This report makes you familiar with how to write internship report in specific form.........

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CHAPTER ONE
INTRODUCTION
1.1 Background of Study
Under the guidance of the specialists internship has been included as imperative
requirement of Bachelor’s in Travel and Tourism Management (BTTM). Internship
program is to get practical insight into the real life activities of the travel industry and be
prepared for the practical work experience for future by gaining practical knowledge
about real working environment of the tourism industry. It is taken as the first step for
reaching the dreams as we are closed to be familiar with the corporate culture.
Internship makes me able to stable in the specified sector for career development and
makes me able to rise my confident for conducting training and communicating with
different types of peoples which we are not familiar with them. Working in the Sabre
makes me find out my strength and weakness and work under it. Internship as we can
partially called short term training and job in nature with mainly focusing on evaluating
own performance and knowledge. Supervisors are assigned for providing specified task
and evaluate overall work.
This internship report mainly focuses on the working experience in the “Sabre Nepal
Travel Network” which is the worldwide leading ticketing software company. Internship
has helped me to become familiar with GDS system Sabre which is serves customers in
more than 160 countries around the world. Internship in the Sabre Nepal makes me
enclose with different travel agencies as doing internship in Sales and marketing under
the supervision of Sale Executive Akriti Tamrakar.
Internship is the necessary elements for all the students to implement their theoretical
knowledge in the real life and to find out the real difference between classroom
environment and real life environment. Assigning work and evaluating their outcomes
makes to the student to work under their weakness and learn more with exceeding the
opportunities to get good employment after the bachelor or degree.
1.2 Objectives of the Studying the Organization
The main objective of the internship program is to make the students closed to the
working environments. The objectives of my internship are as follows:-

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a) To make an analysis of the practical implementation of the theoretical knowledge
gained through the classroom study.
b) To enhance the communication, interpersonal and public relation skills through direct
interaction with the travel agent.
c) To know about the GDS system and basic information of the technology like how to
installed system, handling error and other issues regarding the system.
d) Internship makes me familiar with different travel agencies, building relationship and
monitoring their system related problems and commands.
e) To identify various activities done under the ‘Customer Service Department’ and how
they enhance the whole organization environments
1.3 Methodology Used
Research methodology is the description followed while collecting the necessary
information and data needed for research work and report generation. Methodology helps
to analyze data in finding, the causes and effects of relationship to see how organization
performing. The purpose is to gain the professional experience through a direct contact
with the organization. Direct involvement in the organization helps to prepare effective
project report. Following activities were performed as methodologies in the study.
1.3.1 Sources of Data
There are various sources from where I collect the necessary information for the
preparation of this intern report. They are
A. Primary Source of Data
a) Observation of the working environment.
b) Direct interface with the travel agency owners and staffs.
c) Interacting with the staff at different level of the organization.
d) Involvement in the activities within the limit of access allowed to the intern as the
supervision of supervisor.
B. Secondary Source of Data
a) Information and data from the official website of the organization
b) Different publication and magazines.

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1.3.2 Selection of the Organization
Organization selection is the crucial factor in an internship, because it is the place where
student gains practical knowledge. As section of the BTTM specialization subject,
selection of the good organization is important for maintaining good career in the
hospitality industry. So, travel industry will be appropriate for better working and
learning environment for intern.
Taking into consideration the numerous options available for the internship, various pros
and cons of each of the alternatives are analyzed. After discussion with various teacher
and faculty members, Sabre was recommended by our MTTM coordinator and approach
for dropping curriculum vitae.
1.3.3 Placement and Duration
Vacancy about the Sabre was announced by the college and our MTTM coordinator
encourages me to work and learn the system which will be very helpful for my future
career in the tourism industry. So, I apply for the internship dropping my curriculum
vitae.
After all the formalities I got the placement which is for 6 months period. They provide
me a flexible time period that could not harm my education; they allowed me come office
till 11 o’clock. My regular working hour was 1100 to 0530. The flexible working hour
makes me able to attend regularly in the office and giving my best. The organization
environment was friendly I could able to finished the requirements of the intern starting
from 25th
of Dec, 2017 to 28th
April 0f 2018. It leads to fulfill the requirements of the
intern provision done by Tribhuvan University.
After internship complete, they found me dedicated towards and work and pessimistic to
learn new things related with systems and other different tasks. I was able to tackle the
problems faced every day. That I learned while internship period were very helpful to
become familiar with the real working environment of the travel agency. Not only real
working environment of the travel agencies it makes me closed with the business volume
of the travel and tour agencies.
1.3.4 Activities Performed
The intern performed various activities related sales and marketing department under the
direct supervision of Akriti Tamrakar of Sabre Travel Network, Kathmandu.

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Table 1.3.4 Activities Performed
Department Name Type of activity to be performed
1. Sales and Marketing
Department
2. Information Technology
Department
3. Customer Care Department
 To visit to the different travel agencies which
has been assigned
 To provides basic instruction to the travel
agencies for operating Sabre
 To maintain regular contact with the Sabre
user travel agencies
 Try to convince the agency who does not use
sabre to installed the system
 To fill up the visit tracker that we have
visited in the assigned time period regularly
basis
 Communicate to the different agencies
outside the Kathmandu valley to find out the
problems and forward the information to the
senior
 Installed the Sabre system for both new and old
travel agency
 Trying to solve system related problems like
error in using, regularly closing of system
automatic
 To handle all the calls from the agencies.
 Solve all the problems and confusion of the travel
agency about ticket PNR and ticket formulation.
 Update all the call records about the problems
and time consuming to solve in Call tracker.
 Provides basic training classes to the different
agencies.

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CHAPTER TWO
BRIEF INTRODUCTION OF TOURISM INDUSTRY
2.1 Meaning of Tourism Industry
Globalization has contribution on the rapid growth of the tourism industry. As this
tourism industry is being one of the largest and biggest industries of the world with
highest gross profit and with big impact on the society. Tourism industry is also one of
the industries which are contributing in the economic growth of our country. As being
airport facilities makes tourist to have access all over the world makes the tourism growth
indefinably. The travel and tourism industry is one of the world’s largest industries with
global economic contribution of over 7.6 trillion USD dollars in 2016 with direct, indirect
and induced. (wikipedia, 2018)
According to the UNWTO "Tourism comprises the activities of persons traveling to and
staying in places outside their usual environment for not more than one consecutive year
for leisure, business and other purposes." (tugberkugurlu, 2018)
Tourism Society of England defined tourism as "Tourism is the temporary, short-term
movement of people to destination outside the places where they normally live and work
and their activities during the stay at each destination. It includes movements for all
purposes. (wikipedia, 2018)
Travel agencies are an important part of the tourism industry. Agencies organized all the
necessary things to travel like accommodation, transportation meal and other amenities
for tourists with standard fee amount. Travel agencies preferred to be good if the visit
destination have difficult language and language barrier.
According to international Air transport Association 400$ billion USD is generated by
the airlines industry. There are also lots of things that are contribution in the development
of Tourism industry. Arise of disposable income increases the travel trend in Nepal as
well as all around the world in specific period of time.
Tourism industry which is world fast growing industry which not only connected single
sector. Growing of tourism industry in worldwide leads to expand the business of
airlines, travel agencies, hotels, restaurants, shopping malls and soon. The relation of the
travel agencies are shown in the figure as below:-

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Figure 2.1:- Combination of Tourism Industry
As we are summarizing about the tourism industry Global Distribution System (GDS)
play important role in the expanding the business of airlines world widely. Global
distribution system work as a mediator between travel agencies and airlines reservation.
A global distribution system is a computerized network system owned or operated by a
company that enables transactions between travel industry service providers, mainly
airlines, hotels, car rental companies, and travel agencies. The GDS mainly uses real-time
inventory (for e.g. number of hotel rooms available, number of flight seats available, or
number of cars available) to service providers. Travel Agencies traditionally relied on
GDS for services, products & rates in order to provision travel-related services to the end
consumers. Thus, a GDS can link services, rates and bookings consolidating products and
services across all three travel sectors i.e., airline reservations, hotel reservations, car
rentals. In global there are mainly three GDS used by the travel agents i.e. Sabre, Galileo
and Amadeus. A Global Distribution System, or GDS, is a computer reservation system
(CRS) that accesses and interacts with reservation systems and databases around the
world across different travel industry branches and of different companies to facilitate the
ease of booking by travelers, travel agents, and travel websites.
Tourism
Industry
Hotels
Airlines
Event and
conference
Travel
agencies

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Sabre Travel Network is one of the leading technology and software company which
connects the travel agents and airlines reservation around the 160 counters. Sabre Global
Distribution System, owned by Sabre Holdings, is used by travel agents around the world
with more than 400 airlines, 220,000 hotels, 42 car rental brands, 38 rail providers and 17
cruise lines. The Sabre GDS enables companies such as American Airlines to search,
price, book, and ticket travel services provided by airlines, hotels, car rental companies,
rail providers and tour operators. Sabre Holdings aggregates airlines, hotels, online and
offline travel agents and travel buyers. (Sabre Travel Network, 2018)

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CHAPTER THREE
BRIEF INTRODUCTION OF THE ORGANIZATION
3.1 Introduction of the Organization
Sabre Corporation is the leading technology provider to the Global travel industry.
Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines
and thousands of hotel properties to manage critical operations, including passenger and
guest reservation, revenue management, flight, network and crew management. Sabre
also operates a leading global travel marketplace called Sabre Travel Network, which
processes more than $120 billion of estimated travel spend annually by connecting travel
buyers and suppliers. Sabre serves customers in more than 160 countries around the
world.
The Main mission of the sabre travel network is to an innovative technology company
that leads the tourism industry by helping costumers succeed.
Sabre Travel Network Nepal is the national marketing company of sabre Asia Pacific
which looks Sabre Travel Network business in Nepal. It is located in the Lainchaur,
Kathmandu. The company had been established for the enhancing the ticketing services
in Nepal too. This is the branch of the Sabre Travel Network which is operated and
observed by Sabre Travel Network Singapore.
The company have different department on the basis of the activity they have to do like
Sales department, Admin department, Customer support department and Informational
technology. The company has more than 15 professional, well trained and qualified staff
which main motive is to provide better service and facilities to the Travel agencies.
. The vision the Sabre Travel Network is:-
 An innovative technology company that leads the travel industry by helping our
customers succeeds. (Sabre , 2018)
3.1.1 Brief History
Sabre started with as computer reservation system, booked the reservation of the
American airlines. Before the establishment of computer reservation system all the
reservation activities are done manually. Having the wide growth of the reservation of
American Airlines they started computer reservation system in which all the seats of the

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flights are displayed and can be booked, which overlap the manual reservation system
and makes the reservation faster.
A formal development arrangement was signed in 1957 AD, and the first experimental
system went online in 1960. The system took over all the booking functions in 1964, at
which point the name had changed to the more familiar SABRE. This the reason many
articles on Sabre had published that the establishment of Sabre is 1960’s, but the actual
date of invention is 1962 AD, (wikipedia, 2018)
In 1972 AD the system was migrated to IBM System/360 systems in a new location in
Tulsa, Oklahoma. The city Tulsa is the place from where all the activities of the Sabre
GDS system is controlled or managed. Originally Sabre is only used by American airlines
in that period but the system was expanded to travel agents in 1976 AD. Connecting with
travel agents expand the business of the American airlines widely.
By the 1980s, Sabre offered airline reservation through the computer information
services. The service was extended to America online in the 1990s. (wikipedia, 2018)
Sabre and America separated on 15 March 2000. Sabre had been a publicly traded
corporation until taken private in March 2007. The Corporation introduces new logo as
“SABRE”. Sabre Holdings three business units, Sabre Travel Network, Sabre Airlines
Solutions and Sabre Hospitality, today serves as the global travel technology company.
The history of Sabre Travel Network in Nepal is short; firstly the Abacus GDS system is
as public organization which is controlled by Nepal Airlines Corporation. Abacus Nepal
which is leading GDS system of Asia was totally taken by the Sabre Corporation in 2015
AD. After that Sabre Travel Network is providing international services to the Nepalese
travel market. (wikipedia, 2018)
3.1.2 Nature of Organization
My internship was carried out at Sabre Corporation Nepal which is leading technology
provider to the global travel industry. Sabre Corporation provides facilities to the travel
agents for reservation of Airlines, car rental, hotels, cruse and holidays by providing
Sabre software, data, mobile and distribution solution. The headquartered of Sabre
Corporation is in Southlake, Texas.
Sabre Corporation is the international software distribution company which is globally
used by the travel agents as the Global distribution system. Sabre Corporation has many

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braches and Sabre Nepal is also one of the branches of the Sabre Corporation. Sabre
Nepal is looks after by the Sabre Travel Network of the Singapore. All the transaction
and management are controlled, coordinate through the Singapore.
Sabre Nepal which looks after the Nepalese market is under taken in the name of Anupa
Distribution Pvt. Ltd. Sabre Nepal is totally considered as the Private Company Limited
which is invested by the General Manager of the Sabre Nepal Udhya Sukla.
Internationally frame organization which is undertaken by the Sabre travel Network
Singapore as the distributer of Sabre software for Nepalese Market.
3.1.3 Business Volume
The business volume of the Sabre is determined in the segment used by the Travel agents
or software user. The business volume of the Sabre Nepal is listed in the Table below:-
Table 3.1.3 Segment used by agents in a year
Years Business Volume (approx. Segments)
2015 500060
2016 500363
2017 538330
Business volume of the Sabre travel network are evaluated and illustrate in segment.
Sabre business is shown by the segment rather than the money earned.
3.1.4 Number of Employees
From the establishment of the Sabre Travel Network Nepal fluctuate of employee is
going on. But now the numbers of employees are 16. The numbers of employees as per
the departments are:-
Table 3.1.4 Number of Employees
Departments Number of employees
Managerial department 2
Customer Support and IT Department 7
Sales and Marketing Department 5
Financial Department 1(Admin)
Helper 1
Total 16

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3.1.5 Product/Service Lines
Sabre offers multiple products which are developed and invented for the client to make
the work easier and effective. Product of the organization shows the goodwill and worth
of the organization. That multiple products which are offered by the Sabre are as
follows:-
 Personal Trainer
Among the various product personal trainers is one of the products which assist the
agents to learn in depth about the Sabre system functioning. Personal trainer is the
product which provides the visual and audio presentation to make the learner learn.
Personal trainer is able to use by the sabre connecting travel agents. Evaluation of
knowledge is one of the best functioning of the Personal trainer.
 Sabre Red Workspace
Sabre red workspace is the most used and important product of Sabre. Sabre red
workspace is only able to use in desktop. Sabre red workspace is the product which assist
to book the flight, curse, car rental and soon. Name is given because of the app which is
red in color. This product makes the agents to connect with ARS and reserve seats and
tickets of the different airlines.
 Sabre Worklite
Sabre worklite is the Product which makes the sabre Red Workspace work in the mobile
too. Worktite is effectively used that makes the user to use everywhere with data and Wi-
Fi. Sabre Red workspace is not able to conduct in mobile which leads the agents to carry
their laptop everywhere so, to make easier Sabre red workspace is invented. The
functioning of the sabre worklite is as like the Sabre red workspace.
 Trip Case Connect
The product trip case is the official website that provides the information regarding the
flights, destination, time, duration of flight, name of passenger and soon. Operation is
only conduct if the agents or any person register their Gmail or Facebook account in Trip
Case. Beside that passenger and client need to have the booking done from the sabre and
should have Sabre GDS PNR. (Sabre Travel Network, 2018)

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3.2 Organizational Structure
3.2.1 Overview on the Organization Structure
The structure of the organization shows the delegation of the authority in the
organization. Big organizations have bigger hierarchy and small organization have small
hierarchy. Have the less number of the employee the hierarchy of the organization is
small in size. Structure define the working pattern of the organization
The structure of the whole organization is as below:-
Figure 3.2.1 Organizational Structure of Sabre Travel Network Nepal
3.2.2 Main Offices /Branches
Around 60 countries employees deliver innovative travel technology. This technology is
used by more than a billion of people around the world to plan, book and experience their
travel at a time and price that’s right for them. The worldwide headquarter of the Sabre
Travel Network
Sabre Holdings Corporation
Southlake, Texas
USA
Global Branches of Sabre Travel Network are:-
Managing
Director
General Manager
Customer
Support and
Technical
Customer
Support Team
Technical
SupportTeam
Admin
Department
Sales Manager
Sales Team

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Sabre Travel Network - Regional Headquarters
Richmond,
London
Sabre Travel Network Asia Pacific
Abacus Plaza
3 Tampines Central
Singapore
Sabre Travel Network - Middle East
Manama
Kingdom of Bahrain
Sabre Travel Network – Africa
Kenya Limited
Nairobi,
Kenya
(Sabre Travel Network, 2018)
3.2.3 Structure of the Department
The structure of the sales department is simple. All the activities are undertaken and
controlled by the sales manager and sales member are under the manager. The structure
of the Sales Department is

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Figure 3.2.3 Structure of the Sale Department
3.2.4 Number of Employees Working in the Department
The number of employees in the sales and marketing department are 5 in number.
3.2.5 Functions of the Department
There are various functions of the sales and marketing department. The main functions
are as follows:-
 Advertisement of the product to the potential customer.
 Expand of the software users.
 Maintaining the relationship with the travel agents through various medium like
Phone or meeting.
 Collaborating with the airlines for cabin for issuance of the tickets.
 Hiring and firing of the staff.
3.2.6 Department Operations
The various operation activities of the Sales departments are as follows:-
 Sales forecasting for setting goals using past date data.
 Training staff in products, markets and processes of sales excellence.
 Onsite training and product display to the travel agents.
Sales Manager
Asst. Manager
Senior
Executive Sale
Asst. Exexutive Sale Asst. Executive Sale

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 Maintaining the day to day activities in the single sheet as visit tracker.
 Reporting Sales and campaign result.

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CHAPTER FOUR
ANALYSIS OF ACTIVITIES DONE/PROBLEMS SOLVED
4.1 Analysis of activity done
During the six month of internship, I used to work in various department sales and
marketing, Technical department and Customer support department. In every department
I learn many things. The various activities done while internship are:-
a) To communicate with travel agency and maintain the report
b) To Visit the different travel agencies for promotion of the product
c) Installation of the software and solve the problem regarding the installation
d) Maintaining the records and details of the travel agencies
e) Provides basic training to the travel agencies staffs
4.2 Problems Solved
These are the various activities carried while internship and in that period lots of problem
arises and we try to solve all the problems. The various problems that are solved while
internship are:-
a) Maintaining client computer and laptop that able to installed the software
b) Maintaining the good relationship with small travel agencies which has been
diminishing day by day
c) Void the ticket which is wrongly refunded and reissued with different charges
d) All the data which had been lost are recreated by visiting the travel agencies finding
out new location
All the activities that I learnt makes me to spread knowledge on the working procedure of
the travel business. It helps to know about the destination, pricing itinerary, issuing
tickets and soon
4.3 SWOT Analysis
SWOT analysis indicates the strengths, weaknesses, opportunities and treats of the
specific organization. SWOT analysis is the effective method to make the organization’s
employees with real environment to conduct Business. SWOT analysis helps to maintain
strategies for the external and internal environments where all the business transition are
undertaken.

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4.3.1 Strengths of Sabre Travel Network Nepal
a) Sabre Travel Network is a pioneer in introducing modern global distribution system
and numerous innovative product in Nepal.
b) Sabre Travel Network is one of the top leading GDS companies in term of the market
occupied and business volume.
c) The major strength of Sabre Travel Network is oldest GDS system and has gained
years of experience.
d) Dedicated and experienced manpower.
e) Wide range of network across the world. It has the largest branch network amongst
any GDS companies.
f) Numerous numbers of product and service offers.
4.3.2 Weaknesses of Sabre Travel Network Nepal
a) Delay in critical decision making.
b) Less marketing and promotion activities of services and products in small travel
agencies.
c) High employee turnover.
d) After the certain years of international exposer in the Sabre Travel Network employee
leave the company and join other organization for higher position in small
organization like travel agencies or any corporate companies in sales.
4.3.3 Opportunities for Sabre Travel Network Nepal
a) Establishment of branches in destination where the new international airport will
constructed.
b) New products can be introduced.
c) Capturing new small travel agencies to use the Sabre GDS software.
d) Increasing GDS training amongst the tourism students to expand the business and
increases the manpower.
4.3.4 Treats of Sabre Travel Network Nepal
a) Highly competitive industry.
b) Bringing in new technologies to compete in changing environments.
c) Travel agencies are more focused on money rather than services.
d) Branch manager’s less authority which leads delay in decision making

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CHAPTER FIVE
CONCLUSION
5.1 Conclusion
An internship course of BTTM has its own significance, which makes the students to
complete graduation in real world exposures of theoretical knowledge. Internship
provides the opportunity to of getting the practical knowledge and observing the real
application of theoretical aspects. Internship has helped to explore the fundamentals of
Global Distribution system i.e. Sabre System.
The six months internship program has been very useful and fruitful. It helps to expand
and strengthen my knowledge and skills. It provides me an opportunities to be familiar
with the real working environment. The internship was carried out in Sabre travel
Network Nepal which was mainly focused on learning practical work especially about
GDS software and the process of functioning. Doing internship in such leading company
is a matter of pride and it was great opportunity for the intern to learn about the function
of the organization. Throughout the internship, intern got an opportunity to work in Sales
department, Customer care department and IT department at Sabre not only helped in
learning the Sabre GDS system but also about dealing with the peoples and giving
training.
Coordination and integration is the most important factor, it may be in same department
or may be in different department also. All the divided department are interlink,
interconnected and interdependent with each other. If there is no team effort the work
will be stuck in some point and never finished, that leads difficulties to achieve
organizational goals.
As per the market analysis of all GDS system Sabre is one of the major market holding
company which provides various product besides ticketing software like accounting
software. To hold that market the organization should value the travel agencies needs and
solve the problem as soon as possible. The makes to retain the existing customer and
maintain good relation with them. The sales team member try to find out the problems
regarding the sabre system in travel agencies while visiting and from their feedback

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organization try to provide convenient services. These are the things that I observed while
doing internship is Sabre Travel Network Nepal.
5.2 Recommendation to the Organization
Though Sabre Travel Network is most market occupied Global Distribution Systems of
the world. During my internship I found out several major problems relating to different
things on Sabre Nepal. So, I have come up with following recommendation:
a) It takes time for the new travel agency who want to use the system, the consumption
time duration is around 2 weeks. Thus the distribution should be fast for the new
travel agents.
b) The telephone connection is disturbed in specific time. So, the telephone connection
should be properly maintained and check in the particular time period.
c) Sometimes travel agents are not familiar with special fare provided by the airlines
need to regulate the information in understandable manner.
d) Training should be conduct for more than six days, the time period of the training is
not enough to make the travel agent familiar with the system to use.
e) Office equipment like laptop and scanner are not working properly. So, old
equipment should be replaced by the new one.
f) The sales report is not distributes to the travel agent in last of the month. So, sales
report should be distribute in the first day of the new month.
g) Internship students should be properly paid that they are able to adjust expenses.
5.3 Recommendation to the College
Some of the recommendation to be given to the Nepal College of Travel and Tourism
are:-
a) Internship should be organized in that way that intern student should be paid properly
that they are able to manage their daily expenses.
b) International internship should be organized rather than hotels.

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www.sabretravelnetwork.com/home/about
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https://en.eu.sabretravelnetwork.com/home/contact
Sabre Travel Network. (2018). Sabre Travel Network. Retrieved from
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