information of each tourist attraction a lot then I saw that the tourist guide had to find the technique to interpret the information interestingly. Moreover, the German people always enjoyed their privacies then while I was working to facilitate them I just tried not to disturb them so much.  Geography of Tourism: I could apply this subject while I was working in order to observe the tours then, I really had to know about the geography of each area that included in my tours so that I could answer my tourist some information if they askedB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 25
  26. 26. me even though I was not the real tourist guide but I was his or her assistant therefore, I was supposed to know about the geography of my tourist attraction too. As a result of the relation between this subject and my working experience, I think that this class is one of the important classes for a tourist guide because the geography of tourism is always helpful and beneficial for him or her.  Public Speaking Skills: I have gathered the speaking skills from this class such as how to deliver a good, clear, accurate and appropriate message to other people , how to have an effective and successful speech as well as how to be a good speaker. So, I would say that I could apply various public speaking skills that I have gained from this class to my working hours especially, when a tourist guide let me to conduct a couple from gems gallery to Royal Orchid Sheraton because he had another tour to take care in the afternoon. Surprisingly, I have not thought that I could have such a brilliant chance to guide the company’s tourists like this because I have not had a chance to conduct the real foreign tourists before. Even thought it was just a short period of time that I could have a chance to practice my tourist guide skills then I just tried to explain every single interesting point to my tourists because I didn’t even know that I had to guide a couple of tourists by my own self therefore, I didn’t prepare myself before running a duty for this trip. My strength for this circumstance was the English skills as well as the tourist guide skills that I have obtained from many several classes at the college.  Business Communication Skills: this class gave me the ideas of how to write a good English business letters and e-mail and how to have a good English business communication. Therefore, when I had to write the business e-mail to other co- workers then I knew exactly how to write the business e-mail and what I could and should put in my e-mail. This class helped me a lot and I didn’t have to spend much time on the business e-mails. It was really beneficial for me because I could have a chance to do another assignment too if I could have more time.  Sustainable Tourism Management: when I was working with the tourist guides of the company then I totally realized that a tour company and company’s tourist guides were the mostB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 26
  27. 27. important parts in tourism industry that could generate and distribute income to local people as well as could encourage the tourists to try not to destroy the environment or the locals’ cultures, society and tradition. My working experience with the company emphasized me once again that all tour companies should not only think about the business side but they also should aggressively think about the local’s side.  Thai Food, Fruits and Beverage: I have gained the knowledge about many different types of Thai food especially the top Thai food: Massaman Curry and Tom Yum Kung, Thai fruits especially the king of Thai fruit: Durian, and Thai beverage. When I was working on my observation trip, then some tourists asked the guide about Durian and its story then I could recall the knowledge from this class again when I heard the tourist asked about this. Therefore, this subject could enhance the guide’s information too because most of the tourists wanted to know about That Food and fruits. Furthermore, I could see how important of Thai fruit was when I saw the tourist guide bought a kilo of mangosteen and longan to demonstrate to his tourists and let the tourists tried to get the exact taste of each fruit.  Tour Planning and Organization: I could have the experience about how to plan and organize a tour from this class therefore, when I was assigned to be staff for Bedsonline event then I knew that I had to run my assignment step by step like the tour planning steps that I have learnt from this class such as firstly, I had to observe about the place where I had to gather tourists then parking lot. Later, my team and I have discussed the duty and responsibility of each member of the team equally, effectively and properly. I also needed to study about the routing, timing and to predict about the problems that could happen the real working day as well. Therefore, working as a tour organizer or operation was not that easy but it was not tough to be reached as long as I still enjoyed working for it because it’s always worth for me to do something that I like to do.  Tourist Health, Safety and Risk Assessment: I have gained the experiences about the tourist health from this class and of course, this class could assist me a lot when I was working as the tourist guide assistance because at that time there was aB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 27
  28. 28. tourist who vomited then I knew exactly that how to provide the first aid for her. The ways to help her were to provide some medicine, Thai herbs to smell as well as cold tower. After that, she got better.  Human Relations and the Arts of Communication for Tourism Industry: Concerning to my assigned tasks to deal with many hotels and some suppliers while I was working with the company, I completely had to use the skills and knowledge that I have learnt from this class to adapt with making a contact with hotels. I really needed to know how to deliver my message to other people clearly, accurately, promptly and appropriately. I would like to thank my supervisor to always give me a chance to improve myself about the communication skills. I finally could improve my speaking skills which is good for me to handle other phoning tasks.  Thai Heritage and Handicraft: this subject provided me the knowledge about local Thai products from different regions around Thailand. When I went to the Damneon Saduak Floating Market then, I realized that I could apply this class for my working hours because I could give some recommendations about local products to the tourists. I was really impressed when there were some tourists asked me about Thai products and they were interested in getting to know more about the way to produce some local Thai products. • The regularly of the communication that the coordinator staff contacts with me either by e-mail or visiting Regarding to the regularly of the communication between my host supervisor, I could say that my host supervisor often communicated me every day. I would like to clarify about the effectiveness or ineffectiveness of each communication way as the following categories:  Visiting: when I worked as the trainee student of the Operations Department, then my host supervisor usually contacted or assigned some tasks or works every day by visiting me and then he also guided me some introduction of every single tasks that he assigned me to have them done. As for the effectiveness, I think that visiting is the best way to communicate with myB. A. (Tourism Industry) International College, Suan Sunandha Rajabhat University Tel: + 66 (0) 2 1601200 Fax: +66 (0) 2 1601199 www.ssruic.com 28

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