E-Government and E-Health Strategies by Mrs. Veronica Boateng


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E-Government and E-Health Strategies by Mrs. Veronica Boateng,Director, Application Systems Ghana Information and Communications Technology Directorate (GICTeD)

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  • E-Government and E-Health Strategies by Mrs. Veronica Boateng

    1. 1. ECOSOC Africa Regional Ministerial Meeting on e-Health : E-Government and E-Health Strategies Accra, Ghana 10-11 June 2009 Presentation by Mrs Veronica Boateng, Director, Application Systems Ghana Information and Communications Technology Directorate (GICTeD)
    2. 2. Content <ul><li>Background </li></ul><ul><li>E-Government Developments in Ghana </li></ul><ul><li>E-Health Strategies and Applications </li></ul><ul><li>Conclusion </li></ul>
    3. 3. Background <ul><li>National e-Health strategy should define the common threads that binds the National health and National ICT strategies </li></ul><ul><li>Ghana’s National ICT Policy document - ICT4AD </li></ul>
    4. 4. <ul><li>A policy statement for the realization of the vision to transform Ghana into an information-rich knowledge-based society and Economy through the development, deployment and exploitation of ICTs within the economy and society. </li></ul><ul><li>It takes into account provisions of key socio-economic development framework documents including: </li></ul><ul><ul><li>Vision 2020 –Achievement of middle income status </li></ul></ul><ul><ul><li>Ghana Poverty Reduction Strategy (GPRS 2002 -2004) </li></ul></ul><ul><ul><li>Co-coordinated Program for Economic and Social Development of Ghana (2003-2012). </li></ul></ul>Ghana ICT4AD Policy
    5. 5. Focus Areas of Policy 14 Pillars of ICT4AD Accelerated Human development Promoting ICT’s in Education Developing a globally competitive value-added services sector Rapid ICT and enabling physical infrastructure Development Promoting E-Government and Governance Promotion of National Health Facilitating the development of the Private Sector Promoting local and foreign direct investment drive in ICTs Developing an Export-Oriented ICT products and Services Industry Facilitating National security and law and order Modernization of Agriculture and the Development of an Agro-business Industry Research and Development, Science and Industrial Capacity Research Development Legal, Regulatory and Institutional Framework provisions Development and spread of ICTs in the Community
    6. 6. ICT4AD - National Health <ul><li>Policy Statement </li></ul><ul><li>Implementation of initiatives aimed at facilitating the widespread deployment of ICT to support the operations of health delivery systems . </li></ul><ul><li>Objectives </li></ul><ul><li>To promote the implementation of telemedicine applications within the health delivery system </li></ul><ul><li>To integrate and deploy the use of ICT in health program delivery with target for health education, training and preventive detection </li></ul><ul><li>To utilize ICT as a tool for collecting community information; linking health care professionals and enhancing health administration, remote diagnostics and distribution of medical supplies </li></ul>
    7. 7. E-Government Developments in Ghana E-Government means the use by Government of web-based Internet applications and other information technologies, combined with processes that implement these technologies, to enhance the access to and delivery of Government information and services to the public, other agencies, and other Government entities;
    8. 8. E-Government Strategies - Strategic Goals <ul><li>Strategic Goal 1 : Establish Institutional Framework to oversee the implementation of E-Government. </li></ul><ul><li>Strategic Goal 2 : Establish a component-based Ghana Government Enterprise Architecture to facilitate efficient and effective citizen to government, government to government, and government to business interaction. </li></ul><ul><li>Strategic Goal 3 : Implement a secure, robust, and interoperable E-Government Infrastructure. </li></ul><ul><li>Strategic Goal 4 : Ensure the Legal and Regulatory Framework that supports the adoption and implementation of E-Government. </li></ul><ul><li>Strategic Goal 5 : Leverage the use of ICT, within an effective E-Government Environment, to meet vital socio-economic development goals (e-Services). </li></ul><ul><li>Strategic Goal 6 : Seek active and direct participation of the private sector in the implementation of E-Government </li></ul>
    9. 9. E-Government Implementation Timeline Government Portal, MDA Websites, Web Standard Guidelines Establish Enterprise Architecture Establish Interoperability Framework Change Management and Capacity Building Create a Metadata Repository and a Data Warehouse Build Data Center, Infrastructure for Communications, Server, VPN, Middleware, Security, Knowledge, Create Disaster Recovery Sites Deploy Electronic Procurement Integrate Service Delivery and Governmental Processes Customize Information and Services needs of individuals and businesses Identify Service integration possibilities and Develop Business Process Techniques Enable MDA Independent Single Point of Contact for Access to Information and Services Deploy Common and Specific Applications Governance and Legal framework Council Phase 1 2 Years Phase 2 3 Years Phase 3 4 Years Phase 4 3 Years Phase 5 3 Years
    10. 10. Governance and Legal Framework for e-Government <ul><li>GICTeD was established in 2006 in anticipation of the formation of National Information Technology Agency (NITA) </li></ul><ul><li>NITA bill was passed in December 2008 </li></ul><ul><li>NITA - Agency to regulate the provision of Information Communications Technology under the Electronic Transactions </li></ul><ul><li>Electronic Transaction Bill passed in December 2008 </li></ul><ul><li>Includes Digital Signature, Consumer protection and Protected Computers and Critical Database </li></ul>
    11. 11. Ghana Information & Communication Technology Directorate <ul><li>Established as a result of the ICT4AD policy </li></ul><ul><li>Operational arm of the Ministry of Communications </li></ul><ul><li>Develop, implement and maintain a coordinated National plan for information technology </li></ul><ul><li>Develop innovative technologies, standards, guidelines, and practices, among government agencies within the national and local governments and the private sector. </li></ul>
    12. 12. e-Government Applications and Communications <ul><ul><li>Ghana Government Enterprise Architecture </li></ul></ul><ul><ul><li>Government Interoperability Framework </li></ul></ul><ul><ul><li>Government Wide Area Network </li></ul></ul><ul><ul><li>Government Portal/Gateway </li></ul></ul><ul><ul><li>National Data Center </li></ul></ul><ul><ul><li>ICT Training and Capacity Building </li></ul></ul><ul><li>Shared GIS Services </li></ul><ul><li>Messaging and Collaboration </li></ul><ul><li>Appointment and Scheduling </li></ul><ul><li>IT Scheme of Service </li></ul><ul><li>MDA Specific Applications - </li></ul><ul><li>Public Private Partnerships for Revenue Generating Agencies (IRS, VATS,RGD, RAGB, LTU) </li></ul>
    13. 13. e-Government Applications and Communications <ul><ul><li>Enterprise Architecture (EA) </li></ul></ul><ul><ul><li>Framework for the implementation of the different architecture perspectives (business, applications, data and technical) across government to improve technology decision making. </li></ul></ul><ul><ul><li>Pilot Implementation of EA – Ghana Health Service, Internal Revenue Service and Ministry of Communications </li></ul></ul>
    14. 14. GGEA – Logical Architecture
    15. 15. Enterprise Architecture – Health Service Architecture
    16. 16. Government Interoperability Framework <ul><ul><li>Definition </li></ul></ul><ul><ul><li>A set of policies, technical standards, as well as </li></ul></ul><ul><ul><li>guidelines covering ways to achieve interoperability </li></ul></ul><ul><ul><li>among MDAs and other Government organizations. </li></ul></ul><ul><li>Guiding Principles </li></ul><ul><li>Working groups to manage e-GIF </li></ul><ul><li>MDAs in the public/civil sectors must comply with the e-GIF </li></ul><ul><li>Public/civil sector information systems must be accessible through browser-based technology </li></ul><ul><li>Framework to be vendor-neutral and open standards-based . </li></ul>
    17. 17. E-GIF – Policy Guidelines <ul><li>Use Internet and World Wide Web standards for all public sector systems </li></ul><ul><li>Use XML as the key standard for data interchange </li></ul><ul><li>Make the browser the key interface for access and manipulation of all information </li></ul><ul><li>Assign metadata to government information resources </li></ul><ul><li>Adopts open, international standards that are well supported by the market </li></ul><ul><li>Internet based implementation strategy through e-Gif website </li></ul>
    18. 18. E-GIF Scope
    19. 19. e-Government Applications and Communications <ul><ul><li>Government Wide Area Network </li></ul></ul><ul><ul><li>Establishment of a shared government-wide network connecting key MDAs. This will help MDAs to better secure their databases and provide them with high speed connectivity for sharing information and applications </li></ul></ul>
    20. 20. e-Government Applications and Communications <ul><li>Government Portal </li></ul><ul><li>An interface between </li></ul><ul><li>government and </li></ul><ul><li>citizens, media and </li></ul><ul><li>civil society, to </li></ul><ul><li>Promote transparency and </li></ul><ul><li>encourage feedback </li></ul><ul><li>on public policy programmes. </li></ul>Mobile Device PCs Kiosk /café
    21. 21. e-Government Applications and Communications <ul><ul><li>National Data Center </li></ul></ul><ul><ul><li>A tier-3 data center that will s erve as the main source of information storage for the MDAs. This will include a Network Operating Centre, Security Operating Centre and a Storage Area Network. </li></ul></ul>
    22. 22. e-Government Applications and Communications <ul><ul><li>ICT Training and Capacity Building </li></ul></ul><ul><li>CIO training </li></ul><ul><li>Training the ICT technical staff </li></ul><ul><li>Training for legislators and </li></ul><ul><li>judicial officers </li></ul>
    23. 23. e-Government Applications <ul><li>Shared GIS Services – A Web service used by applications for mapping of geospatial data. </li></ul>
    24. 24. e-Government Applications <ul><li>Messaging and Collaboration </li></ul><ul><li>Messaging facility introduced to enhance the communication between the various MDAs and will facilitate dissemination of information and improve the efficiency within the MDAs </li></ul>
    25. 25. e-Government Applications <ul><li>Appointment and Scheduling </li></ul><ul><li>This application will track and manage the scheduling and appointments between the Government agencies and citizens </li></ul>
    26. 26. e-Government Applications <ul><li>IT Scheme of Service </li></ul><ul><li>With the e-Government project rolling out, more skilled IT personnel will be needed to maintain the system of MDAs. An IT scheme of service has been developed to attract and maintain the best brains in the IT industry </li></ul>
    27. 27. e-Government Applications <ul><li>MDA Specific Applications </li></ul><ul><li>PPP (Public Private Partnership) arrangement in developing electronic applications and services for Internal Revenue Service, Revenue Agencies Governing Board, Value Added Tax Agency, Large Tax Payers Unit and the Registrar General Department. </li></ul>
    28. 28. <ul><li>E-HEALTH Strategy and Applications </li></ul><ul><li>E-Health (defined) </li></ul><ul><li>Application of the Internet and other related technologies in the healthcare industry to improve the access, efficiency, effectiveness and quality of clinical and business processes utilized by healthcare organizations, practitioners, patients and consumers to improve the health status of patients . </li></ul><ul><li>Conducting health business electronically </li></ul><ul><li>ICT in Health Sector </li></ul>
    29. 29. <ul><li>ICTs provide opportunities for individuals, medical professionals and healthcare providers to </li></ul><ul><ul><li>obtain information, </li></ul></ul><ul><ul><li>communicate with professionals, </li></ul></ul><ul><ul><li>deliver first-line support especially where distance is a critical factor and </li></ul></ul><ul><ul><li>promote preventive medicine programmes. </li></ul></ul>ROLE OF ICT IN HEALTH
    30. 30. <ul><li>APPLICATION OF ICT IN HEALTH </li></ul><ul><li>At Referral Hospitals/Regional Hospitals/ District/Sub-district/ Health Centres & delivery units, ICT enable: </li></ul><ul><ul><li>more effective planning, decision-making and monitoring </li></ul></ul><ul><ul><li>improved shared service operations </li></ul></ul><ul><ul><li>more effective resource management </li></ul></ul>
    31. 31. <ul><li>At service providers level, ICT can enable: </li></ul><ul><ul><li>efficient movement of necessary data to clinicians </li></ul></ul><ul><ul><ul><li>integration of clinical information across the health system </li></ul></ul></ul><ul><ul><ul><li>consistent and shared views of patient data </li></ul></ul></ul><ul><ul><li>matching of resources to activity levels through relevant up-to-date information; </li></ul></ul><ul><ul><li>reliable and timely evidence-based decision-making; </li></ul></ul>APPLICATION OF ICT IN HEALTH (Continued)
    32. 32. <ul><li>E-health is about modernizing health system methods and technologies to increase the quality, safety, timeliness, and efficiency of health service to citizens. The Strategy, therefore is to deal with e-health as a long term project requiring clarity, ownership of direction, strong collaboration and accountability among all key stakeholders, and attention to specific achievable deliverables. </li></ul>STRATEGY
    33. 33. <ul><li>Strategies Continued </li></ul><ul><li>Strong leadership required to solve conflicts between and within organizations. </li></ul><ul><li>Skill development and adoption of new practices </li></ul><ul><li>Need to create ICT Portals in order to: </li></ul><ul><li>Improve patient-provider communication </li></ul><ul><ul><li>Contain cost </li></ul></ul><ul><ul><li>Provide reliable health information </li></ul></ul><ul><ul><li>Reduce medical errors </li></ul></ul><ul><ul><li>Enhance efficiency; access, utilization and collaboration </li></ul></ul>
    34. 34. <ul><li>Strategies (continued) </li></ul><ul><li>Awareness and Training </li></ul><ul><li>Build ICT Awareness and Skills on the potentials of ICTs for E-Health in the sector through introduction of ICT curriculum in all health training institutions including medical and research institutions, nurses training institutions, medical technologists schools. </li></ul><ul><li>Budgets for Sustainability </li></ul><ul><li>Ensure integration of ICT in all budgetary processes and approach to health management to ensure sustainability </li></ul>
    35. 35. <ul><li>Strategies (continued) </li></ul><ul><li>Internet Protocol (IP) </li></ul><ul><li>Harnessing the potentials of IP by developing policies for sharing of patient medical information through the use of ICT while taking into consideration issues of trust, confidentiality and security of patient information and ensuring its timely delivery as it affects life or death situation of the individual. </li></ul><ul><li>E-Environment </li></ul><ul><li>Promoting the establishment of favourable legal and policy environment for e-Health. </li></ul>
    36. 36. Conclusion <ul><li>E-health (ICTs) present many potential benefits for growth in health delivery service </li></ul><ul><li>Human resource development related to ICT in health is a huge area that is critical to the successful application of ICT in the sector. </li></ul><ul><li>Skills in information systems design and implementation are critical to successful application of ICT in the sector. </li></ul><ul><li>ICT Backbone infrastructure is being implemented in Ghana the stakeholders must take advantage </li></ul><ul><li>Time to develop a National e-Health strategy in Ghana </li></ul>
    37. 37. <ul><li>THANK YOU </li></ul>