Presented at the 5th Meeting of the Working Group on Investment Zones in Iraq, MENA-OECD Investment Programme. 28 April 2013, Cairo, Egypt

1. ICT as an infrastructure for Investment
Ashraf Abdelwahab, Ph.D.
Corporate Affairs Manager
Egypt & North Africa
asab@microsoft.com
Microsoft

2. AGENDA
Investing in ICT infrastructure
Connected Government: Government as a
Service
New Technologies, New Era
The Cloud
How can Microsoft support Iraqi’s Economic
Growth?
The case of Egypt
2

3. Investing in ICT infrastructure
• ICT is not an add-on, it is a basic building block (part of the country’s
infrastructure)
• Investing in ICT as an infrastructure is a major component for growth
• Managing nation wide ICT plan needs good governance
• A reliable, well designed and implemented ICT infrastructure leads to:
q
q
Foster innovation
q
Support SMEs and young entrepreneurs
q
3
Better government services
Attracts investments

4. How?
• International ICT companies would invest in Iraq if there is a clear vision,
that translates into a set of policies to support ICT. For example:
q
Transform government services to electronic format (including health, education,
justice, subsidy, …)
q
Deploy broadband connectivity and explore alternative technologies
q
Promote access to Internet through different models
q
Neutral and open Government Procurement law and regulations
q
Support IPR through fair regulations and law enforcement mechanisms
q
Legislative infrastructure for data protection and privacy, cyber security,
authentication, ….
q
Adopting outsourcing for implementing government ICT projects
q
Encouraging PPP models for capital intensive ICT projects
q
Partner as government with International ICT companies for better deals on
products and the development of the Iraqi’s ICT eco system
q
q
4
Support initiatives for capacity building in ICT
Establish hubs for innovation and technology (including ICT Zones)

5. Connected Government: Government
as a service

6. Our Vision for a Connected
Government
Service
Delivery and
Engagement
Citizens
Workers
Workplace
Modernization
Politicians
Government
Outcomes
and
Aspirations
6
Government
Processes
and Services
Insight and
Accountability
Solution
Areas
Core
Infrastructu
re
Business
Productivit
y
Application
Platform
Business
Application
s
ICT
Infrastructur
e

7. Scenarios for a Connected Government
•
•
•
•
•
•
Government
Service
Delivery and
Engagement
Citizen portals
Contact centers
Citizen mobile apps
Citizen identity
Citizen service apps
Social engagement
Government
Workplace
Modernization
•
•
•
•
•
•
•
8
Employee portals and
search
Case management/xRM
Document and records
management
Government LOB/Tier 1
apps
Office business apps
Remote and online
collaboration
Desktop/device
management
Government
Insight and
Accountability
•
•
•
•
•
•
•
•
BI for performance
management
Open government data
Government ERP
Data interoperability
Geographic information
systems
Community Data
Advanced analytics
Enterprise information
management

8. New Technologies, New era

9. • Consumerization of IT
Access to more diverse technology
devices
Preference for using personal devices
at work
Balancing user needs with security and
compliance requirements
11

10. • Cloud computing
Access the cloud on your terms:
Public, Private, National
Increased agility and economics
Maintain security and reliability in
complex environments
12

11. • Big Data
Analyze and gain insights with familiar
tools
Connect, share, and collaborate
around data
Access data without boundaries
13

12. • Connected Enterprise
•
Integrate social into customer
business processes
Identify line-of-business owner requirements
Start simple and share wins
Pilot social in a B2C application
14

13. The Cloud
15

14. The Next Transformation - Cloud
Computing
Pooled
Resources
16
Elastic
Self Service
Usage Based

15. The Next Transformation - Cloud
Computing
Economics
17
Agility
Focus
17

16. The Path to Cloud Computing
The Public
Cloud
IT as a Service
19
19

17. Microsoft’s Public Cloud Learning
Delegation & Control
Customer Self Service
Re-imagined
Processes
Automation
Scale Out Application
Change Control
Process Maturity
SLA-Driven Architecture
Extreme Standardization
20
20

18. Microsoft’s Public Cloud Learning
Delegation & Control
Process Maturity
The Public
Cloud
SLA-Driven Architecture
Extreme Standardization
21
21

19. Microsoft’s Public Cloud Learning
The Public
Cloud
22
The Private
Cloud
22

20. The Private Cloud Defined
Pooled
Resources
Self Service
Control
It’s cloud
24
Elastic
Usage Based
Customizable
dedicated to you.
24

21. Important Questions ?
• What “IT Service” are you offering ?
• What resources are you going to
Manage ?
• Which resources do Entities (Consumers ) are managing
25
25

22. Applications
Runtimes
Security,
Management, Load
Balancing &
Integration
Storage
Virtualization
OS
Server
Hardware
Networking
Databases
Security,
Management, Load
Balancing &
Integration
Storage
You Manage
You Manage
Databases
Runtimes
Virtualization
OS
Server
Hardware
Networking
Higher Control & Higher Cost
26
Runtimes
Databases
Security,
Management, Load
Balancing &
Integration
Storage
Virtualization
OS
Server
Hardware
Networking
Consumed By Entity
Applications
Platform as a
Service
(PaaS)
Applications
You Manage
Infrastructure
as a Service
(IaaS)
Managed By
Entity
Traditional IT
You Manage Managed By Entity
“IT as Service” Offerings
Software as a
Service
(SaaS)
Applications
Runtimes
Databases
Security,
Management, Load
Balancing &
Integration
Storage
Virtualization
OS
Server
Hardware
Networking
Lower Cost & Higher Agility
26

23. How can Microsoft support Iraqi’s Economic
Growth?
The case of Egypt

24. Strategic partnership with Government
• The Government of Egypt got into a strategic partnership with
Microsoft in 2000
q
Microsoft was the first international company to establish its
subsidiary’s HQ in the Smart Village
q
Establish the ATL (Advance Technology Lab) in Egypt, one of 5 labs
around the world for applications’ research
q
Establish Center of Expertise in Egypt
• The Enterprise Agreement between GoE and MS legalizes all
licenses in Government (desktop and servers) in addition to
supporting the E-government program
28

25. Developing the Eco System
• Microsoft partners in Egypt increased from 2 in 2000 to over 1000
in 2013 (about 25% of the total ICT companies in Egypt)
• According to IDC, Microsoft partners earn more than 8 EGP for
every EGP earned by Microsoft
• Microsoft is the only company that doubled the number of
employees after the revolution in 2011
• As a result of the outsourcing policy, and based on expertise
acquired by MS partners, they were able to open new businesses
abroad (Arab/African countries, and even Europe and the US)
• Developing thousands of youth and young entrepreneurs on
Microsoft products
• Establishing the Win 8 App Factory for mobile applications (5th
around the world)
29

26. The National Cloud and the SMEs
• Moving to the Cloud:
q
q
Providing marketing and customer relations tools
q
Tools for e-commerce
q
Build capacity of IT SMEs to support other SMEs
q
30
Availing productivity tools to SMEs
Develop mobile apps

27. The National Cloud and PPP
• Automation and delivering quality services to citizens is costly and
time consuming
• One way to speed up the process is through the partnership with the
Private sector
• The government has two options:
q
Set the standards and develop a SLA framework for private
companies to automate, operate and maintain a specific
organization (for example, the Real Estate Registry)
q
Or, the government develops the main application and private
sector companies takes care of its deployment in different offices,
providing connectivity, support and maintenance
• Payment can be based on number of transactions performed
• All data and applications are stored on the National Cloud
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