Student Weekly Report Student Name: Ms.Wanida Phoothongkan Student ID: 52623433019 Major: Tourism Industry Name of Host: Exotissimo Travel (Thailand) Ltd. Department: Inbound Reservation (4, English Speaking Guide and Asian Market) Supervisor: Krit Nipamanee (Mr) Senior Reservation Supervisor Duration (Month): 2 April – 25 May 2012 (The second week: 9 April- 15 April) Duration of Working Hours: 8.30 – 17.30 Hrs.Activities and Work assignments Work Training A tour operator senior supervisor trained all new internship students who worked for inbound operation, reservation, travel agency and products departments about Tourplan Program which is the program that is used to reserve all services of the company such as tour package, accommodation, transportation, transfer in-out services and any related-tourism services. Assignments A supervisor assigned me to summarize the reservations from the travel agents as usual. Then, I had to print the summary out and submitted to my supervisor. A supervisor assigned me to create the new bookings from Trailfinders which is British travel agents.
A supervisor assigned me to check about the correction of transfer, accommodation and activities rates of package tour referring from the tour & transfer and hotels tariffs 2012 and 2013.Benefits or Experiences I got to know so many experiences for the Tourplan program training such as The Inbound Reservation Flowchart and the chart gave me the ideas of how the inbound operation and reservation department work. I knew all the processes of how to run the reservation of tour package and any tourism related-services. I learnt about the rates of each company’s service from the Inbound Tariff. I learnt about how the company contacts the suppliers and how many services are provided to the customers by the company from Inbound Facilities. I learnt about how to create a new booking in order to book the company’s services from Fast Book which is the manual for Tourplan Program. I learnt about how to create the PCM which is the booking program that I could use when I normally use the same itinerary to provide for my clients, I am requested to quote the group rate vary and when I think that there will be something change in my booking so that I can return to my booking and change whatever I want to. I could improve my summarized skills because when I had to summarize the reservation then I needed to know the initial and the easy words to make another person understand my word easily, quickly and accurately. I surely think that I can improve my skills every day because reservation summarizing is my basic job. I got to know about how to check the prices or rates from the tariff of each year and I needed to check carefully in order to get the accurate package tours. It’s a good kind of job to practice my concentration skills and I always have consciousness when I am working for this job.
Problems or Obstacles to the work When I was training, I was a little bit confused because it was my first time to learn about this program and it was complicated sometimes. So, I need to practice more about this program and try to get familiar with the program as soon as possible and as much as I can. When I had to summarize the reservation then I still have some problems with it because there were some new bookings that I had to go through and I need to learn more about what I should put in the reservation summary. The consulting problems, when I consulted my supervisor and another team leader who I could consult then I got different advices. Therefore, I didn’t really know what the correct one was. However, I am under taken care of my supervisor so; I would like to follow his instructions. When I had to check about the correction of package tours, then I was a little serious because I needed to read and check carefully and had to concentrate on my job. Sometimes, where there was something disturbed me I had to re-check over and over again. I always try not to make something wrong because my mistakes will cause problems to my company, supervisor as well as directly to myself.Student’s opinion I would like to consider about the Tourplan program training first, I think that the company should provide the computers or laptops to the internship students because we could practice ourselves while the trainee was giving us the information and teaching us how to use the program. Then, all students can practice easily, get familiar to the program quickly and sometimes we would experience a problem while we are using the program. I realize something when I am in the real workplace that the different kinds of people will have different styles of works even in the same company which produces the same standard. There are still the different processes and ideas of work so, I get an idea that it doesn’t matter how much difference of the employees are as long as the result of their works are the same.
The internship student is pretty new for the system and organization of the companyso, I think that I need to learn a lot from the company and try to adjust myself to thecompany’s environment. I also need to understand that I have less experiences ofworking with the tour company so, what I can do is to work and run basic jobs of mydepartment. However, it would be great for me if my supervisor lets me do some new,interesting and hard jobs because they challenge my ability and skills.