Open Data Strategies & Mobile Government (GCC Perspective)

Open Data Strategies & M-Government Transformation
GCC Perspective
Dr. Usman Zafar
Country Manager – MENA
Usman.zafar@init.ae
Abu Dhabi,
28.04.2014

]init[ in a Minute
Specializing in IT Solutions for Governments,
Administrations, NGOs, Financial Institutions
and Businesses since its Founding (1995)
Privately Held & Technology Independent
Over 400 Employees in five Departments:
Applications & Platforms
Consulting
Content & Media Services
Creative & Portals
Operations
Business Volume 2011: 50 Million Euro
(thereof over 80% in public sector)
Certified Quality Management (ISO 9001:2000)
and Certified IT Security Operations
Management (ISO 27001)

Linked Open Data is data which is...
...but how to
benefit from that?

Open Government Data is...
... Linked Open Data in the
Open Government domain.

Open Government Data can be used for
boosting Smart Government initiatives
Transparency
Participation
Collaboration
Open Access to data
Provision of Open Standards
Ensuring interoperability

Open Gov Data portals conquering the world...
Open Data portals of Cities, Regions, Countries, the EU, ...

The LOD Cloud is growing...
Richard Cyganiak and Anja Jentzsch. http://lod-cloud.net/

Mobile apps for citizens are increasing...

Benefits of Open Government Data could be…
Public
administration
Industry
Open Government Data
Research Citizen
New / additional
services
New and changed
business areas
New turnover
chances
Industry
Transparency
Participation
Political forming of
opinion
Increase of the
capability to act
New services
Citizen
Data exchange 
stronger data usage
Optimization of the
processes
Speed up of the
coordination
Public administration
Better data
accessibility
Increase of the
quality of scientific
findings
Speed up of the
innovation process
Research

Where to start?

1) Define your goals and work out a strategy

2) Arrange planned activities and milestones
within an Open Government Data framework
Methodology Applications & Tools
Create the basis
Publish data
Integrate & consume data
Maintainopenness
Processing and
manipulation tools
Visualization tools &
applications
Infrastructure
Dataportal

Transparency
3) Reach out for the ‘right people‘ and connect
with them
informs oneself and
benefits economically
from the data
participates in the
economically relevant
activities and process of the
public administration
participates in the citizen-friendly
processes of the public
administration
informs
oneself
work with the public
administration
industry citizen
citizen
Participation
Collaboration
Open Gov
Data Portal
industry
&

Berlin, 10.09.2012malgorzata.mochol@init.de
How to publish Open Data?
A quick guide.

1) Create the basis for an OGD initiative
Create the basis
Inform, clarify, teach, and convince stakeholders
Linked Open Data strategy as part of an open government policy
Creation of long-term, sustainable concept for data processing,
maintenance, and publishing

2) What type of data is demanded?
What type of data is available?
Industry
Citizens
Public administration
Research
Publish data

3) Follow the main steps towards publication
• Analysis and
selection
of data
• Development
of a URI
concept
• Identification
and
development of
schemas
•Transformation
•Semantification /
Annotation
•Enhancement
• Linking
• Publication
Publish data

Collection
A3 Technical aspects
• Structured raw data in
machine-readable
formats, such as:
• previously published
data
• data already published
as open data
• raw data, which serve
as the basis for online
data
A2 Content aspects
• Data with links to other
information / data, e.g.
• geo-information
• time
• topics
• industrial sector
• political parties
A1 Organizational
aspects
• Data that can be
published without
restrictions (licenses,
rights, etc.)
• Non-personal data
• Analysis and
selection of dataSpotlight on step A:

Collection A
Collection C
Collection B
B
• Development of the main URI for
a data set
• Identification of concepts with
URIs
http://bmwi.offene-daten.de
/doc/7656
http://bmwi.offene-
daten.de/doc/74599
C
• Identification of global
vocabularies
• Development of individual
schemas and vocabularies
FOAF
• Development of a
URI concept
• Identification and
development of
schemas
Publish data

E
• Linking the dataset with
existing vocabularies and
datasets
• Transformation
• Semantification/
annotation
• Linking
D
• Transformation of the dataset into
an open, machine-readable format
• creation of structured data from
unstructured data
• annotation, enhancement, and
RDF-izing of data sets
Collection A
Collection C
Collection B
RDF
Data
RDF
Data
RDF
Data
RDF
schema
RDF
schema
RDF
schema
FOAF
Publish data

• Publication
F1
• Publication of datasets and
associated metadata
• Publication of datasets in
various open formats
• Provisioning of datasets through
APIs (e.g. SPARQL endpoint)
Primary data publication
F2
Sustainable publication
process
• Design a process-oriented,
organizational concept for
sustainable data processing,
release, and publication
• Implementation and
monitoring of the concept
Publish data

What‘s Going on in E-Government
Government
Web Presence
Electronic
Government
Smart
Government
Full eSociety Integration
Information Systems
eServices & Transactions
„Business Card“
Who we are
Contacts

We live in a mobile world:
everything, everywhere, at any time

Internet usage worldwide
Source: http://www.smartinsights.com/

Internet Penetration
by Country
Top 10 countries in Middle East
Smartphone
Penetration by Country
Source: http://www.go-gulf.com/blog/internet-usage-middle-east/

It‘s A Long Way To The Top

CeBIT, 7.03.2013jan-lars.bey@init.de
Global Competiveness
Handbook 2013/14
Published by the
International
Institute of Managing
Development in
Switzerland
Comparison of all
nations in 19
different categories
Economic Performance
Management Practice
GDP per Capita
Government Efficiency
Top 10 rankings:
Results for UAE:
Belongs to the countries with the
highest development
In the Arabic World2

Location,
4/28/2014
name.surname@init.de
United Nations E-Government Survey 2012:
E-Government for the People
„The rapid progress of the United Arab Emirates is a best practice
case highlighting how effective e-government can help support
development. With double the population and three quarters of the
GDP per capita, the United Arab Emirates has achieved around the
same level of online services as those offered in Norway, a global
leader at the 8th position.”

UN Survey 2012: Selected UAE Scorings
UAE now rank 28 in the E-Government Development
Index
UAE are highlighted as a top performer and rank 8 in
one-stop-government (“whole of government”)
UAE rank 12 in online service sophistication
Among South Korea UAE scores very high (100 %) for
the indicator “e-decision making”
(e.g.Government provides confirmation receipt on
citizen sent communication; Government provide
outcome on feedback received from citizens
concerning the improvement of their services)
Low medium scorings for the indicators e-information
(50%) and e-consultation (54%)

UAE Smart Government Initiative

GOVERNMENT
FOCUS
"Within two years, I would like the transformation into the new phase to be
complete.“ HH Sheikh Mohammed bin Rashid Al Maktoum
Mobility Center of Excellence
Help establish a Mobile Center of
Excellence, including an Application Lab,
within the TRA to act as a guiding light
for the Project
Security and Privacy in Mobility
Provide expertise (from a security,
privacy, interface and design perspective)
on quality control for applications that
are developed by the Application Lab
under this initiative.
Education and Developing Skills
Assist universities establish application
development as part of the general
curriculum in its Business and Computer
Science courses.
Agnostic Consultancy
Provide direct consultancy services on the
Project for the next two years and
thereafter on an ad-hoc basis such that
the TRA has continuous access to
BlackBerry’s expertise

Transformation of E-Government to M- Government
Primary drivers of mGovernment
Source: European Journal of ePractice, Nr 17, 09/2012
Citizen Value
TechnologyEconomy
mGovernment
• Voice, SMS, push, data
• Devices and platforms
• Cloud
• Cost reduction
• Resource / process
efficiency
• Transparency
• Participation
• Shared governance
• Better decision-making
• Better service provision
• Better safety / security

mGovernment service delivery
Informational
Services
• Current
government
information
• Static content
• Regulation
• Emergency
• Register and
report
• Vote
Interactive
Services
• Engaging
dialogue with
government
• Sharing personal
data
• Social media
tools
• Location based
technologies
Transactional
Services
• Book
appointments
• Buying bus or
parking tickets
• Mobile signature
Integrated
Services
• Combine
services / data
from different
departments

Roadmap for service
transformation
1
2
3
4
5
Share vision
(train main stakeholders on federal and local level)
Promote results
(on a single platform)
Raise awareness
(organize public surveys and polls,
measure customer satisfaction)
Foster development / innovations
(provide shared services, hold competitions)
Provide organisational / technical assistance
(define standards, distribute guidelines, assess capabilities)

Benefits

Improve administrative efficiency
Simplify complex operations
Focus on core functions and reuse of services
Provide device compliant interactions instead of
static content

Enhance participation and transparency
Involve users in decision making process
Extend known feedback channels
Take advantage of the "swarm"

Increase closeness to citizens
Provide and receive bidirectional added value
Enable context-dependent approach
Push important content

Foster economic development
Provide direct public services and
other core services
Hold competitions to produce
innovative solutions
Establish partnerships between
public and private sector to share
and transfer knowledge

International Best Practices

Presentation of
statistical data
(USA)
Key economic
measures on
employment,
manufacturing,
international
trade, retail
sales etc.

Customs & Travel App (Germany)
Interactive calculator to
determine the quantity and
value of free allowances

Annual tax declaration (Sweden)
Swedish citizens are able to
submit their tax returns via
mobile phone

Mobile Election (Estonia)
Mobile phone as a secure
electronic ID
The worlds first election via
mobile phones in 2011

Wireless Emergency Alerts (USA)
Disseminate emergency alerts
to mobile devices
Alerts involving imminent
threats to safety of life
Alerts issued by the President

Tell me@1823
Government of Hong Kong
24/7 one-stop hotline services
Answers public enquiries for
individual government
departments
Cross-departmental complaints

Main prerequisites for mGovernment are fulfilled:
Citizens are ready
Administration is well prepared
A master plan is being developed
As the challenges show mGovernment is highly
complex
With the expertise and strong partners
mGovernment will be a success in UAE

Thank you very much.
Location,
4/28/2014
name.surname@init.de
Dr Usman Zafar
Country Manager- ]init] ME
Email:usman.zafar@init.ae
Cell: +971556348894
www.init.ae
Whitepaper
eGov2Go

Open Data Strategies & Mobile Government (GCC Perspective)

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